Brother Operating Instructions Basic User's Manual
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Brother Operating Instructions Basic User's Manual

Brother Operating Instructions Basic User's Manual

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Basic User's Guide
HL-3180CDW
In USA: Visit the Brother Solutions Center at
solutions.brother.com/manuals to download other
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Version 0
USA/CAN

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Summary of Contents for Brother Operating Instructions

  • Page 1 Basic User’s Guide HL-3180CDW In USA: Visit the Brother Solutions Center at solutions.brother.com/manuals to download other manuals. Version 0 USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 3: Brother Numbers

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) NOTE In Canada, only Visa and MasterCard are accepted.

  • Page 5: Order Information

    Order information Description Item 1 2 3 Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 1 2 3 TN-221C (Approx. 1,400 pages) Toner Cartridge <Cyan> 1 2 4 TN-225C (Approx. 2,200 pages) 1 2 3 TN-221M (Approx. 1,400 pages) Toner Cartridge <Magenta> 1 2 4 TN-225M (Approx.

  • Page 6: Usa And Canada

    LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 7 This Guide provides useful information For USA: Guide about wireless network settings and security PDF file / Brother Solutions settings using the Brother machine. You can Center also find supported protocol information for For Other Countries: your machine and detailed troubleshooting PDF file / CD-ROM / In the Box tips.
  • Page 8 This Guide provides information for using PDF file / Brother Solutions AirPrint to print from OS X v10.7.x, 10.8.x Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit solutions.brother.com/manuals...

  • Page 9: Table Of Contents

    Viewing Documentation...................3 How to access Guides for Advanced Features............5 ® Accessing Brother Support (Windows )..............6 Accessing Brother Support (Macintosh) ..............7 Control panel overview ..................8 3.7" Touchscreen LCD .................. 10 Setting the Ready screen ................13 Basic Operations ................... 13 Shortcut Settings ....................14 Adding Copy Shortcuts..................
  • Page 10 Making copies How to copy ......................32 Stop copying....................32 Copy preset settings ..................32 Copy Options....................33 How to print from a computer Printing a document.....................34 How to scan to a computer Before scanning....................35 ® Scanning a document as a PDF file using ControlCenter4 (Windows ) .....36 How to scan a document as a PDF file using the Touchscreen ......38 Routine maintenance...
  • Page 11 Specifications General ......................129 Document Size ....................131 Print media......................132 Copy ........................133 Scanner ......................134 Printer ........................135 Interfaces ......................136 Network......................137 Computer requirements ..................138 Consumable items .....................139 Index...
  • Page 12 Table of Contents (Advanced User’s Guide) You can view the Advanced User’s Guide: In USA: Brother Solutions Center at solutions.brother.com/manuals In Other Countries: PDF file / CD-ROM / In the Box The Advanced User’s Guide explains the following features and operations.

  • Page 13: General Information

    Bold style identifies the dial pad documentation numbers of the Touchpanel or on the computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.

  • Page 14: Accessing Brother Utilities (Windows 8)

    After the printer driver is installed, appears on both the Start screen and the desktop. Tap or click Brother Utilities either on the Start screen or the desktop. Select your machine. Choose the function you want to use.

  • Page 15: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    Accessing the Turn on your computer. Insert the CD-ROM into your CD-ROM drive. Advanced User’s NOTE Guide, Software User’s If the Brother screen does not appear, go Guide and Network to Computer (My Computer). (For ® Windows 8: Click (File Explorer) on User’s Guide...
  • Page 16 There are several ways you can scan Turn on your Macintosh. Insert the documents. You can find the instructions as CD-ROM into your CD-ROM drive. follows: Double-click the BROTHER icon. The following window will appear. Software User's Guide Scanning ...

  • Page 17: How To Access Guides For Advanced Features

    (see Quick Setup Guide.) This Guide provides information about how to  More information about network setup: configure and use your Brother machine for (see Network User’s Guide.) wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.

  • Page 18: Accessing Brother Support (Windows ® )

    CD-ROM. click Brother CreativeCenter.  Click Brother Support on the Top Menu. To return to the Top Menu, click Back. The Brother Support screen appears. Or, if you are finished, click Exit.

