Warranty Examples In The Real-World - Rinnai HJ Cooper Owner's Manual

Warranty examples in the real-world

We understand warranty information can be confusing. To help clarify what this means in the real-
world we have developed some single residential application scenarios to clarify what would fall within
warranty and what wouldn't.
Scenario
Faulty thermostat
Faulty element
Cylinder leaks as a result of
a faulty inner cylinder and
causes damage to carpets
and flooring
Inner cylinder fails
Outer cylinder showing signs
of corrosion
Consequential losses
1
All cylinders are required to be installed with a drip tray, this is a mandatory requirement of the
installation. If damage is caused by a leaking cylinder that has not been installed with a drip tray the
owner can seek compensation through the installer or consider claiming on insurance.
Pro rata warranty explanation and scenarios
Years 11-20 of the HJ Cooper by Rinnai Mains Pressure Stainless Steel cylinders are covered by a pro
rata warranty where the replacement cost is reduced according to the age of the cylinder. This is
calculated using the following formula.
Original purchase price x remaining warranty in years ÷ total warranty period of the cylinder.
Scenario example 1
A warranty claim is approved where an inner cylinder fault is identified. The cylinder is 11 years old.
Original purchase price was $1000. The cylinder needs replacing at a cost of $1200. The owner in this
example would need to pay $750 for the replacement cylinder plus labour and installation costs.
$1000
(orig. purchase price)
$1200
(replacement cost of cylinder)
Scenario example 2
A warranty claim is approved where an inner cylinder fault is identified. The cylinder is 18 years old.
Original purchase price was $1000. The tank needs replacing at a cost of $1200. The owner in this
example would need to pay $1100 for the replacement cylinder plus labour and installation costs.
$1000
(orig. purchase price)
$1200
(replacement cost of cylinder)
* Does not include labour or installation costs
18 | Mains pressure indoor stainless steel cylinders: Owner and installer guide: 20132-D 04-15
Age of part/ Within warranty
cylinder
10 months Yes
3 years No
11 months Yes
7 years Yes
3 years No
x 9
(remaining warranty in years)
- $450 = $750
(owner to pay*)
x 2
(remaining warranty in years)
- $100 = $1100
(owner to pay*)
All costs covered by Rinnai.
All costs covered by the owner.
Cost of cylinder replacement covered by
Rinnai. Consequential loss, damage to
carpets and flooring, is not
Cost of cylinder replacement covered by
Rinnai. The cost of removal of the cylinder,
re-installation, and labour costs are the
responsibility of the owner.
Only the inner cylinder is covered by
warranty
÷ 20
(total warranty period of cylinder)
÷ 20
(total warranty period of cylinder)
.
1
= $450
= $100