Troubleshooting - Telos VSet12 User Manual

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Troubleshooting...

It happens to everyone. Sometimes equipment just won't behave. In some cases, the equipment might need to be sent
in for repair. In other cases, something else is amiss and is disguising itself as a malfunction. Here is a list of things to
consider before contacting Technical Support.
Problem:
VSet is not responding.
Screen is dark and blank.
VSet is not responding.
Screen is on (white) and blank
I can't change the VSet IP, network or Engine
configurations. The information is greyed out
and is inaccessible.
The VSet is on the network but won't talk to the
Hybrid / VXEngine.
Some Lines are Blocked and Block All is not
active.
I can take and make calls from the Handset, but I
can't put calls on the air.
I dialed a number and nothing happened.
Calls are being initiated before I can finish
dialing all the digits.
When I pick up the handset to take a call that is
on hold, a ringing line is picked up instead.
Calls are dropping instead of locking.
Remedy:
Check that the VSet is connected to a network switch with PoE or that the
PoE injector is connected properly.
Power cycle the VSet and wait several minutes. If no change, then the
firmware is corrupt or the unit is bricked.
Contact Technical Support for repair.
Go back to the Main Menu and hold down the button for "Setup" or
"VXEngine Setup" for 5 seconds and release.
Check the condition of the hybrid/engine and confirm that both the VSet
and the Talkshow system are on the same subnet.
Also, make sure that the Engine / Hybrid IP is correct within the VSet
"VXEngine Setup"
Block All is active in another studio. Find a VSet on the network that is
in Block All (small 'B' in the upper left corner of the home screen) and
deactivate Block All.
The VSet is in Producer Mode. Switch the VSet to Talent Mode.
If you are using the VXEngine, calls are handled with ENBLOC Dialing. Press
the GO button after the last digit is dialed.
--OR--
Set the Auto Dial Timeout in the Preferences Menu to a reasonable time.
Set the Auto Dial Timeout in the Preferences Menu to a longer duration.
Ringing line preference is enabled.
Go to Menu / Preferences / Ringing Line Preference and disable it.
Lockless Mode is enabled.
Menu / Preferenes / Lockless Mode
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