Related Manuals for Telos Hx6
Summary of Contents for Telos Hx6
- Page 1 TELOS Hx6 Six-line Broadcast Phone System USER’S MANUAL Manual Version 1.0.2, August 2014 part#: 1490-00089-001...
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Page 2: We Support You
Feedback We welcome feedback on any aspect of the Hx6, or this manual. In the past, many good ideas from users have made their way into software revisions or new products. Please contact us with your comments. - Page 3 Telos Systems USA Telos Systems 1241 Superior Avenue E Cleveland, OH 44114 USA +1-216-241-7225 (phone) +1-216-241-4103 (fax) +1-216-622-0247 (24/7 Technical Support) Support@Telos-Systems.com Inquiry@Telos-Systems.com Notices and Cautions This symbol, wherever it appears, alerts you to the presence of uninsulated, dangerous voltage inside the enclosure –...
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Page 4: Table Of Contents
Introduction 1.1 The Hx6 ....... 1 1.2 Features....... 1 1.3 Integrated Service Digital Networks (ISDN) . - Page 5 HX6 MANUAL | 4.2 Web User Interface ......26 4.2.1 Status ......27 4.2.2 Telco .
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Page 7: A Letter From Our Vice President | Vii
Telos innovation - ments. Please tell me how you’re creating compelling the Telos VX talkshow system. VX connects directly to content with Telos, and how we can help you do that VoIP over SIP connections and uses Livewire AoIP to even better! bring those clear caller voices right into your audio console or production workflow. -
Page 9: Introduction
Hx6 may be controlled by an attached Telos VSet6 phoneset, or by a producer’s PC with the included Broadcast Bionics Xscreen Lite call screening software. A network interface connector (RJ45 Jack) is located on the back plane for direct connection to a controller or a suitable network switch for support of multiple controllers. -
Page 10: Integrated Service Digital Networks (Isdn)
While the application of digital signal processing to the problem of separating announcer and caller audio – pioneered by Telos and used in all of our telephone interfaces – has made a dramatic improvement over analog-only hybrids, using digital phone lines for on-air calls further improves performance for several reasons: Exceptional send-to-receive isolation. - Page 11 MPEG codecs such as the Telos Zephyr and Zephyr Xstream. BRIs have a capability of one or two active 64 kbps channels. Since the Telos Hx6 is used with BRI lines, we will only consider that type here.
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Page 12: Hunt Groups
Setup message that begins each call. Normally, the Telos Hx6 uses only the voice mode, so data capability is not necessary. Often voice costs extra, whereas this is rarely true for data. Of course, you may use a line with both capabilities. -
Page 13: Installation
The majority of possible configuration will occur with a PC’s web interface. Use a direct connection between a PC and the Hx6 with the use of a cross over cable or a normal patch cable to your LAN (local area net- work). -
Page 14: Plain Old Telephone Service - Pots
Note: Unlike our older products, the Hx6 does not have the loop through provision for POTS lines. The POTS lines used with the Hx6 should be dedicated. The yellow and black leads (pins 2 and 5) of the modular connectors should be disconnected and insulated. - Page 15 ISDN circuit. Rapid flashing (about five times per second) indicates a loss of the ISDN at the lowest (physical) level. If the Hx6 can contact the central office or an active U repeater, the LED will blink slowly – about once per second. The LED will come on solid when handshaking is completed and all is OK. If these LEDs do not light continuously once you have connected your ISDN circuits, you may wish to skip ahead to Section 5.4 for help with troubleshooting the problem.
