Thor Motor Coach 2011 Avanti Owner's Manual page 10

Chapter 1 - Warranty
surfaces, trim, upholstery and other appearance items may occur at the factory during manufacture, during delivery of
the motorhome to the selling dealer or on the selling dealer's lot. Normally, any such defect or damage is detected and
corrected at the factory or by the selling dealer during the inspection process performed by the Warrantor and the selling
dealer. If, however, you discover any such defect or damage when you take delivery of the motorhome, you must notify
your dealer or Warrantor within ten days of the date of purchase to have repairs performed to the defect at no cost to you
as provided by this Limited Warranty. If two unsuccessful repair attempts have been made to correct any covered defect
that you believe substantially impairs the value, use or safety of your motorhome, or repairs to any covered defect(s), which
you believe substantially impairs the value, use or safety of your motorhome, have taken 20 or more days to complete, you
must, to the extent permitted by law, notify Warrantor directly in writing of the failure to successfully repair the defect(s) so
that Warrantor can become directly involved in exercising a final repair attempt for the purpose of performing a successful
repair to the identified defect(s).
Minor adjustments, such as adjustments to the interior or exterior doors, drawers, latches by way of example and not by
limitation will be performed by your selling dealer during the first ninety (90) days of warranty coverage. Thereafter, such
adjustments are the owner's exclusive responsibility as normal maintenance.
HOW TO GET SERVICE:
The "Acknowledgement of Receipt of Warranty/Product Information" form must be returned to Warrantor promptly upon
purchase to assure proper part replacement and repair of your motorhome. Failure to return the "Acknowledgement
of Receipt of Warranty/Product Information" form will not affect your rights under the Limited Warranty so long as you
can furnish proof of purchase. For warranty service simply contact one of Warrantor's authorized service centers for an
appointment, then deliver your motorhome (at your expense) to the service center.
If you need assistance in locating an authorized warranty service facility, contact Warrantor's Customer Service Department
(1-877-855-2867). The mailing address is:
P.O. Box 1486
Elkhart, Indiana 46515-1486
WHAT THE WARRANTY DOES NOT COVER:
This Limited Warranty does not cover: any motorhome sold or registered outside of the United States or Canada; items
which are added or changed after the motorhome leaves Warrantor's possession; items that are working as designed
but with which you are unhappy with because of the design; normal wear and usage, such as fading or discoloration of
fabrics, or the effects of moisture inside the motorhome; defacing, scratching, dents and chips on any surface or fabric of
the motorhome, not caused by Warrantor; owner maintenance, including by way of example replacement of wiper blades,
bulbs, filters, wheel alignments and resealing exterior sealant areas (see Care and Maintenance Section of Owner's Manual);
the automotive chassis and power train, including, by way of example the engine, drive-train, steering, ride and handling,
braking, wheel balance, muffler, tire wear or failure, tubes, batteries and gauges; appliances and components covered
by their own manufacturer's warranty including, by way of example the microwave, refrigerator, ice maker, stove, oven,
generator, roof air conditioners, hydraulic jacks, VCR, television(s), water heater, furnace, stereo, radio, compact disc player,
washer, dryer, inverter and cellular phone; or flaking, peeling and chips or other defects or damage in or to the exterior or
finish caused by rocks or other road hazards, the environment including chemical off-gassing, airborne pollutants, salt, tree
sap and hail causing any damage including but not limited to corrosion. Component part and appliance manufacturers issue
limited warranties covering those portions of the motorhome not covered by the Limited Warranty issued by Warrantor. To
learn more on what specific component parts and appliances are excluded from the Limited Warranty issued by Warrantor
please contact your selling dealership or Warrantor directly or review the warranty packet inside the Motorhome.
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