Contacting Tesla - Tesla S 2014 Owner's Manual

Consumer Information

Contacting Tesla

For detailed information about your Model S,
go to www.teslamotors.com, click the MY
TESLA link, then enter your login credentials
(or sign up to get these credentials).
If you have any questions or concerns about
your Model S, call 1-877-79TESLA
(1-877‑798-3752).
Reporting Safety Defects - US
If you believe that Model S has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Tesla Motors.
If NHTSA receives similar complaints, it may
open an investigation. If it finds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer,
or Tesla Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
National Highway Traffic Safety, 1200 New
Jersey Avenue SE., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model S has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, in addition to
notifying Tesla. To contact Transport Canada,
call their toll-free number: 1-800-333-0510.
140 Model S Owner's Manual