Customer Service; What To Do In Case Of Hardware Problems; Faults And Possible Causes - Medion AKOYA Instruciton Manual

18. Customer Service

18.1.

What To Do In Case of Hardware Problems

Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to assist you. Just
give us a call!
18.2.

Faults and Possible Causes

Start by carefully checking all the cable connections. If the notebook is connected
to peripheral devices, check all cable connections.
PLEASE NOTE!
Do not swap around the cables for the various devices, even if they look
alike. The pin assignment within the cables may be different.
The screen is black.
• This fault can have various causes:
− The notebook is in standby mode
Solution:
Press the on/off switch.
− The notebook is in energy saving mode.
Solution:
Press the on/off switch.
The Notebook turns itself off during operation.
 The batteries may be flat. Plug the Notebook in using the mains adapter and
charge the batteries.
No data can be read by the optical drive.
 Check whether the disc has been inserted correctly.
The Wi Fi/Bluetooth connections do not work.
 Check that flight mode is disabled.
The touchpad is not working.
 To activate the touchpad, press the Fn + F9 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
 Check the date, time zone and time.
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