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Troubleshoot
Frequently asked questions and common problems that may occur while using your camera
are explained in this section. If a problem persists and you can't resolve it, contact your place
of purchase or our service center.
Power/battery
My camera/watch does not switch on or charge.
If the battery is fully discharged, the camera/watch cannot be switched on immediately
when the power adapter is connected. You must allow an empty battery to charge
for a period of time (approximately 5 minutes) before you can switch on the camera/
watch.
How can I save battery power?
Check and perform the following actions:
Press and hold
O
O
Mute the sound of your camera.
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O
Switch off network data connection.
O
O
Nano-SIM card
The nano-SIM card cannot be detected.
Check and perform the following actions:
Ensure that you have fully inserted the nano-SIM card into the card slot in the
O
O
correct direction. Please refer to
Your nano-SIM card is protected by a PIN code. Use a mobile phone to unlock and
O
O
disable the PIN code.
when not in use.
"Insert a nano-SIM card" on page
58
13.
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