  • Page 19: Accessing Brother Support (Macintosh)

    Presto! PageManager.  To access the Brother Web Connect application web page, click Brother Web Connect.  To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://support.brother.com), click Brother Solutions Center.

  • Page 20: Control Panel Overview

    Chapter 1 Control panel overview The HL-3180CDW has a 3.7 in.Touchscreen LCD and Touchpanel. 1 3.7 in.Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen.
  • Page 21 General information 2 Touchpanel: Power On/Off  Back Press to turn on the machine. Press to go back to the previous menu level. Press and hold down to turn off the  Home machine. The Touchscreen LCD will show Press to return to the Home screen. Shutting Down and will stay on for a few ...

  • Page 22: 3.7" Touchscreen Lcd

    Chapter 1 3.7" Touchscreen LCD You can select two types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machine status when the machine is idle. More screen The More screen provides access to Copy, Scan, Wi-Fi setup, Toner levels, Setup screen, Secure Print and...
  • Page 23 Settings screen on page 12). 5 Secure Print Lets you access the secure print menu. 6 Web Press to connect the Brother machine to an Internet service (for more information, see Web Connect Guide). 7 Shortcuts 1 Modes: Press to set up Shortcuts.

  • Page 24: Settings Screen

    Chapter 1 2 Network The warning icon appears when there Press to set up a network connection. is an error or maintenance message; press Detail to view it, and then press A four level indicator on the screen shows to return to Ready mode. the current wireless signal strength if you are using a wireless connection.

  • Page 25: Setting The Ready Screen

    General information Setting the Ready screen Basic Operations Set the Ready screen to either More, Press your finger on the Touchscreen to Shortcuts 1, Shortcuts 2 or operate it. To display and access all the screen menus or options, swipe left, right, up, Shortcuts 3.

  • Page 26: Shortcut Settings

    Chapter 1 Shortcut Settings Press LCD Settings. Press Backlight. You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts. Adding Copy Shortcuts The following settings can be included in a copy Shortcut:...

  • Page 27: Adding Scan Shortcuts

    General information Swipe up or down, or press a or b to Do one of the following: display the available options for the  If you pressed to OCR, to File, setting, and then press the option you to Image or to E-mail, read the want.

  • Page 28: Adding Web Connect Shortcuts

    Chapter 1 Adding Web Connect Press the function you want. Shortcuts NOTE The functions that can be set vary The settings for these services can be depending on the selected service. included in a Web Connect Shortcut:  Picasa Web Albums™ Read and confirm the displayed list of functions you selected, and then ...

  • Page 29: Editing Shortcut Names

    General information Deleting Shortcuts Do one of the following:  To overwrite the Shortcut, press You can delete a Shortcut. Yes. Go to step g.  If you do not want to overwrite the Press and hold the Shortcut until the Shortcut, press No to enter a new dialog box appears.

  • Page 30: Loading Paper

    Loading paper Loading paper and While pressing the green paper-guide release levers (1), slide the paper print media guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. The machine can feed paper from the paper tray or manual feed slot.
  • Page 31 Loading paper Load paper in the tray and make sure: Lift up the support flap (1) to prevent paper from sliding off the face-down  The paper is below the maximum output tray, or remove each page as paper mark ( ) (1).

  • Page 32: Loading Paper In The Manual Feed Slot

    Chapter 2 Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 26).
  • Page 33 Loading paper Use both hands to push one sheet of • To easily remove a small printout from the paper firmly into the manual feed slot output tray use both hands to lift up the until the top edge of the paper presses scanner cover as shown in the illustration.
  • Page 34 Chapter 2 Printing on thick paper, labels, Open the manual feed slot cover. envelopes and glossy paper from the manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
  • Page 35 Loading paper Use both hands to push one sheet of • When Label is selected in the printer paper or one envelope firmly into the driver, the machine will feed the paper manual feed slot until the top edge of the from the manual feed slot, even if Manual is not selected as the paper source.

