Er4; Er6; Troubleshoot Problems - Abbott FreeStyle Navigator User Manual

Respond to Blood Glucose Mode error codes.
(Note: There is no Error Er5)

Er4

Possible Causes
• Problem with test strip.
• Meter malfunction.
What You Should Do
1. C onduct a control solution test using a new test strip. If the results of the control solution test are
within the range printed on the side of your test strip vial, retest using blood and a new test strip.
2. I f the retest using control solution does not work, or if the error persists, call Customer Care.

Er6

Possible Causes
• Blood sample was applied while code number was being changed.
What You Should Do
1. R etest using a new test strip.
2. If the error persists, call Customer Care.
Note: DO NOT touch the RIGHT Option button while applying blood or control solution to the
test strip.

Troubleshoot problems

The problems you can troubleshoot in this Section are listed below and are arranged in the order
of appearance.
Receiver
• Th e receiver will not turn on.
• Th e blood glucose test won't start after you apply a sample.
• U nexpected characters on the receiver display screen, unusual or unexpected receiver screen appearance.
• There is no glucose value on the screen.
Sensor Insertion
• There is skin irritation at the sensor insertion site.
• The sensor support mount is not sticking to your skin.
• Discomfort when inserting the sensor.
• The system does not recognise a new sensor after attaching the transmitter to the sensor support mount.
Note: Also see Appendix A on Site Maintenance.
Receiver and Transmitter
Connection
• You are not sure whether your receiver and transmitter are connected.
Calibration
• The system does not prompt you to do a BG test for calibration.
Respond to Alarms, Errors and Problems
(cont.)
Section 11 87
OVER