Helpful Hints - HP rp5000 Getting Started

Helpful Hints

If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure
that your service call is handled properly:
Be in front of your computer when you call.
Write down the computer and monitor serial numbers and
product ID numbers before calling and have them readily
available.
Be prepared to spend the time necessary troubleshooting the
problem with the service technician.
For sales information and warranty upgrades (CarePaqs), call
1-800-282-6672.
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
Check that the computer and monitor are plugged into a working
electrical outlet.
Check to see that the voltage select switch is set to the appropriate
voltage for your region (115V or 230V).
Check to see that the computer is turned on and the green power
light is on.
Check to see that the monitor is turned on and the green monitor
light is on.
Look for flashing LEDs on the front of the computer. The
flashing lights are error codes that will help you diagnose the
problem. Refer to Appendix A in the Troubleshooting Guide on
the Documentation Library CD for more information.
Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
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Getting Started
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