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Summary of Contents for Travis Industries Avanti PS
- Page 1 Go to Main Menu Pellet Stove Service Guide · Avanti PS This manual addresses the following models: · Avanti PI · Heritage Bay PS · Heritage Bay PI © 1998 Travis Industries, Inc. 93508201 040301...
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Page 2: Table Of Contents
Auger Circuit Faulty ....... 2 - 14 Pellet Quality........2 - 15 Noise Noisy Stove ......... 2 - 16 Convection Blower Faulty Convection Blower......2 - 17 Convection Blower Circuit Faulty ....2 - 18 © 1998 Travis Industries, Inc. 93508201 040301... -
Page 3: Models Addressed In This Guide
Who Should Use this Guide This guide was developed for service personnel and those selling Travis Industries products. Because of the inherent danger involved with heating appliances, all work must be done by qualified personnel only. The heater must be installed in accordance with the owner's manual and all local building codes. -
Page 4: Items To Bring On Service Calls
Many pellet stove problems are due to poor quality pellets. Burning high quality pellets on-site often convinces the pellet heater owner to switch to a higher quality fuel. Silicone Sealant RTV 500° Silicone must be used to seal the joints between vent sections. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 5: Eliminating False Fixes
The 5 Most Common Problems Before leaving a service call, make sure the following items have been checked: ¥ Air Leaks ¥ Dirty Stove ¥ Jammed Auger ¥ Poor Pellets ¥ Blocked Vent © 1998 Travis Industries, Inc. 93508201 040301... -
Page 6: Warranty Procedure
1) Fill out a PRA form (white, pink, & gold carbon paper form) - keep the gold copy for your records. 2) Send the form, along with the component, to Travis Industries, Attn: PRA Returns, 15530 Woodinville Redmond Road, Suite # 300, Woodinville, WA 98072. -
Page 7: Stove Wonõt Start
See the flowchart ÒPellets ArenÕt for pellets feeding into the Feed? FeedingÓ on page 1-2. burnpot. Igniter is Faulty If the stove does not start after 10 minutes, see the section ÒFaulty IgniterÓ on page 2-11. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 8: Pellets Don't Feed
Faulty? heats. Replace the Circuit Board To check the circuit board, replace See ÒCircuit Board FaultyÓ on page 2-10 for details it and check operation. on diagnosing and replacing the circuit board. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 9: Stove Burns Poorly
Open the Restrictor Restrictor over-draft . See the section ÒRestrictor Fully AdjustmentÓ on page 2-5. Open? Faulty Exhaust Blower See ÒFaulty Exhaust BlowerÓ on page 2-9 for details on diagnosing and fixing exhaust blowers. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 10: Stove Goes Out
Travis when the stove when Rate? Industries for more information. out. “Low” Burn Rate Unit may be over-drafting See the section ÒRestrictor AdjustmentÓ on page 2-5. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 11: Stove Doesn't Heat
20,000 BTUÕs per hour is adequate. Heater location may also be a consideration: heaters located in a corner or one side of a room may not distribute heat to other rooms. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 12: Stove Is Noisy
Inspect the Stove Loose components may create noise if allowed to vibrate. Locate the source of the noise and tighten it connection. See ÒNoisy StoveÓ on page 2-16 more details on fixing noisy stoves. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 13: Glass Is Dirty
Try a Different Brand of Pellets Poor quality pellets may lead to dirty glass. Try a new brand of pellets and monitor glass cleanliness. See ÒPellet QualityÓ on page 2-15 for details on diagnosing poor pellets. © 1998 Travis Industries, Inc. 93508201 040301... - Page 14 Go to Main Menu Flowcharts 1 - 8 © 1998 Travis Industries, Inc. 93508201 040301...
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Page 15: Troubleshooting Steps (Section 2)
23) and knock away any debris on the firepot with a screwdriver. If severely clogged, remove the firepot to gain better access. Use a screwdriver, or other tool, to fully dislodge any clinkers on the firepot. © 1998 Travis Industries, Inc. 93508201 011202... - Page 16 Brush all flyash into the ash dumps, including Replace the ash trap doors and firepot. to expose the ash dumps. the flyash inside the firepot holder. Slide the ash pan trap door forward. © 1998 Travis Industries, Inc. 93508201 011202...
