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Customer
Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 361
Offices . . . . . . . . . . . . . . . . . . . . . . 363
Telephone (TTY) Users . . . . . 364
Online Owner Center . . . . . . . . . 364
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 365
Program . . . . . . . . . . . . . . . . . . . . 365
Appointments . . . . . . . . . . . . . . . 367
Program . . . . . . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 370
Statement . . . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 372
General Motors . . . . . . . . . . . . . 372
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 372
Event Data Recorders . . . . . . . . 373
®
. . . . . . . . . . . . . . . . . . . . . . 373
Infotainment System . . . . . . . . . . 374
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
361
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