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Chapter 5. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur while setting up your server.
If you cannot locate and correct the problem using the information in this section, see
the "Solving problems" section in the User's Reference on the xSeries Documentation
CD and the "Server Support" flowchart in the front of this booklet.
Troubleshooting chart
Note: If you cannot find the problem in the troubleshooting charts, run the diagnostic
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
Expansion enclosure
problems
The SCSI expansion enclosure
used to work, but does not work
now.
General problems
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
© Copyright IBM Corp. 2001
programs. If you have run the diagnostic programs, or if running the tests does
not reveal the problem, call for service.
Verify that:
1.
The primary IDE channel is enabled in the BIOS Setup Utility program.
2.
The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
If there is a diskette in the drive, verify that:
1.
The diskette drive is enabled in the BIOS Setup Utility program.
2.
The diskette is good and not damaged. (Try another diskette if you have one.)
3.
Your software program is OK.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your expansion enclosure documentation.
Call for service.
Verify that:
1.
All cables and cords are connected securely to the rear of the server and
attached options.
2.
When the server is turned on, verify that the power supply and fan indicator lights
are off.
3.
Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct and the problem remains, call for service.
Suggested action
19
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