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Quick troubleshooting
STATUS indicator
Status
Colour
Light pattern
Green
On
Flashing
Red
On
Flashing
Flashing
rapidly
Amber
On
Flashing
OFF
For further information, refer to the STATUS indicator section in the Operating
Instructions.
Cause/solution
L Ready to make/receive A internet calls.
L Downloading data, please wait.
L On for about 3 seconds during initial startup. (Normal)
L The base unit is registering a handset. Please wait.
L The base unit is paging handsets. (BB-GT1500/BB-
GT1502)
L The base unit's IP address may conflict with the IP
addresses of other devices on your local network if you
have set the static IP address. We recommend using
the automatic setup (default):
1. {MENU} i {#}{5}{0}{0}
2. {V}{^}: "On" i {SAVE} i {OFF}
L The base unit is registering with the A service.
Please wait.
L If the STATUS indicator continues flashing:
– If you have set the static address, we recommend
using the automatic setup (default):
1. {MENU} i {#}{5}{0}{0}
2. {V}{^}: "On" i {SAVE} i {OFF}
– Many installation issues can be resolved by resetting
all the equipment. First, shut down your modem,
router, base unit, and computer. Then turn the
devices back on one at a time in this order: modem,
router, base unit, computer.
– If you cannot access Internet Web pages using your
computer, check to see if your Internet service
provider is having connection issues in your area.
– For more troubleshooting help, visit www.joip.com or
contact the A service provider.
—
L A internet calls are not available. Check the
following:
– The base unit's AC adaptor is connected.
– Set up for A use (page 2).
– The Ethernet cable is connected.
– Your network devices (hub, router, etc.) are turned
on. Check the LEDs for the link status of the devices.
– 6 –
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