  • Page 36: Unscannable And Unprintable Areas

    Chapter 2 Unscannable and unprintable areas The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)

  • Page 37: Paper Settings

    Loading paper Paper settings Paper Type To get the best print quality set the machine Paper Size for the type of paper you are using. When you change the size of paper in the Press tray, you must also change the setting for paper size at the same time so your machine can fit the document on the page.

  • Page 38: Acceptable Paper And Other Print Media

    Chapter 2 Acceptable paper and Recommended paper and print media other print media To get the best print quality, we recommend Print quality may vary according to the type of using the paper in the table. paper you are using. You can use the following types of print Paper Type Item...
  • Page 39 Loading paper Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Letter, A4, Legal, Plain paper, Thin paper, up to 250 20 lb (80 g/m (Tray 1) B5 (JIS), Executive, A5, Recycled paper A5 L, A6, Folio Manual Feed Slot Width: 3.0 to 8.5 in.

  • Page 40: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 41 • that are pre-printed on the inside machine. This damage may not be • that cannot be arranged neatly when covered under any Brother warranty or stacked service agreement. • that are made of paper that weighs...
  • Page 42 Chapter 2 Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

  • Page 43: Loading Documents

    Loading documents How to load Using the document guidelines on the left and top, place the document documents face down in the upper left corner of the scanner glass. You can make copies and scan from the scanner glass. Using the scanner glass You can use the scanner glass to copy or scan pages of a book, one page at a time.

  • Page 44: Making Copies

    Making copies How to copy Stop copying The following steps show the basic copy To stop copying, press operation. Copy preset settings Load your document face down on the scanner glass (see Using the scanner You can copy with a variety of settings that glass on page 31).

  • Page 45: Copy Options

    Making copies Copy Options Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g You can change the following copy settings. and h for each setting you want. If you Press Copy and then press Options.

  • Page 46: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User’s Guide) Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). From your application, choose the Print command.

  • Page 47: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). Configure the machine with a TCP/IP address if network scanning does not work ...

  • Page 48: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

     (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
  • Page 49 How to scan to a computer Make sure the machine you want to use is selected from the Model pull-down list. Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 50: How To Scan A Document As A Pdf File Using The Touchscreen

    Chapter 6 How to scan a document as a PDF file using the Touchscreen Load your document (see How to load documents on page 31). Press Scan. Swipe left or right to display to File. will be displayed in the center of the Touchscreen highlighted in blue. Press OK.
  • Page 51 How to scan to a computer NOTE The following scan modes are available. ® • to Network (Windows • to FTP • to E-mail • to Image • to OCR • to File • WS Scan (Web Services Scan) ® ®...

  • Page 52: Routine Maintenance

    You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
  • Page 53 Routine maintenance The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen Consumable item Approximate life...
  • Page 54 Waste toner box See page 64. WT-220CL Replace WT Box 50,000 pages Fuser unit Call Brother Customer Service or your Replace Fuser 50,000 pages local Brother dealer for a replacement fuser unit. Paper feeding kit Call Brother Customer Service or your...
  • Page 55 NOTE • Visit http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

  • Page 56: Replacing The Toner Cartridges

    (Cyan, Magenta, Yellow). Actual C=Cyan, M=Magenta, Y=Yellow ). page count will vary depending on your A new genuine Brother toner cartridge will average type of document. reset the Replace Toner mode. When a toner cartridge is running low, the Touchscreen shows Toner Low.
  • Page 57 Routine maintenance Replacing the toner cartridges WARNING Make sure the machine is turned on. HOT SURFACE Open the top cover until it locks in the After you have just used the machine, some open position. internal parts of the machine will be extremely hot.
  • Page 58 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

  • Page 59: Important Note

    Brother collection program. If you choose not to return your used consumable, discard the used consumable according to <Toner cartridge>...
  • Page 60 (or room light for long periods of time), the unit may be damaged. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges.
  • Page 61 Routine maintenance Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in correctly, the green left to right and right to left several times.
  • Page 62 Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure NOTE you match the toner cartridge color to After replacing a toner cartridge, DO NOT the same color label on the machine. turn off the machine or open the top cover until the Touchscreen clears the Please wait.