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Page 16: Integration With A Pbx
Depending upon the PBX and your prefer- ences, this can be either ISDN BRI or POTS. Consider having at least one line directly from the Telco to keep your Hx6 up and running even if the PBX or its Telco connection goes down. -
Page 17: Audio
♦ Input 1 is the audio feeding Hybrid 1 and Input 2 is audio feeding Hybrid 2. The Hx6 inputs must be fed send-to-caller audio that is free of the caller’s audio, a ‘mix-minus’. A mix-minus is a mix of all audio except the caller audio. -
Page 18: Livewire Audio
Which mode used is set in the web interface. 2.3.3 Livewire audio connections The Hx6 supports Livewire audio I/O through the network connection. To use the Livewire I/O, the Hx6 should be connected to an Axia approved network switch that supports QoS (Quality of Service) settings as well as multicast control protocols. -
Page 19: Basic Web Interface Configuration
Some basic settings need to be entered into the web interface before you can operate your Hx6. You can connect a PC directly to the Hx6's Ethernet port using a crossover cable, or connect the Hx6 and your PC to your studio LAN. -
Page 20: Isdn Interface
Is the ISDN working? Successful initialization of a line will be indicated by the idle line state on the front display of the Hx6. This state is shown with a single dot for each active line in the center row of the front display. -
Page 21: Client Configuration
2.5.1 Vset6 phone Connect the VSet6 to your network or directly to the Hx6. Note that the VSet6 is powered by Power-over- Ethernet (PoE). This requires that you have a PoE enabled switch or that you use the PoE injector which is included with the VSet6. - Page 22 ENTER soft key, or delete a character by pressing the X. With an IP value assigned to the VSet6, press the 1 key to exit setup and follow by configuring connection to the Hx6. Press and hold for 5 second the 3 key (“Engine Setup”).
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Page 23: Xscreen
“Talent” mode. If the mode shows “Producer”, press the 3 key to toggle it to “Talent”. The VSet6 has a few setup items you need to go through to connect to the Hx6 because not only is it used with the Hx6 but can also be used with other Telos products such as the VX. -
Page 24: Axia Iq Surface
Show Name: This is used for TelosVX systems and may be left blank ♦ When the show is loaded on the surface, the Axia iQ surface will log into the Hx6 as a client. 2.5.4 Axia Element Surface client For complete operational details of the Axia Element console, please refer to the appropriate documentation for the product. -
Page 25: User Operation
User Operation The telco lines with the Hx6 can be in various states. The Hx6 has a front panel OLED display which will show the status of the lines. Also, the web interface on the status page gives remote access to these same states. - Page 26 Typically calls are screened by answering without routing the caller direct to the On Air console. In the past this was done by a phone. With the Hx6, a call can be taken by a VSet or a computer running client software.
- Page 27 USER OPERATION | The Line Info Field Each phone line has a portion of the LCD display that shows status and info about that line. Line is ready for incoming or outgoing calls Line is ringing Line is assigned to local handset (with audio levels of send and receive) Line is on hold Line is in Screened Hold + indication of Next caller (>>) Line is On Air –...
- Page 28 | Section 3 Line name. Configured from the Show Setup page (Section 4.2.4) TIME: Each line will show length of time that has passed since the call has been on hold or ringing to the bottom right of the line field. Caller ID information will show under the Line name Take Action (“Hint”) is a function that comes up when the HOLD or DROP buttons are pressed and further selection is required for the system to determine which line to apply the action to.
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Page 29: Hold Button
USER OPERATION | When a line is assigned to a Hybrid and you press the right button associated with that line, the line enters into Lock state. Pressing the button again will toggle out of Lock state. When lines are active (on hold, ringing, or assigned to a hybrid), the softkeys to the right of the LCD will be assigned to Hybrid-1 and Hybrid-2. -
Page 30: Numeric Keypad
Call Screening Clients Introduction Hx6 can be used with computer-based call screening applications. Typically, these apps are used by Produc- ers or call screeners to communicate with both callers and the on-air talent. Producers and talent usually each have a copy running on a PC near them. Functions the software may provide include: Call screening and production communication ♦... -
Page 31: Detailed Configuration & Reference
