Self Service Password Reset - Kanguru defender User Manual

2.4.4.1 Self Service Password reset

Self Service Password Reset (SSPR) functionality will allow you to reset your Defender's password
without needing to wipe the data stored in the secure partition. The SSPR feature is a subscription based
service and requires a license key. If you do not have a license key, please contact Kanguru to purchase
one.
If you decide to enable the SSPR service:
1. Select the enable Service option and then click on the apply button.
Note: This section is not available if you have already enabled SSPR during the setup wizard (see
section 2.2.7 Enabling Self Service Password Reset on page
2. Next you'll need to designate an email address that you can have a password reset link sent to, in
case you forget your login password. Enter your email in the corresponding fields.
3. Enter your SSPR license key in the 'Enter License Key' field and then click on the Send button. Your
SSPR license key should have been emailed to you when you purchased your SSPR subscription.
Contact Kanguru if you did not receive your SSPR license.
4. An email containing your activation code will be sent to the email address you entered above. Enter
the activation code into the 'Enter Activation Code' field and then click on the activate button.
Note: The activation code field is case sensitive. You must enter your activation code exactly as it
appears in the email that you received from Kanguru.
5. Click on the oK button to close the window. SSPR is now enabled.
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The KDM Taskbar Menu