Inepro pospro User Manual page 90

Solving challenges
Symptom(s): The logo has been changed, but it does not show on the receipt?
Prognosis: It's the first receipt after changing the logo, the printer has already printed the
(previous) logo on the first part of the receipt (to save time). The first time after the logo is
changed, and PosPRO is restarted, the logo is not printed on the receipt.
Scope: Each device with a new logo configured
Resolution: Reprint the receipt, the logo should be on there now.
Prognosis: The logo is bigger than 4 K(kilobyte) and / or is not saved as a monochrome
image.
Scope: Each device with a new logo configured
Resolution: Our system supports only images that are smaller than 4 K and are saved as a
monochrome image.
Symptom(s): The header- and footer text have been edited, but only the footer text is
changed on the receipt?
Prognosis: This is the first receipt after the header text has been changed, the header text
has already been printed on the first part of the receipt.
Scope: Each device with a new header text
Resolution: Reprint the receipt, the header text should be on there now.
Symptom(s): The power is on, but the screen remain black?
Prognosis: The PosPRO is off
Scope: All devices.
Resolution: Check the power LED, if it is not on, press the power switch.
Prognosis: A hardware defect prevents the terminal from working correctly
Scope: All devices.
Resolution: Contact your dealer to switch or repair the terminal.
Symptom(s): A different problems prevents me from working with the PosPRO.
Prognosis: This problem probably cannot be resolved on site.
Scope: All devices.
Resolution: Contact your dealer for support
84 - PosPRO
Solving challenges