Detailed Configuration & Reference 4.1 Front Panel The Hx6 includes four LED bar graph meters. The ballistic (time) characteristic of these meters changes depending on the Audio menu Input Level setting. In VU mode, they have the usual 300ms time-constant. In PPM mode, they have a10ms attack and 2.8sec release characteristic. -
Page 32: Audio Menu
| Section 4 4.1.1 Audio Menu Audio Menu Enable Livewire Studio Audio Nominal Input -9dBFS, PPM +9dBFS, PPM +4dBu,VU 0dBu, VU -10 dBV, VU Nominal Output -9dBFS, PPM +9dBFS, PPM +4dBu,VU 0dBu, VU -10 dBV, VU Meter Mode Studio 1 & 2 Phone 1 &... -
Page 33: Telco Menu
DETAILED CONFIGURATION AND REFERENCE | 4.1.2 Telco Menu Telco Menu Studio Lines Auto Hold Hold On Select None Talent Producer Both Lock to Hybrid ISDN ISDN Protocol Natl. I-1 ETS300 Euro Ins64 Natl. I-2 Auto(US) Q9341/Mu ATT Cust. DMS Cust. Clock Loss Hold Last Internal... -
Page 34: System Menu
Certain advanced options, such as entering ISDN DNs/SPIDs, and Livewire configuration, require the Web interface. You can connect a PC directly to the Hx6 with an Ethernet cross-cable. Or you can connect both the PC and the Hx6 to an Ethernet switch. -
Page 35: Status
4.2.1 Status The Status page gives you useful information about your Hx6. Take note of the version of code running on the Hx6, the VX and Audio connection counts, and the Line Interface states (handy remote access information). -
Page 36: Telco
| Section 4 4.2.2 Telco POTS Interface Settings POTS Country (Affects analog lines only.) This setting configures the analog Telco line interface for proper impedance matching and other character- istics for different countries. If your country is not listed, try using: CTR21 (European standard) or USA. Caller ID alert signal The behavior of ‘Default’... - Page 37 Yes is the default. When you are using ‘ground start’ lines, this should be set to Off. Note: The Hx6 does not support outbound dialing on ground start lines. However, setting Loop Check to No will allow incoming calls to work normally.
- Page 38 | Section 4 ISDN Protocol Selects the ISDN protocol, which must correspond to the ISDN circuits you are using. It will apply to all ISDN lines. There are a number of choices, but the most common are described below. For Europe and many other parts of the world - ETS 300.
- Page 39 DETAILED CONFIGURATION AND REFERENCE | Note After you enter (or change) your SPIDs or DNs, you must reboot the Hx6. Therefore, once you have entered SPID1, SPID2, DN1, and DN2 select the “Reboot” option on the Telco configura- tion page. Then go to the Status screen and verify Ready status for both channels.
- Page 40 Some versions of the Telos Zephyr and Zephyr Express do not require that Directory Numbers be entered. This is not true for the Telos Hx6 and other newer products. You must correctly enter these numbers for the system to work.
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Page 41: Audio
Increasing the input level past the correct value will not make the send louder due to the AGC/limiter. The ballistic (time) characteristic of Hx6 meters changes depending on the Input Level setting. When -20dBFS is selected, the meter has a VU-standard integration time. When +9dBu PPM is selected, the meter has a PPM time characteristic. - Page 42 An important feature of the Hx6’s AGC is that it is cross-coupled to other sections of the hybrid so that it can reliably distinguish between the real caller audio and residual hybrid leakage. This allows a lot of gain on...
- Page 43 Mix Minus Routing mode The Hx6 provides different options to connect to your mixing consoles. New consoles will provide separate mix-minus per fader. In some older mixing consoles these features are limited and the Hx6 helps to accom- modate to this missing features.
- Page 44 This mix-minus option means the mixing console only has to make a single mix-minus feed for the caller send audio and the Hx6 makes only one mixed caller audio output of all callers, to one fader on the console. Like the single mode, this option sends the single mix-minus feed from the console to both hybrids.
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Page 45: Setup Wizard
DETAILED CONFIGURATION AND REFERENCE | Diagnostic Test Mode Should always remain at No unless instructed to be changed by Telos support. 4.2.4 Setup Wizard Show Configuration Hold previous when select Line If a call is in progress (line selected) and another line begins to ring, selecting the second line can either end the previous call or place the previous call on hold. - Page 46 | Section 4 Line states can be shared with another Hx6. To do so, enter in the IP address of a second Hx6 and select which lines are shared. This is to be used when you splice an analog line between two Hx6 units. Both units require the opposing units IP address to be assigned in the IP field.