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Page 17: Clean The Vertical Exhaust Duct
The following models have vertical exhaust ducts welded in place. Heritage Bay PS serial # below 211650 Heritage Bay PI serial # below 410650 Avanti PS serial # below 121700 Avanti PI serial # below 320525 To clean, follow the directions below. - Page 18 Exhaust Gasket Blower Blades Exhaust Blower Motor Housing Clean the blower blades, blower housing, and exhaust box. You may wish to use a vacuum to pull ash out of the vent system. © 1998 Travis Industries, Inc. 93508201 011202...
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Page 19: Blocked Vent
WARNING: The stove must be completely cool and unplugged prior to beginning this procedure. Loosen this nut several turns. TIghten the nut down (turn it counter-clockwise). Turn this bolt counter-clockwise to push the restrictor in, increasing restriction. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 20: Air Leak
Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Use only Travis Industries gasket when replacing the door gasket. Remove the decorative trim above the door by opening the hopper and removing the two screws holding it in place (use a phillips-head screwdriver). - Page 21 1/16Ó. Then re- Plate Door tighten the bolts. 7/16Ó Socket 7/16Ó Socket Loosen these bolts and slide the hinge adjustment plate back approximately 1/16Ó. Door Then re-tighten the bolts. Door Latch Adjustment Plate © 1998 Travis Industries, Inc. 93508201 011202...
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Page 22: Air Inlet Blocked
In rare cases the air inlet becomes blocked. Snow or debris can clog the opening. The flexible aluminum duct can be flattened. To verify the air inlet is functional, remove the air inlet hose from the stove. If stove performance improves dramatically, the air inlet may be restricted or blocked. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 23: Faulty Exhaust Blower
Use a small standard screwdriver for this type. Press in slightly while turning the fuse counter-clockwise to release. Blown fuses will have a break in the element. In rare cases the fuse may have a loose cap - replace the fuse if uncertain. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 24: Circuit Board Faulty
Wiring Harness If using a thermostat, detach the thermostat wires. For more details on circuit board operation, see ÒCircuit BoardÓ in the technical specifications section of this guide. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 25: Faulty Igniter
120 Volts. If Igniter Wires it does not, the wires are damaged or the circuit board is not providing electricity to the igniter. VOLTS Attach a multimeter set to volts AC to these two quick-connects. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 26: Clearing The Auger
Before re-assembly, you may wish to re-start the stove and verify the auger turns. Make sure to apply high-temperature silicone to the bearing cover (see step ÒbÓ above), this keeps pellet fines from contacting the upper auger flight. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 27: Auger Motor Defective
If the output shaft on the auger motor does Motor Motor not light up with the auger shaft hole, you Stop may hotwire the auger motor to turn the shaft until it lines up. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 28: Auger Circuit Faulty
Hopper Snap Disk until it is warmed to (on the right side of the 200¡ (3 to 10 seconds hopper near the top) under a lighter) - you can also listen for a ÒclickÓ. © 1998 Travis Industries, Inc. 93508201 011202... -
Page 29: Pellet Quality
40 lbs. per cubic foot; 1/4" to 5/16" diameter; length no greater than 1 1/2"; 8200 BTU's/lb.; moisture under 8% by weight; ash under 1% by weight; and, salt under 300 parts per million. © 1998 Travis Industries, Inc. 93508201... -
Page 30: Noisy Stove
Wedge a small piece of gasket tape under the insert to eliminate the sound. Make sure the double-back tape holds the trim firmly against the surround panels. Surround Panel Brass Surround Trim Panel Double-back tape © 1998 Travis Industries, Inc. 93508201 011202... -
Page 31: Convection Blower
* If the convection blower does not work, the stove may overheat, causing the hopper snap disk to disable the auger. Replace the convection blower if it does not work correctly Ð see the instructions on page 3-13. © 1998 Travis Industries, Inc. 93508201... -
Page 32: Convection Blower Circuit Faulty
Check the brown and white wires leading to the blower for breaks or damage. Replace the wiring harness if damage is found. Othewise, the circuit board (or system snap disk) is faulty. Replace these components and re-test the stove. Convection Blower © 1998 Travis Industries, Inc. 93508201 011202... -
