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IBM 56K Modem Installation Manual

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56K Modem
Internet Kit
Modem Installation Guide
OPTIONS
by IBM

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  Summary of Contents for IBM 56K Modem

  • Page 1 56K Modem Internet Kit Modem Installation Guide OPTIONS by IBM...
  • Page 3 IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country.
  • Page 4: Table Of Contents

    Cómo Instalar el Módem ..............3-21 Cómo Instalar los Drivers en Windows 3.1/3.11........ 3-22 Cómo Instalar los Drivers para windows 95/98......... 3-22 Part 4 : Testing Your Modem .............4-1 Part 5 : Typical Applications ..............5-1 Internet Access ..................5-1 56K Modem Internet Kit...
  • Page 5 Help and Service Information ..........7-1 Step 1: Try to solve the problem............7-1 Step 2: Preparing for the Call............. 7-1 Step 3: Placing the Call to IBM ............7-2 Part 8 : Product Warranty ..............8-1 Part 9 : Notices..................
  • Page 6: Part 1 : Safety

    Part 1 : Safety This modem card is for use only in Personal Computers that have installation instructions detailing user installation of adapter cards. 56K Modem Internet Kit...
  • Page 7 Safety Information 56K Modem Internet Kit...
  • Page 8 Safety Information 56K Modem Internet Kit...
  • Page 9 56K Modem Internet Kit...
  • Page 10 Cuando sea posible, utilice una mano para conectar o desconectar los cables de señal para impedir que se produzcan posible descargas eléctricas al tocar dos superficies con potencial eléctrico distinto. 56K Modem Internet Kit...
  • Page 11 • Do not use the telephone to report a gas leak in the vicinity of the leak. Thank you for purchasing an IBM 56K Modem Internet Kit. Note: Do NOT connect your modem to a digital PBX (switchboard) system, because you may damage the modem.
  • Page 12: Part 2 : Introduction

    As you examine these items, look for any physical damage. Retain the shipping container in the event that you need to ship your IBM 56K Modem Internet Kit. Important: Be sure to retain your proof of purchase because it might be required to receive warranty service.
  • Page 13: About V.90 56Kbps Connections

    In February 1998, the International Telecommunications Union (ITU) released V.90 as a draft standard, with approval expected in Fall 1998. The IBM 56K Modem supports both the x2 protocol and the draft V.90 standard. 56K modems take advantage of the fact that Internet Service Providers (ISPs) and corporate networks typically connect digitally to the public telephone system, enabling higher download speeds.
  • Page 14: Part 3 : Installation

    Plug one end of the phone cable that came with the modem into the TELCO jack at the rear of the modem. Plug the other end of the cable into the wall jack. 8. This completes the modem hardware installation. 56K Modem Internet Kit...
  • Page 15: Installing Drivers For Windows 3.1/3.11

    1. Insert the installation diskette. 2. Select the File pulldown menu located at the top of the Program Manager. 3. Select Run… 4. Type a:\install (if a: is your 3.5” diskette drive). Click OK 56K Modem Internet Kit...
  • Page 16 Click YES to create a new directory if needed. 6. One of the prompts will ask you to select an available COM port. Select one that is free (Available COM port will be highlighted) and press OK. 56K Modem Internet Kit...
  • Page 17 Windows 95/98. Windows 3.1 drivers are not compatible with Windows 95/98. Do not attempt to install these drivers in place of the Windows 95/98 drivers. Refer to uninstall instructions that are provided on page 3-8. 56K Modem Internet Kit...
  • Page 18: Installing Drivers For Windows 95

    Troubleshooting section. 2. Select the Driver from disk provided by hardware manufacturer if prompted and direct the Copy files from: box to the location of the drivers (A: if the installation diskette is in your A-drive ). 56K Modem Internet Kit...
  • Page 19 If installing drivers from another directory or drive source, use the Browse button to select the source. Click OK. 4. The next screen will confirm that you are installing initialization software for the ISA Modem for Windows. Click OK. 56K Modem Internet Kit...
  • Page 20 This message does not apply to Windows 95 upgrades to Windows 98. The modem drivers will be carried over to Windows 98. Windows 95 retail version which also shipped on earlier IBM PCs installs differently: 1. After you power up your computer, a window will appear that says “New Hardware Found”.
  • Page 21: Installing Drivers For Windows 98