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Page 47: Phonebook
DETAILED CONFIGURATION AND REFERENCE | Audio Connections The lower section of the Setup Wizard page will provide a graphic of the back panel and a flow chart of the internal audio routing to reflect the above settings that are selected. 4.2.5 Phonebook The bottom of the Show setup has a new feature set that is introduced with the VX series of products. -
Page 48: Livewire Gpio
Hybrid 2 input, and last the POH input. 4.2.7 Livewire GPIO The Hx6 has two virtual GPIO ports. The logic associated with the port 1 follows the logic defined in the first table; port 2 is the second table:... -
Page 49: Livewire Qos
We suggest you leave this at factory default setting. The front display of the Hx6 will display a SYNC or MASTER on the bottom of the screen based on its state of producing clock or being synchronized to the clock source. -
Page 50: System
♦ Stdo1. The Host name will be used to identify the sources which originate from this box. IP Address: This is the IP address for this Hx6. An IP address is a series of four numbers separated by ♦ periods. This is a numeric-only field. You should enter no leading zero in each of the four numbers (if you are given 192.168.000.012 enter 192.168.0.12). -
Page 51: Ntp Server
NTP server Hx6 provides a call history with date and time to VSet phones. To create an accurate time-stamp for this history log, specify the IP address of your network’s NTP server. If left blank, the time stamp will be drawn from the Hx6’s internal clock. -
Page 52: Backup
The backup page provides the option to store the Telco, Hybrid Audio, and Show setup configuration information to a PC as well as upload a configuration file to the Hx6. Livewire settings are also in the settings backup (all but network settings and call controller settings), to allow easy “cloning” of multiple units in large installations. -
Page 53: Gpio Interfaces
DETAILED CONFIGURATION AND REFERENCE | 4.3.2 GPIO ports Two DE-9 female connectors are present on the backpanel. GPIO 1 (Bottom Jack) GPIO 2 (Top Jack) PIN# FUNCTION NOTES PIN# FUNCTION NOTES Ground Ground Common Ground Ground Common In-0 Ring Mute trigger In-4 In-1 In-5... -
Page 54: Xlr Audio Interfaces
4.3.3 XLR Audio connections The Hx6 has 3 XLR-F for inputs and 2 XLR-M for outputs. The XLR inputs are for Program-on-Hold (POH) audio, Send to Caller-1, and Send to Caller-2. The POH input is fixed as an analog input. The two Caller input XLRs can be modified to accept a digital AES/EBU signal. -
Page 55: Technical Data & Troubleshooting
There is the possibility, however, that you could repair the unit by swapping subsystems such as plug-in modules or power supplies. The Telos customer support crew is standing-by to assist with this, if you need it. 5.2 System Software & Firmware... - Page 56 | Section 5 Too many times, we fall in love with our suppositions. We are quick to overtly or subconsciously assume the problem being chased is due to lousy design, the stupid phone company, or the manager’s latest memo. Armed with a healthy skeptical attitude, the basic philosophy of troubleshooting any system is to follow these steps: Observe the behavior to find the apparent problem;...
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Page 57: Troubleshooting Isdn Problems
One of the following status words will be shown for each active ISDN channel: Deactivated No line connected, or connected to wrong jack on the Telos. OR, ETS 300 permits the Telco to put a line to sleep. Deactivated will be displayed when this occurs. Note It is normal for Euro-ISDN ETS300 lines to go to the Deactivated state when not used. -
Page 58: Call Proceeding
Cust and you cannot dial, it is likely that your line is Natl. I-1 or DMS-100. The AT&T Custom PTP protocol does not require SPIDs, so the Hx6 does not send or check them; it just assumes the line is OK in this regard, so it gives the ready indication, though the line is actually waiting for the SPIDs. - Page 59 These are among the most difficult kinds of problems to solve. Rest assured, however, that we have yet to lose one! First try disconnecting the ISDN line and waiting a full 60 seconds (leave the Hx6 on) and then reconnect the line.
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Page 60: Replaceable Modules And Hardware Servicing
An important tool for troubleshooting incompatibility/programming problems is the Hx6’s integrated ISDN analyzer. This enables you to look at the transactions between the Telco line and the Hx6, so that a judg- ment can be made as to whether the problem lies within the Hx6 or with the programming of the Telco switch. -
Page 61: Isdn Cause Phrases/Values
When there is an ISDN problem in the network, a phrase appears in the ISDN protocol log that communi- cates information about the cause of the trouble. Contact Telos Technical Support for instructions on how to access these logs should you need to do so. - Page 62 | Section 5 Cause No. 5 – Misdialed trunk prefix (National use) This cause indicates the erroneous inclusion of a trunk prefix in the called party number. Cause No. 6 – Channel unacceptable This cause indicates a called user cannot negotiate for a B-channel other than that specified in the SETUP message.
