HP ProBook 11 G1 Education Edition Maintenance And Service Manual
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HP ProBook 11 G1 Education Edition Maintenance And Service Manual

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  • Page 1 HP ProBook 11 G1 Education Edition Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Display ................................... 4 Buttons and speakers ............................5 Keys ..................................6 Lights ..................................7 TouchPad ................................8 Front ..................................8 Left side ................................. 9 Right side ................................10 Bottom .................................
  • Page 6 Fan/heat sink assembly ........................58 RTC battery ............................60 Speakers ............................61 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ........63 Using Computer Setup ............................63 Starting Computer Setup ........................63 Navigating and selecting in Computer Setup ................... 63 Restoring factory settings in Computer Setup .................
  • Page 7 Entering MultiBoot Express preferences ............... 74 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................ 75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........76 9 Specifications ............................. 77 10 Backup and recovery – Windows 8 ....................... 78 Backing up your information ..........................
  • Page 8 Using HP Sure Start (select models only) ......................90 13 Power cord set requirements ........................91 Requirements for all countries ........................... 91 Requirements for specific countries and regions ....................91 14 Recycling ..............................93 Index ................................94 viii...

  • Page 9: Product Description

    Support for M.2 2280 SATA-3 solid-state drives in 180-GB, multilevel cell (MLC) and 128-GB, triple-level cell (TLC) formats Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (fixed, no tilt, with activity LED) Single digital microphone with appropriate echo-cancellation and noise-suppression software...
  • Page 10 Support for PS/2 interface Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapters Security Security cable lock Trusted platform module (TPM) 1.2...
  • Page 11 Category Description ● Operating system (continued) Windows 7 Professional 64-bit (not available on computer models equipped with a TouchScreen display assembly) ● FreeDOS 2.0 (available only in the United States and Latin American countries and regions) Restore media: Windows 8.1 (available with any Windows 8.1 operating system, required with any Windows 8.1 Professional Downgrade operating system) and Windows 7 (available with any Windows 8 or Windows 7 Professional Downgrade operating system) OSDVD:...

  • Page 12: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 13: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 14: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 15: Lights

    Off: Computer sound is on. ● Wireless light Amber: Wireless is off. ● Off: Wireless is on. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Lights...

  • Page 16: Touchpad

    Functions like the right button on an external mouse. Front Item Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 External component identification...

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Right Side

    Right side Item Component Description USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 19: Bottom

    Bottom Item Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 20: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number, and...

  • Page 21: Computer Major Components

    Computer major components Item Component Spare part number Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen display assembly is spared as a whole unit replacement spare part kit (see below). For more non-TouchScreen display assembly spare part information, see Display assembly components on page Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen;...
  • Page 22 Item Component Spare part number NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable. The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 809856-001. For use in Belgium 809848-A41 For use in Bulgaria...
  • Page 23 Item Component Spare part number Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 809874-601 cache, dual core, 15 W) and the Windows 8 Professional operating system Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 809874-501 cache, dual core, 15 W) and the Windows 8 Standard operating system Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3...
  • Page 24 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756763-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005 (17) HP hs3110 HSPA+ Mobile Broadband Module 793516-005 (18) Power connector cable (included in the Cable Kit, spare part number 809856-001) (19) Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip)

  • Page 25: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel 809855-001 Webcam/microphone module (includes double-sided adhesive) 809875-001 Display LED board (includes double-sided adhesive) 809863-001 NOTE: The display LED board spare part kit does not include the display LED board cable. The display LED board cable is included in the Cable Kit, spare part number 809856-001.

  • Page 26: Miscellaneous Parts

    WWAN antenna cables and transceivers Display back cover 809853-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 Cable Kit, includes: 809856-001 ●...

  • Page 27: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Torx8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 28: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 29: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 30: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 32: Removal And Replacement Procedures For Customer Self-Repair Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 33 Remove the battery: Close the computer. Turn the computer upside down with the front toward you. Remove the two screw covers (1) that conceal the battery retention screws. The battery screw covers are included in the Rubber Kit, spare part number 809868-001. Loosen the two Phillips PM2.0×5.6 captive screws (2) that secure the battery to the computer.

