Frequently Asked Questions - Able-phone AP-5000 User Manual

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This chapter answers Frequently Asked Questions and provides
technical details, important notices, and warranty information.

Frequently Asked Questions

The following is a list of the most common questions and problems
encountered when using Dialer. If you cannot find a solution to your problem
here, please do contact us.
Question: I have connected the unit as described in this manual; but, when I
pick up the handset, I hear nothing. What can be wrong?
Answer: Dialer may be set to work in "Basic" mode. Pick up the handset,
press the pound key (#) and listen. If you now hear the unit speaking, then set
Dialer back to the "Freedom" mode. See the section entitled "Working with
the Clarity RC200 speakerphone" in Chapter Two for
If that did not help, make sure the power is on. You should see two bright blue
lights turned on. Then check that all of the connections from the phone to
Dialer and from Dialer to the line are both correct and secure. Check
especially that you have connected your phone to the 'phone' jack and the
line to the 'line' jack on Dialer. If you reverse these connections, Dialer will not
work and you will hear nothing. If you still cannot hear anything, connect the
phone directly to the line, without Dialer. If you do not hear a dial tone now,
then either your phone or cable is at fault
Question: When I try to add a new name, I keep hearing 'please repeat' or a
warning sound, and the name will not train. What am I doing wrong?
Answer: This symptom usually has two main causes:
1. You are trying to train the name while background noise is present.
This can be any noise from people in the room with you, a TV or
radio working in the same room, or even loud noises coming from
construction taking place near you. As mentioned above, you
should try and train names in a quiet environment.
2. You are not repeating the name consistently during programming.
Try to say the name the same way when asked for it twice during
programming.
Question: When I try to dial a name or to erase a name, Dialer says "Name
not recognized". What can be wrong?
Answer: Assuming you have trained this name in a quiet environment as
mentioned above, you may not be saying the name the same way you did
during programming. To listen to a playback of the name, use key '4' while in
the main menu. (Please refer to Chapter One of this manual for exact
instructions.)
details.
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