    1. Once the modem has been physically installed in the system, Windows 98 should come up with the Add New Hardware Wizard screen. Otherwise refer to the Troubleshooting section. Click the Next> button to continue. 56K Modem Internet Kit...
  • Page 22 2. You will be asked how you want the Wizard to search for the drivers. Leave the default choice unchanged, Search for best driver for your device. Insert the modem drivers diskette in the floppy drive slot and click the Next> button. 56K Modem Internet Kit...
  • Page 23 3. You will be asked where you want the Wizard to search for the drivers. Leave the default choice unchanged, Floppy disk drives, and Specify a location (where A: is the floppy drive in your system), and click the Next> button. 3-10 56K Modem Internet Kit...
  • Page 24 Wizard screen will appear. Click Next>. If the driver is not found, make sure that the correct diskette is in the floppy drive, and click the Back button and retry. If this does not work, refer to the Troubleshooting section. 56K Modem Internet Kit 3-11...
  • Page 25 The screens and steps will be the same. You may also be asked restart your computer at the completion of installation. This is not necessary but if prompted, you should go ahead and select Yes to restart the computer. 3-12 56K Modem Internet Kit...
  • Page 26: Uninstalling Drivers For Windows 3.1/3.11

    The following steps should be performed in order to uninstall the driver software for the modem: 1. Select the ISA Modem for Windows 56K DSVD Program Group. 2. Select Uninstaller icon and follow prompts. Select Yes to remove the modem drivers from your system. 56K Modem Internet Kit 3-13...
  • Page 27: Uninstalling Drivers For Windows 95/98

    The following steps should be performed to uninstall the driver software for the modem: 1. Click on Start button located at the bottom left corner of the Tool Bar, scroll to settings, select control panel. 3-14 56K Modem Internet Kit...
  • Page 28 2. Click on the Modems icon. 56K Modem Internet Kit 3-15...
  • Page 29 3. Highlight ISA Modem for Windows 56K DSVD. Click on Properties. 3-16 56K Modem Internet Kit...
  • Page 30 4. Select the Port Settings tab, then click on the Uninstall button. 56K Modem Internet Kit 3-17...
  • Page 31 Click on OK to finish. It is recommended that you power down your computer and physically remove the modem after the uninstall has completed. You will not be prompted to restart your computer after uninstall is finished. 3-18 56K Modem Internet Kit...
  • Page 32: Installation Du Modem

    7. Si un téléphone est présentement branché à la prise murale, débranchez- le. Branchez une des extrémités du câble téléphonique fourni dans la prise TELCO à l’arrière du modem. Branchez l’autre extrémité du câble dans la prise murale. 8. L’installation de l’équipement est maintenant terminée. 56K Modem Internet Kit 3-19...
  • Page 33: Installation Du Pilote Sous Windows 3.1/3.11

    Entretien et Garantie Pour obtenir une assistance technique ou pour connaître les heures d’assistance ainsi que les conditions et la période de la garantie, reportez-vous aux documents qui sont inclus ou contactez votre revendeur IBM ou le représentant en marketing IBM. 3-20...
  • Page 34: Cómo Instalar El Módem

    TELCO en la parte posterior del módem. Enchufe el otro extremo del cable en el punto de conexión de la pared. 8. Así queda concluida la instalación del hardware. 56K Modem Internet Kit 3-21...
  • Page 35: Cómo Instalar Los Drivers En Windows 3.1/3.11

    Servicio Post-Venta y Garantía Para el servicio técnico, horas de servicio y términos y condiciones de la garantía, consulte la información adjunta, o bien póngase en contacto con su suministrador IBM o el representante de marketing IBM. 3-22 56K Modem Internet Kit...
  • Page 36: Part 4 : Testing Your Modem

    9. You can type any character on your keyboard and see them displayed on your screen. 10. Type ATZ and press enter to stop the test, you should see OK displayed on your screen. 11. Type AT&F and press enter, you should see an OK response on your screen. 56K Modem Internet Kit...
  • Page 37 Windows 95/98 1. Click on the Start button located at the bottom left corner of the Tool Bar, scroll to settings, select Control Panel. 56K Modem Internet Kit...
  • Page 38 2. Click on the Modem icon. 56K Modem Internet Kit...
  • Page 39 3. Highlight the ISA Modem for Windows 56K DSVD modem heading. Click on the Diagnostics tab. 56K Modem Internet Kit...
  • Page 40 4. Highlight COM port labeled ISA Modem for Windows 56K DSVD. Click on More Info. 56K Modem Internet Kit...
  • Page 41 If your modem isn’t functioning properly a warning prompt will be given explaining what type of problem occurred. Refer to the troubleshooting portion of this manual for further assistance. 56K Modem Internet Kit...
  • Page 42: Part 5 : Typical Applications