  • Page 34: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 35 Remove the eight Torx8 T8M2.0×5.6 screws (4) that secure the bottom cover to the computer. Remove the two Phillips PM2.0×3.7 broad head screws (5) that secure the bottom cover to the computer in the battery bay. Use a case utility tool (1) or a similar thin, plastic tool to separate the bottom cover from the base enclosure.

  • Page 36: Hard Drive

    Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001. Description Spare part number 500-GB, 5400-rpm, SATA, 7.0-mm...
  • Page 37 Remove the hard drive (3). If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that secure the hard drive bracket to the hard drive. Lift the bracket straight up (2) and remove the bracket from the hard drive. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.

  • Page 38: Solid-State Drive

    Solid-state drive NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001. Description Spare part number 500-GB, 5400-rpm, SATA, 7.0-mm 778186-005 320-GB, 5400-rpm, SATA, 7.0-mm 645088-001...
  • Page 39 Remove the solid-state drive tray (3). The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number 809859-001. If it is necessary to replace the solid-state drive connector board, remove the two Phillips PM2.0×3.7 broad head screws (1) that secure the solid-state drive connector board to the solid-state drive tray.

  • Page 40: Memory Module

    Reverse this procedure to reassemble and install the solid-state drive. Memory module Description Spare part number 8-GB (PCL3, 12800, 1600) 693374-005 4-GB (PCL3, 12800, 1600) 691740-005 2-GB (PCL3, 12800, 1600) 691739-005 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 793516-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 42 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 43: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 751416-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756763-005 Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 44 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 45: Display Assembly

    Display assembly NOTE: The non-TouchScreen display assembly is spared at the subcomponent level only. For non- TouchScreen display assembly disassembly information, see the individual disassembly subsections. The TouchScreen display assembly is spared as a whole unit replacement spare part kit and is available using spare part number 809862-001.
  • Page 46 Remove the four Phillips PM2.5×5.8 screws (6) that secure the display assembly to the base enclosure. Partially open the computer. Swing the display hinges (1) to the open position. Slide the display assembly (2) forward until the display hinges are clear of the base enclosure. Remove the display assembly (3).
  • Page 47 If it is necessary to replace the display bezel or any of the non-TouchScreen display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display back cover. Remove the display bezel (4).
  • Page 48 Detach the webcam/microphone module (2) from the display back cover. (The webcam/ microphone module is attached to the display back cover with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 809875-001. If it is necessary to replace the display panel: Remove the display bezel.
  • Page 49 Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover. Release the adhesive strip (1) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (2) from the display panel.
  • Page 50 Remove the display bezel. Remove the webcam/microphone module. Remove the display panel. Disconnect the display panel cable (1) from the display LED board. Detach the display LED board (3) from the display back cover. (The display LED board is attached to the display back cover with double-sided adhesive.) Remove the display LED board.
  • Page 51 Remove the display panel cable (4). The display panel cable is included in the Cable Kit, spare part number 809856-001. If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the six Phillips PM2.5×3.0 screws (1) and the four Phillips PM2.0×2.0 screws (2) that secure the display hinges to the display enclosure.
  • Page 52 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 809861-001. If it is necessary to replace the WLAN antenna cables and transceivers: Remove the display bezel. Remove the display panel. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the left and right sides and the bottom edge of the display enclosure.
  • Page 53 Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809852-001. If it is necessary to replace the WWAN antenna cables and transceivers: Remove the display bezel. Remove the display panel.
  • Page 54 Remove the WWAN antenna cables and transceivers (3). The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809852-001. Reverse this procedure to reassemble install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 809856-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Keyboard/Top Cover

    Keyboard/top cover NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable. The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 809856-001. Description Spare part number Description...
  • Page 57 Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then disconnect the TouchPad button board cable from the system board. Component replacement procedures...
  • Page 58 Remove the following screws that secure the keyboard/top cover to the base enclosure: (1) One Phillips PM2.0×3.7 screw on the front edge of the keyboard/top cover (2) One Phillips PM2.0×3.7 broad head screw in the hard drive bay (3) Six Phillips PM2.0×5.6 screws (4) Two Phillips PM2.5×8.6 screws on the display hinges Turn the computer right side up with the front toward you.

  • Page 59: Power Button Board

    Remove the keyboard/top cover (3). Reverse this procedure to install the keyboard/top cover. Power button board Description Spare part number Power button board 809865-001 NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 809856-001.

