Maintenance And Service Documentation; Customer Self Repair; Certificate Of Authenticity; Firmware Updates - HP ProLiant DL380 G5 Administration Manual

Maintenance and service documentation

For specific documentation for the maintenance and servicing of the DL380 storage server, refer to
the HP ProLiant DL380 Generation 5 Server Maintenance and Service Guide. This document can be
obtained at http://www.hp.com/support/manuals. Under the servers section, select ProLiant and
tc series servers, and then select your product.

Customer self repair

HP's customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and access whether a replacement part is required to
address a system problem. the specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock parts are shipped the very
same day you contact HP. You may be required to send the defective part back to HP, unless
otherwise instructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP website
platforms/warranty/index.html.
For more information about HP's customer self-repair program, contact your local service provider. For the
North American program, refer to the HP website http://www.hp.com.go/selfrepair.

Firmware updates

Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is called the System ROM or the
BIOS. When referring to the firmware on another piece of hardware configured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have firmware that can be updated.
It is important to update the firmware (also called "flashing the ROM") as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps to
keep the server performing optimally. HP recommends checking for a firmware update before sending a
part back to HP for replacement.
Certificate of Authenticity
The Certificate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front corner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
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Troubleshooting, servicing, and maintenance
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