Trouble Shooting Guide - Marmitek DP150 User Manual

TROUBLE SHOOTING GUIDE

Problem
Handset and Door
Unit cannot
communicate
Communication
distance becomes
shorter
Out-of-range alert
always on
Self battery low icon
always on
Door latch cannot be
remotely opened by
handset
Cannot perform
intercom between
Handsets
New Door Unit (back
gate) cannot
communicate with
indoor unit
DoorPhone 150
Possible Causes
Handset and Door
Unit has different ID
code
Battery has run down
Many steel structures
between Handset and
Door Unit
Battery has run down
No power supply to
Door Unit
Battery pack is
damaged and cannot
be recharged.
Door lock opening
button is
deactivated
No DC supply to Door
Unit
Wrong connection at
terminal block
The unit is not
properly paired
Battery has run down
The new unit is not
properly paired to
existing units
Solution
Perform pairing
process
Replace new battery
in Door Unit
Recharge battery in
Handset using
charger stand.
Relocate the position
of Handset
Replace new battery
in Door Unit
Recharge battery in
Handset using
charger stand.
Replace new battery
or check DC supply to
Door Unit.
Replace new battery
pack.
Activate door lock
opening button
Check if DC supply is
available
Make proper
connection
Perform pairing
process
Recharge battery
using charger stand
Perform pairing
process
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