Part 6 : Troubleshooting - IBM 56K Modem Installation Manual

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Part 6 : Troubleshooting

Read this section first before calling IBM!

Problem

Windows 95/98 Plug and Play (PNP) does not detect your modem.

You have installed the modem and Windows has restarted, but you

see only your normal desktop. You do not see any screens indicating

new hardware has been detected.

Possible Solution

Modem may not be physically plugged in. Shut down computer Re-

seat modem solidly and turn computer back on.

Possible Solution

Have up just upgraded from Windows 3.1x or have you just reinstalled

Windows 95?

Some users have experienced problems with getting the 56K Internet

Modem recognized after reinstalling Windows 95 with the 56K modem

physically in the system. When Windows 95 searches for installed

devices, after a new install it skips the 56K modem. The correct thing

to do is to make sure the modem is removed prior to installing

Windows 95. However, if the modem was left in the during the

Windows 95 installation, you should first try unistalling the modem and

rebooting the system. Follow the instructions starting on page 3-9 to

uninstall the modem. Then when the modem is added back to the

system, Windows 95 will detect the modem correctly. If that does not

work, the only solution is to remove the modem and reinstall Windows

95 again with the modem physically removed from the system. Then

add the modem back and let Windows 95 detect it.

There is a situation where the modem may not be detected. If the

modem install process did not complete, or an uninstall was done

without using the modem uninstall process, the modem will not be

detected when the system is restarted. The solution for this situation is

to remove all references to the modem from Windows 95. Follow

Windows 95 instructions for removing modem devices from one to

three areas, under the modem Icon in the control panel, device

manager and or the Windows 95 registry.

Possible Solution

The Plug and Play installation was not successful. Try the following:

56K Modem Internet Kit

6-1

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