Telos VSet12 User Manual page 30

26
WARRANTY |
TELOS ALLIANCE LIMITED WARRANTY
Shipping Costs and Warranty Service:
If the date the customer's notice of warranty claim is received by Telos (such date the "Warranty Claim Notice Date")
is within the first 90 days following the Receipt Date, Telos will pay the costs of shipping such warranted Product to
and from the end user's location, and the cost of repair or replacement of such warranted Product.
If the Warranty Claim Notice Date occurs after the first 90 days following the Receipt Date and before the end of
the second (2nd) year, the customer will pay the freight to return the warranted Product to Telos. Telos will then,
at its sole discretion, repair or replace the warranted Product and return it to the end user at Telos' expense.
If the Warranty Claim Notice Date occurs between the end of the second (2nd) year following the Receipt Date
and the completion of the fifth (5th) year, the customer will pay the costs of shipping such warranted Product to
and from the end user's location. Telos will then, in its sole discretion, repair or replace the warranted Product at
Telos' expense. Telos also reserves the right, if it is not economically justifiable to repair the warranted Product, to
offer a replacement product of comparable performance and condition direct to the customer at a discounted price,
accepting the failed warranted Product as a trade-in.
The end user will in all cases be responsible for all duties and taxes associated with the shipment, return and
servicing of the warranted Product.
No distributor, dealer, or reseller of Telos products is authorized under any circumstances to extend, expand or
otherwise modify in any way the warranty provided by Telos, and any attempt to do so is null and void and shall not
be effective as against Telos or its Affiliates.
Out of warranty units returned to the factory for repair may be subject to a $500 evaluation fee, which fee must be
prepaid prior to shipping the unit to Telos. If no repairs are required, the $500 fee will be retained by Telos as an
evaluation charge. If repairs are required, the $500 fee will be applied to the total cost of the repair.