    Internet. The ISP will provide you with an e- mail address and with local phone numbers for your modem to call. This kit includes an offer for 60-days free use of IBM’s Internet Service, IBM Internet Connection. Just load the IBM Internet Connection software from the CD-ROM disk and follow the steps for setting up a new account.
  • Page 43: Faxing

    The modem and software sends “softcopy” versions of documents such as files. If you have physical items (paper) you need to fax, they must be scanned into the computer (a scanner is not included in this kit). 56K Modem Internet Kit...
  • Page 44: Part 6 : Troubleshooting

    Modem recognized after reinstalling Windows 95 with the 56K modem physically in the system. When Windows 95 searches for installed devices, after a new install it skips the 56K modem. The correct thing to do is to make sure the modem is removed prior to installing Windows 95.
  • Page 45 13. Click OK when Windows asks if you wish to remove the device. 14. Restart the computer. • If you see screens indicating that new hardware has been detected by Windows, follow the instructions to install the modem as described in the earlier sections of this manual. 56K Modem Internet Kit...
  • Page 46 You can determine which IRQ settings are free on your system by looking for numbers that are not listed in the Setting column. One of the following IRQs needs to be free: 3, 4, 5, or 7. 56K Modem Internet Kit...
  • Page 47 Possible Solution You may have a poor line connection. Place the call again. Calls are routed differently each time. 56K Modem Internet Kit...
  • Page 48 For some areas, this is *70. Problem Your 56K modem cannot achieve a 56K connection Possible Solution This modem is capable of 56Kbps downloads. However, due to FCC rules which restrict power output of the service providers’...
  • Page 49 Internet provider host site compatible with the V.90 standard technology are necessary for these high-speed downloads. Refer to Chapter 2 of the users manual for more detailed information about 56K modem technology. Call your ISP to verify they support V.90 or X2 protocols. Possible Solution You may have devices between the modem and the phone jack.
  • Page 50: Additional Information About Irq And Com Port Conflicts

    Serial Interface/Expansion Cards: Sound cards, network cards, SCSI/IDE, and other serial interface cards use COM Ports and IRQs. You may have installed such a card in your computer's 56K Modem Internet Kit...
  • Page 51 MSD, as explained above). The typical assignment for the first eleven IRQs are listed below: Assignment System Timer Keyboard Cascade input (mandatory function) COM2 COM1 Parallel Port 2 (LPT2) Disk Controller (All internal floppy drives) Parallel Port 1 (LPT1) Real-time clock interrupt 56K Modem Internet Kit...
  • Page 52: At Commands

    AT Commands The full list of AT commands is provided in the readme file located on the 56K Modem installation diskette. AT commands can be issued to the modem in a terminal mode from programs such as Hyperterminal in Windows 95/98 or Terminal in Windows 3.1.
  • Page 54: Part 7 : Help And Service Information

    Refer to the readme file that is included with you software drivers diskette. This file contains additional information that is not in the modem installation guide. You can also visit the IBM website for the latest information: http://www.pc.ibm.com/options/modems/56kmodem.html The modem was completely tested for proper operation at the factory before packaging for shipment.
  • Page 55: Step 3: Placing The Call To Ibm

    For the support telephone and support hours by country, refer to the following table or to an optional enclosed technical support insert. If the number is not provided in the table or insert, contact your IBM reseller or IBM marketing representative.
  • Page 56: Part 8 : Product Warranty

    The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 57 Machine. For IBM or your reseller to provide warranty service for a feature, conversion, or upgrade, IBM or your reseller may require that the Machine on which it is installed be 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade.
  • Page 58 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 59 Extent of Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. The warranties may be voided by misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal or alteration of Machine or parts identification labels, or failure caused by a product for which IBM is not responsible.
  • Page 60 Circumstances may arise where, because of a default on IBM's part or other liability you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable only for: 1.
  • Page 62: Part 9 : Notices

    • Consult an IBM authorized dealer or service representative for help. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
  • Page 63: Telecommunication Notices

    If you experience trouble with this product, contact your Authorized Reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
  • Page 64 The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100. 56K Modem Internet Kit...
  • Page 65 L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100. 56K Modem Internet Kit...
  • Page 66: Notices

    500 Columbus Avenue Thornwood, NY 10594 U.S.A. Trademarks The following terms used in this publication, are trademarks of the IBM Corporation in the United States or other countries: Windows 3.1, Windows98 and Windows95 are trademarks or registered trademarks of Microsoft Corporation.
  • Page 68 Part Number: 20L0421 Printed in U.S.A.