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Setup
Setup and Installation CD will not
start.
ServeRAID program cannot view all
installed drives - or - cannot install
NOS.
The Operating System Installation
program continuously loops.
ServerGuide will not start your NOS
CD.
Cannot install NOS - option is grayed
out.
System Updates and Applications CD
Get "time out" or "Unknown host"
errors
Troubleshooting chart
26
IBM xSeries 350: Installation Guide
•
Ensure that the system is a supported server with a startable (bootable)
CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure the CD-
ROM is first in the boot sequence.
•
If more than one CD-ROM drive is installed, ensure that only one drive is
set as the primary drive. Start the CD from the primary drive.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup
and Installation CD label for a list of NOS versions supported.
Either there is no logical drive defined (ServeRAID systems) or the
ServerGuide System Partition is not present. Run the ServeRAID setup and
configuration program and ensure that setup is complete.
Ensure that you have access to the Internet through FTP directly.
Notes:
1.
See the "Solving problems" section of the User's Reference on the xSeries
Documentation CD for more detailed troubleshooting charts.
2.
If you cannot find the problem in the troubleshooting charts, run the diagnostic
programs. If you have run the diagnostic test programs, or if running the tests
does not reveal the problem, call for service.
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