  • Page 63: Cleaning The Corona Wires

    Routine maintenance Cleaning the corona wires WARNING If you have print quality problems or the HOT SURFACE Touchscreen shows Drum !, clean the corona wires as follows: After you have just used the machine, some internal parts of the machine will be Open the top cover until it locks in the extremely hot.
  • Page 64 Clean the corona wire inside the drum IMPORTANT unit by gently sliding the green tab from • We recommend that you place the toner left to right and right to left several times. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 65 Routine maintenance Slide the toner cartridge and drum unit Repeat steps b - d to clean the three assembly into the machine. Make sure remaining corona wires. you match the toner cartridge color to NOTE the same color label on the machine. When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

  • Page 66: Replacing The Drum Units

    When a drum reaches the • Printing with a non-Brother drum unit may factory-established rotation limit reduce not only the print quality but also corresponding to the rated page yield, the the quality and life of the machine itself.
  • Page 67 The drum unit has exceeded its rated life. Replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit (see Resetting the drum counter on page 60).
  • Page 68 Remove the toner cartridge and drum IMPORTANT unit assembly for the color shown on the • We recommend that you place the toner Touchscreen. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 69 Routine maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold WARNING water.
  • Page 70 • Visit http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 71 Routine maintenance Clean the corona wire inside the drum Slide each toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. you match the toner cartridge color to the same color label on the machine.

  • Page 72: Replacing The Belt Unit

    Replacing the belt unit Close the top cover of the machine. Resetting the drum counter Order No. BU-220CL A new belt unit can print approximately When you replace the drum unit with a new 50,000 Letter or A4 size single-sided pages. one, you must reset the drum counter by completing the following steps.
  • Page 73 Routine maintenance Remove all of the toner cartridge and IMPORTANT drum unit assemblies. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 74 Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. Unpack the new belt unit and put the new belt unit in the machine. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
  • Page 75 Routine maintenance Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure you match the toner cartridge colors to Resetting the belt unit counter the same color labels on the machine. When you replace a belt unit with a new one, you will must reset the belt unit counter by completing the following steps:...

  • Page 76: Replacing The Waste Toner Box

    Replacing the waste toner box Remove all of the toner cartridge and drum unit assemblies. Order No. WT-220CL The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages. WT Box End Soon If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life.
  • Page 77 Routine maintenance Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, and then pull it • We recommend that you place the toner out. cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 78 Remove the orange packing material and discard it. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment.
  • Page 79 Routine maintenance Unpack the new waste toner box and WARNING place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product.
  • Page 80 Put the belt unit back in the machine. Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow Close the top cover of the machine.

  • Page 81: Troubleshooting

    In USA: Visit the Brother Solutions Center at solutions.brother.com/manuals to download the other manuals. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://support.brother.com.
  • Page 82 Software and Network problems:  Software difficulties on page 88  Network difficulties on page 89...

  • Page 83: Error And Maintenance Messages

    You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://support.brother.com. Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. Error Message...
  • Page 84 Error Message Cause Action The temperature of the drum Make sure you can hear the fan in the machine Cooling Down unit or toner cartridge is too spinning and that the exhaust outlet is not Wait for a while hot. The machine will pause its blocked by something.
  • Page 85 Troubleshooting Error Message Cause Action The paper is jammed in the See Paper is jammed in the manual feed slot Jam Manual Feed manual feed slot of the on page 77. machine. The paper is jammed in the See Paper is jammed at the back of the Jam Rear back of the machine.
  • Page 86 Press and hold down to turn the machine off, wait a few minutes, and then turn it on again.  If the problem continues, call Brother Customer Service. Registration failed. Registration failed. Press OK and try again.  Press and hold down to turn off the machine.
  • Page 87 Troubleshooting Error Message Cause Action It is time to replace the fuser Call Brother Customer Service or a Brother Replace Fuser unit. Authorized Service Center to replace the fuser unit. To replace Fuser Unit contact Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support (in Canada)
  • Page 88 Error Message Cause Action The paper in the tray is not the Load the correct size of paper in the tray and Size mismatch correct size. set the size of paper to the tray (see Paper Size on page 25). The paper size specified in the Open the back cover (back output tray) to let Small paper...