- Page 63 TECHNICAL DATA AND TROUBLE SHOOTING | Cause No. 22 - Number changed This cause is returned to a calling party when the called party number indicated by the calling party is no longer assigned, The new called party number may optionally be included in the diagnostic field. If a network does not support this cause, cause no: 1, unallocated (unassigned) number shall be used.
- Page 64 | Section 5 Cause No. 39 – Permanent frame mode connection is out-of-service [Q.850 only] This cause indicates a calls has been preempted due to the circuit being reserved for reuse. Cause No. 40 – Permanent frame mode connection is operational [Q.850 only] This cause indicates a calls has been preempted due to the circuit being reserved for reuse.
- Page 65 TECHNICAL DATA AND TROUBLE SHOOTING | Cause No. 55 – Incoming calls barred within CUG at destination This cause indicates that incoming calls are not permitted to members if this Closed User Group Cause No. 57 – Bearer capability (Data/voice) not authorized. This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use it.
- Page 66 | Section 5 Cause No. 85 – No call suspended This cause indicates that no call is suspended. Cause No. 86 – Requested call identity cleared This cause indicates that the call having the requested called entity has cleared. Cause No. 87 – Destination not a member of CUG This cause indicates that the address of an outgoing call attempt is not a member of the Closed User Group.
- Page 67 TECHNICAL DATA AND TROUBLE SHOOTING | Cause No. 101 – Message not compatible with call state/Protocol error threshold This cause is returned when the equipment sending this cause has received a message that procedures indicate is not a permissible message to receive at this time. This cause indicates that the switch sending this cause is clearing the call because a threshold has been exceeded for multiple protocol errors during an active call.
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Page 68: Livewire Audio Troubleshooting
A non valid stream is a network stream that doesn’t currently exist or is not accessible to the Hx6. If the caller is not receiving audio or not receiving POH (Program on Hold), the first... - Page 69 TECHNICAL DATA AND TROUBLE SHOOTING | So is the backfeed assigned as the hybrid input and has the backfeed been assigned as a network source in the Axia iQ core? Is something other than the backfeed assigned as in input? Is that available on the network? Try a different network source by selecting the browse button and selecting a source from the network that you are familiar with.
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Page 71: Specifications
♦ Smart AGC/platform leveler ♦ Noise gate ♦ Telos’ DDEQ (Digital Dynamic Equalization) 3-band adaptive spectral control processor ♦ Audio Performance Frequency Response +/-0.5dB, 20Hz to 20kHz (swept sine procedure, measured from analog input ♦ to output with unit in loopback mode) THD+N: Analog to analog, studio loop mode, 1Khz 18dBu test level: <0.006%... - Page 72 | Section 6 Inputs & Outputs Analog Inputs 2x send analog inputs ♦ 1x Program-on-Hold analog inputs ♦ XLR female, pin 2 high. Active balanced, with RF protection. ♦ Input level Adjustable, -10dBV to +8dBu nominal level. ♦ Analog clip point +24dBu ♦...
- Page 73 SPECIFICATIONS | ISDN Telephone Line Connectivity Protocol Compatibility: National ISDN-1 and 2 ♦ DMS-100 Custom Functional ♦ AT&T 5ESS Custom Point-to-Point ♦ Euro-ISDN conforming to the NET 3/ETS300 protocol ♦ Interface (one of the following): USA & Canada Integrated NT1 for direct connection to ISDN line via the 2-wire ♦...
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Page 75: Warranty
(such date of receipt the “Receipt Date”). Software-only items are warranted to be free from defects in material and workmanship for a period of 90 days from the Receipt Date. Telos will repair or replace (in its discretion) defective Products returned to Telos within the warranty period, subject to the provisions and limitations set forth herein. - Page 76 Telos. If no repairs are required, the $500 fee will be retained by Telos as an evaluation charge. If repairs are required, the $500 fee will be applied to the total cost of the...
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