  • Page 60: Hard Drive Led Board

    Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the power button board to the keyboard/top cover. Remove the power button board (3). Reverse this procedure to install the power button board. Hard drive LED board Description Spare part number Hard drive LED board 809864-001 NOTE:...

  • Page 61: Counterweight

    Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect the hard drive LED board cable from the system board. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the hard drive LED board to the base enclosure.
  • Page 62 Remove the counterweight (2). Reverse this procedure to install the counterweight. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: System Board

    System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material. Description Spare part number Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 809874-601 15 W) and the Windows 8 Professional operating system Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 809874-501...
  • Page 64 Disconnect the power connector cable (1) from the system board. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #1/Aux terminal. Disconnect the display panel cable (3) from the system board.
  • Page 65 Remove the two Philllips PM2.0×3.7 broad head screws (2) that secure the system board to the base enclosure. Carefully flex the right side of the base enclosure (1) so that the connectors on the right side of the system board clear the base enclosure. Lift the right side of the system board (2) until it rests at an angle.

  • Page 66: Fan/Heat Sink Assembly

    Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement 809857-001 thermal material) Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal material is used on the processor (1) and the fan/heat sink assembly section (2) that services it.

  • Page 68: Rtc Battery

    RTC battery Description Spare part number RTC battery 616073-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the speakers (3). NOTE: When removing the speakers, make note of the location of the four rubber isolators. Removal of or damage to these isolators can cause degradation to speaker performance. Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 72: Restoring Factory Settings In Computer Setup

    Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 73: Updating The Bios

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 74: Using Multiboot

    To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8...

  • Page 75: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 76: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 77: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Click the Download link in the HP PC Hardware Diagnostics section, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 78: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi) - Windows 7

    To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 79: Restoring Factory Settings In Computer Setup

    – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 80: Updating The Bios

    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 81: Using Multiboot

    Select Start > Computer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.

  • Page 82: Dynamically Choosing A Boot Device Using The F9 Prompt

    Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: Chapter 8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7...

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 84: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Click the Download link in the HP PC Hardware Diagnostics section, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 85: Specifications

    Specifications Metric U.S. Computer dimensions Width 22.74 cm 11.88 in Depth 30.18 cm 8.95 in Height 2.54 cm 1.00 in Weight Computers equipped with a TouchScreen display assembly 1.79 kg 3.95 lbs Computers equipped with a non-TouchScreen display assembly 1.70 kg 3.75 lbs Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 86: 10 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 87: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 88: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 89: 11 Backup And Recovery

    11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 90: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 91: Performing A System Recovery

    NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.

  • Page 92: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 93 wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 94: 12 Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.

  • Page 95: Non-Volatile Memory Usage

    HP Sure Start models only) backup The content is managed Embedded Controller. of critical solely by the HP Sure Start System BIOS Embedded Controller. code, EC firmware, and critical PC configuration data for select...
  • Page 96 Code is updated when writing data to this accessible) mouse, & the system BIOS is updated. memory and is available battery on the HP website. Writing management). data to this ROM in an inappropriate manner can render the PC non- functional. DIMM Serial...

  • Page 97: Questions And Answers

    Fingerprint Reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 98: Using Hp Sure Start (Select Models Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.

  • Page 99: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 101: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 102: Index

    Index display 4 Driver Recovery DVD, AC adapter light 10 front 8 creating 82 AC adapter, spare part numbers 18 keys 6 using for restore 84 antenna left side 9 drives location 4 lights 7 precautions 20 removal 44, 45 right side 10 preventing damage 20 spare part number 17, 45, 46...
  • Page 103 86 downloading 69 Ethernet 1 memory card reader 10 using 68 external media cards 2 memory module HP Recovery Disc Creator, using 82 graphics 1 removal 32 HP Recovery partition memory spare part numbers 15, 32 checking for presence 84...
  • Page 104 video, product description 1 Screw Kit, spare part number 18 security cable slot 9 webcam 4 security, product description 2 webcam light 4 service considerations webcam/microphone module cables 20 removal 39 connectors 20 spare part number 17, 40 plastic parts 19 Windows serviceability, product description 3 Refresh 80...

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