  • Page 89: Paper Jams

    Troubleshooting Paper Jams Paper is jammed in the paper tray Always remove the remaining paper from the paper tray and straighten the stack when you If the Touchscreen shows Jam Tray, follow are adding new paper. This helps prevent these steps: multiple sheets of paper from feeding through Pull the paper tray completely out of the the machine at one time and prevents paper...

  • Page 90: Paper Is Jammed At The Output Paper Tray

    Paper is jammed at the output Make sure the paper is below the paper tray maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the When the paper is jammed at the output paper guides to fit the paper size.

  • Page 91: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back Push the scanner down with both hands to close it. of the machine If the Touchscreen shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 92 Pull the green tabs at the left and right Close the fuser cover (1). Make sure the sides toward you to release the fuser green tabs at the left and right sides lock cover (1). into place. Use both hands to gently pull the Close the back cover until it locks in the jammed paper out of the fuser unit.

  • Page 93: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the WARNING machine HOT SURFACE If the Touchscreen shows Jam Inside, After you have just used the machine, some follow these steps: internal parts of the machine will be Leave the machine turned on for extremely hot.
  • Page 94 Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 95 Troubleshooting Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure NOTE you match the toner cartridge colors to If you turn off the machine during the same color labels on the machine. Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on.

  • Page 96: Paper Is Jammed Underneath The Paper Tray

    Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper the paper tray tray. If the Touchscreen shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 97 Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Use both hands to gently pull the jammed paper out of the back of the machine.

  • Page 98: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 99 Troubleshooting Printing difficulties (continued) Difficulties Suggestions The machine is not printing or has Press stopped printing. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and when the document displays on the bottom margins in your document to allow for this (see Unscannable and screen but they are not on the...
  • Page 100 Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in ® your scanning application. For example, in Nuance™ PaperPort™ 12SE, click starting to scan. (Windows Desktop >...
  • Page 101 (Windows installed. If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
  • Page 102 ® ® For Windows 8 and Windows Server 2012: Right-click the Brother HL-XXXX BR-Script3 icon, select Printer properties. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol. (Macintosh) If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary.

  • Page 103: Improving The Print Quality

    And then, if you still have a print quality problem, check the chart below and follow the recommendations. NOTE Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. To get the best print quality, we suggest using recommended paper. Make sure you use paper that meets our specifications (see Acceptable paper and other print media on page 26).
  • Page 104 Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Advanced User’s Guide: Calibration). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 105 (see Replacing the toner cartridges on page 45). To identify the color of the toner cartridge, visit us at http://support.brother.com to view our FAQs and troubleshooting tips.  The drum unit may be damaged. Install a new drum unit (see Replacing the drum units on page 55.)
  • Page 106 (see Replacing the drum units on page 55). To identify the color of the drum unit, visit us at http://support.brother.com to view our FAQs and troubleshooting tips. Identify the color causing the problem and put in a new toner ...
  • Page 107 ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. To identify the color of the toner cartridge, visit us at (24 mm) http://support.brother.com to view our FAQs and troubleshooting tips. 0.9 in. (24 mm) Colored spots at 0.9 in. (24 mm) ...
  • Page 108 Identify the color causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 45). To identify the color of the toner cartridge, visit us at http://support.brother.com to view our FAQs and troubleshooting tips. ...
  • Page 109 Identify the color causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 45). To identify the color of the toner cartridge, visit us at Uneven density appears http://support.brother.com to view our FAQs and periodically across the page troubleshooting tips. ...
  • Page 110  Identify the color causing the problem and install a new drum unit (see Replacing the drum units on page 55). To identify the color of the drum unit, visit us at http://support.brother.com to view our FAQs and troubleshooting tips.
  • Page 111 Troubleshooting Examples of poor print quality Recommendation  Make sure the two gray levers inside the back cover are in the up position (1). Pull up the two gray levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 112 Examples of poor print quality Recommendation  Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 20). NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1).