Page 33: Removal Instructions (Section 3)
Rear Panel Removal (Stoves Only) Make sure the stove has fully cooled (approximately 25 minutes) before conducting service. Loosen the six screws holding the rear panel in place. Slide the panel up and away from the stove. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 34: Surround Panel Removal (Inserts Only)
Back Side of Circuit Board (attached to right side panel) Pinch these tabs to remove the wiring harness. If using a thermostat, detach the thermostat wires at this time. Wiring Harness © 1998 Travis Industries, Inc. 93508201 040301... -
Page 35: Door Removal
Open the door. Grasp the door with both hands. Swing the door back and forth while lifting up. The door should lift off the Hinge Adjustment hinges. Bracket (attached to side of stove). © 1998 Travis Industries, Inc. 93508201 040301... -
Page 36: Glass Removal
Replace the airwash brackets and door gasket (see page 2-6). Gold Door Door Frame 11/32" Nutdriver Glass Clips Attachment Door Gasket Nuts Airwash Opening Glass Clip Center Glass Airwash Bracket Glass (with channel gasket) © 1998 Travis Industries, Inc. 93508201 040301... -
Page 37: Circuit Board Removal
Back Side of Circuit Board (attached to right side panel) Pinch these tabs to remove the wiring harness. If using a thermostat, detach the thermostat wires at this time. Wiring Harness Phillips Screwdriver © 1998 Travis Industries, Inc. 93508201 040301... -
Page 38: Wiring Harness Removal
(use the appropriate connectors and replacement wire). After installing the wires, make sure to lock-tie any loose wiring to prevent contact with hot or moving components. Wiring Diagram Exhaust Avanti PS & PI Blower Heritage Bay PS & PI Hopper Auger Motor... -
Page 39: System Snap Disk Removal
Connector Wires Newer wiring (for older wiring harnesses use harnesses) ring connectors. Standard Screwdriver Standard Screwdriver The snap disk is held in place with two screws. Snap Disk Bracket Phillips Phillips Screwdriver Screwdriver © 1998 Travis Industries, Inc. 93508201 040301... -
Page 40: Hopper Snap Disk Removal
Switch (orientation does not matter when re-installing). Disconnect the vacuum hose. Back of Flow Vacuum Switch Hose The flow switch is attached to the stove with two screws. © 1998 Travis Industries, Inc. 93508201 040301... -
Page 41: Igniter Removal
(see page 3-2). Remove the convection blower (see page 3-10) Remove the igniter following the directions below. Remove the igniter Remove this screw 5/16" Nutdriver Disconnect the two wires leading to the igniter © 1998 Travis Industries, Inc. 93508201 040301... -
Page 42: Auger Motor Removal
(they are accessed from the right side). With the motor stop removed, the auger motor, with auger flight attached, can be rotated to better access the lock screw. Auger Motor Motor 7/16Ó Stop Socket © 1998 Travis Industries, Inc. 93508201 040301... -
Page 43: Auger Flight Removal
(on inserts you will need to lift the rear edge of the appliance slightly). Remove the four bolts holding the lower auger bushing plate in place. Lower Auger Hopper Bushing Plate 7/16Ó Socket Motor Stop (attached to lower auger bushing plate) Auger Flight © 1998 Travis Industries, Inc. 93508201 040301... -
Page 44: Exhaust Blower Removal
(note: when replacing the duct, use high-temperature silicone to seal the duct air-tight). Remove the exhaust duct. Exhaust Duct Phillips Screwdriver Exhaust Blower Remove the three Exhaust nuts holding the exhaust blower in place. 7/16" Nutdriver © 1998 Travis Industries, Inc. 93508201 040301... -
Page 45: Convection Blower Removal
Disconnect the right side of the convection blower following the directions below. Remove the stud bracket Remove the two nuts holding the right side of the blower mount. 11/32" Nutdriver © 1998 Travis Industries, Inc. 93508201 040301... - Page 46 Bushing Stud Plate Rubber Mounting Grommet Bracket (attached to base of heater) When replacing the blower, make sure the slots on the blower mounting plates slide into the groove on the rubber grommets. © 1998 Travis Industries, Inc. 93508201 040301...
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Page 47: Parts List
99300148 Motor Stop, Stove & Insert 93005095 Power Cord 93005015 System Snap Disk, Ceramic, 120 Degree, 2 Prong 93005018 Thermostat, Remote 99300653 Thermostat, Wall Mounted, All Gas, 1997 Pellet 99300650 Wiring Harness 93005013 © 1998 Travis Industries, Inc. 93508201 040301... -
Page 48: Index
Wiring Harness Removal ......3 - 6 Firebox and Exhaust System Cleaning..2 - 2 Firepot Clogged (Clinkers) ......2 - 1 Flow Switch Removal ....... 3 - 8 Fuse Blown (in-line fuse) ......2 - 9 © 1998 Travis Industries, Inc. 93508201 040301...
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