Warranty; Defi Nitions Of Terms; Warranty Period Table - Sunrise Medical Puma 20 Service Manual

Puma 20/40
8

Warranty

8.1 Defi nitions of terms
Defi nitions of terms used in this warranty:
• After sales service part: Part purchased after the intial product that is durable and may be subjected to natural wear and tear or
natural contamination during normal operation within the lifetime of the product.;
• Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation within the
lifetime of the product (section 9 of Sunrise Medical HCM's general terms and conditions of sale);
• Client: Those who purchase the product directly from Sunrise Medical HCM;
• Corrective action: Repair, replace or refund of the product;
• Dealer: Those who re-sell the product to the User;
• Defect: Any circumstance due to which the product is not sound or fi t to use, caused by a lack of quality of the material used to
manufacture the product as well as the quality of the manufacturing process;
• Option: An accessory delivered with the initial product by Sunrise Medical HCM to extend the standard product model;
• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger etc.);
• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or consumable part;
• Returns: Product or part that needs to be returned;
• RMA-process: Process to return goods, contact Sunrise Medical HCM's Customer service;
• User: Those who use the product;
• Warranty: The rights and obligations set forth in this document;
• Warranty period: The period of time during which the warranty is valid;
• Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.
Notwithstanding the rights and obligations of Sunrise Medical HCM, Client and User set forth in Sunrise Medical HCM's general
terms and conditions of sale, the rights of the Client and/or User towards Sunrise Medical HCM in case of defects are limited to
the provisions set forth in this warranty. For the duration of the warranty period Sunrise Medical HCM guarantees that the product
is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer. He has to
complete a return form and return the product or part via the RMA-process. Sunrise Medical HCM will, at its sole discretion, take
the corrective action it seems fi t under the given circumstances within a reasonable period of time (depends on nature of claim)
from receipt of the completed return form. The warranty period will not be extended after a corrective action.

8.2 Warranty period table

Power wheelchairs
Description Warranty period
2 years
Frame
1 year
Drive system*
1 year
Electronics*
New: 1 year after invoice
After sales service
Repaired: 90 days after invoice
parts
40 days after invoice
Consumable parts
Options/Accessories 2 years
Sunrise Medical HCM will only accept shipment costs and corrective costs related to warranty on equipment during the warranty
period.
This warranty will void in case of:
• The product and/or its parts being modifi ed;
• Changes in cosmetic appearance by use;
• Failure to observe the instructions for use and maintenance, use other than normal use, wear and tear, negligence, collateral
damage by neglect of earlier symptoms, overloading, third-party accidents, non-original parts used and defects not caused by
the product;
• Circumstances beyond our control (fl ood, fi re, etc.).
Examples include, but are not limited to the parts mentioned
below
Weldment/frame
Transaxle, motor, motor brake
Controller, controlling mechanism, wiring harness, electronic
components
Brakes
Carbon brushes, etc.
Mirror, mudguards etc.
Delivered with the initial product
* also in case of after sales service part delivery
Warranty | 143