  • Page 113: Machine Information

    Troubleshooting Machine Information Checking the Firmware Version Checking the Serial Number You can see the machine’s firmware version on the Touchscreen. You can see the machine’s Serial Number on the Touchscreen. Press Press Press All Settings. Press All Settings. Swipe up or down, or press a or b to display Machine Info..

  • Page 114: Reset Functions

    Press Initial Setup. back to the settings that were set at the factory. Press Reset. Brother strongly recommends you Press Network or All Settings to perform this operation when you dispose choose the reset function you want. of the machine.

  • Page 115: C Settings And Features Tables

    Settings and features tables Using the Settings Tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and...

  • Page 116: Settings Tables

    Settings Tables The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 Level 2 Level 3 Options Descriptions See Page —...
  • Page 117 Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page — Set the type of paper Tray Setting Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — Set the size of paper Paper Size Letter* in the paper tray.
  • Page 118 All settings Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Set the type of paper General Setup Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — — Set the size of paper Paper Size Letter* in the paper tray.
  • Page 119 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the screen that is General Setup Button Home Button More* displayed when you Settings Settings (continued) Shortcuts 1 press Home ( ) on Shortcuts 2 the Touchpanel.
  • Page 120 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Choose the Printer Emulation Auto* emulation mode. HP LaserJet BR-Script 3 — Print a list of the Print Options Internal Font HP LaserJet machine’s internal BR-Script 3 fonts.
  • Page 121 Static See Network User’s Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://support.brother.com. Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk.
  • Page 122 See Network User’s Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://support.brother.com. Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk.
  • Page 123 See Network User’s Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://support.brother.com. Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk.
  • Page 124 Strong. See Network User’s Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://support.brother.com. Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk.
  • Page 125 See Network User’s Guide. Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://support.brother.com. Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk.
  • Page 126 Level 1 Level 2 Level 2 Level 2 Options Descriptions Page — — — Check the serial Machine Info. Serial No. number of your machine. — — Check the firmware Firmware Main Version version of your Version — — Sub1 Version machine.
  • Page 127 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Put the date and time Initial Setup Date & Time Date on the Touchscreen. — — Time — Chooses the time Clock Type 12h Clock* format from 12-hour 24h Clock...

  • Page 128: Features Tables

    Features Tables Copy Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Black Start — — — — Make a black & white — or gray scale copy. Color Start — — — — Make a color copy. —...
  • Page 129 Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — Adjust the Density for Options Density copies. (continued) — — Adjust the contrast Contrast for copies. — — Choose to stack or Stack/Sort Stack* sort multiple copies.
  • Page 130 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — Adjust the blue color Options Color Adjust Blue for copies. (continued) (continued) — — Enable or disable 2-sided Copy Off* 2-sided copying and 1-sidedi2-sided choose long edge or Long Edge Flip short edge.
  • Page 131 Settings and features tables Scan Scan Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (PC Select) See Options (to OCR) on page 121. to OCR Options — — Add the current Save as settings as a Shortcut shortcut.
  • Page 132 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — — Scan data using Web WS Scan Scan Service protocol. (Appears — — — Scan for when you E-mail install a Web — — — Scan for Fax Services —...
  • Page 133 Settings and features tables Options (to OCR) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Color your document. Gray Black and White* Choose the scan...
  • Page 134 Options (to File, to Image and to E-mail) Level 1 Level 2 Options Descriptions See Page To change settings using Options Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type Color* your document. Gray Black and White Choose the scan...
  • Page 135 Settings and features tables Options (to FTP and to Network) Level 1 Level 2 Options Descriptions See Page Choose the scan type for Options Scan Type Color* your document. Gray Black and White (When you select Color in Choose the scan Resolution resolution and file format Scan Type)
  • Page 136 Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the scan Options File Type Gray in Scan Type) resolution and file format (continued) for your document. PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF*...
  • Page 137 Settings and features tables Toner Level 1 Level 2 Level 3 Options Descriptions See Page — — View the approximate Toner Life remaining toner life for each color. — — Print the Test Print Test Print page. Adjust the color Calibration Calibrate density or returns the...
  • Page 138 — Evernote — — Dropbox — — Visit the Brother Solutions Center to download the Web Connect Guide at http://support.brother.com. The factory settings are shown in Bold with an asterisk. Shortcut Level 1 Level 2 Level 3 Level 4 Options...
  • Page 139 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Picasa Web — — Visit the Brother Add Shortcut Albums™ Solutions Center to (continued) download the Web Google Drive™ — — Connect Guide at —...

  • Page 140: Entering Text

    Entering text When you must enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character.

  • Page 141: Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/. Model HL-3180CDW Printer Type Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Color Touchscreen LCD...
  • Page 142 Model HL-3180CDW Noise Level Sound Printing m = 53.0 dB (A) Pressure Ready m = 33 dB (A) Sound Power Printing d = 6.39 B (A) (Color) Printing d = 6.42 B (A) (Black & White) Ready d = 4.44 B (A) 50 F to 90.5 F (10 to 32.5 C) Temperature Operating...

  • Page 143: Document Size

    Specifications Document Size Model HL-3180CDW Document Size Scanner Glass Width Max. 8.5 in. (215.9 mm) Scanner Glass Max. 11.8 in. (300.0 mm) Length...

  • Page 144: Print Media

    Print media Model HL-3180CDW Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m Maximum Up to 250 sheets of 20 lb (80 g/m ) Plain Paper...

  • Page 145: Copy

    Specifications Copy Model HL-3180CDW Copy Width Max. 8.27 in. (210 mm) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600  600 dpi Resolution Less than 19 seconds at 73.4 F (23 C) / 115 V Black &...

  • Page 146: Scanner

    Up to 1200  2400 dpi (optical) (from Scanner Glass) Scanning Width Max. 8.27 in. (210 mm) For the latest driver updates for the version of OS X you are using, visit us at http://support.brother.com. ® ® ® Maximum 1200  1200 dpi scanning with the WIA driver in Windows...

  • Page 147: Printer

    Specifications Printer Model HL-3180CDW Automatic 2-sided Print Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi  600 dpi, 2400 dpi (600 dpi  2400 dpi) quality Resolution Print Speed Black & White Up to 7 sides/minute (2-sided) (Up to 3.5 sheets/minute) (Letter size) Color Up to 7 sides/minute...

  • Page 148: Interfaces

    Interfaces Model HL-3180CDW Hi-Speed USB 2.0 We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2.0 meters) long. IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) Wireless LAN IEEE 802.11g/n (Wi-Fi Direct™) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 149: Network

    Utility See Computer requirements on page 138. ® (For Windows users) Brother BRAdmin Light is available on the CD-ROM provided with the machine. (For Macintosh users) Brother BRAdmin Light is available as a download from http://support.brother.com. ® (For Windows users) If you require more advanced machine management, use the latest Brother BRAdmin...

  • Page 150: Computer Requirements

    400 MB Processor Scanning System OS X v10.8.x For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. Third party USB ports are not supported. ® ® Nuance™ PaperPort™ 12SE supports Windows XP Home (SP3 or greater), Windows XP Professional (SP3 or ®...

  • Page 151: Consumable Items

    Specifications Consumable items Model HL-3180CDW Order No. Toner Inbox Black — Approx. 1,000 pages Letter or A4 page Cartridge Cyan — Approx. 1,000 pages Letter or A4 page Magenta Yellow Standard Black TN-221BK Approx. 2,500 pages Letter or A4 page Cyan TN-221C Approx.

  • Page 152: Index

    Back ............9 Belt unit replacing ..........60 Brother Gray scale ..........134 accessories and supplies ......ii Brother numbers ........i Customer Service ........i FAQs (frequently asked questions) ..i HELP product support ........i Settings Tables ........104 service centers ........ii touchscreen messages ......
  • Page 153 Network Replacing printing belt unit ..........60 See Network User's Guide. drum units ..........54 scanning toner cartridges ........44 See Software User's Guide. waste toner box ........64 Network connectivity ......136 Resolution Nuance™ PaperPort™ 12SE copy ............ 133 See Software User's Guide and Help in the print ............
  • Page 154 Warranties are in the box Waste toner box replacing ..........64 Weights ..........129 Wi-Fi Direct™ ..........5 ® Windows See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide. World Wide Web ......... i...
  • Page 155 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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