First Data VeriFone VX810 Duet Quick Reference Manual page 2

This Quick Reference Guide provides you with simple, step-by-step instructions of your daily terminal operations. For your convenience, the guide is divided into the following sections:
1) Purchases
Magnetic Stripe Credit cards may be swiped or keyed but, if you
key a credit card you must obtain a manual imprint of the card to
prove that the card was present. Failure to do so could result in a
chargeback. Chip Cards and newly issued cards may not be
embossed, preventing imprinting. These cards must be
processed via the chip or the swipe of the card, when in a retail
environment.
1 2 3
Date time purchase purchase
purchase
enter clerk iD/
refunD
server iD:
amount: $0.00 (optional)
settlement
Press the F2 Key Enter the amount Enter the Clerk/
for Purchase. of the sale/ Server ID number
purchase using and press the
the keypad. Press Green Enter
the Green Enter Button.
Button.
4 5 6
purchase purchase yes purchase
total: $0.00
swipe or
enter acct# total: $1.00 no approveD
Swipe Magnetic Select F1 for Yes The screen will
Stripe or Key to Process the display status
Enter the Card Transaction or F2 and a merchant
number and for No to Decline receipt will print.
expiration date the amount
of the card. and stop the
transaction.
7
purchase
tear receipt
press enter
Tear the Merchant
copy receipt off
and then press
the Green Enter
Button to print the
customer copy.
Note: For Debit transactions, you will be prompted to pass
the pin pad to the customer, who will confirm the amount
and enter their PIN to process the transaction.
255-299_vx810 POSNET Product Guide quad.indd 2
2) Corrections (Reversals)
Sales or credits that were performed incorrectly may be corrected
in the terminal. These reversals can only be done if the terminal has
not been balanced since the incorrect transaction was made. If the
terminal was balanced, refer to section four entitled Refunds. If
the transaction being reversed is a debit card transaction, the
card must be present.
1 2 3
Date time correction correction yes
no
purchase force
refunD preauth/complte
correct last?
settlement balance inq
Press the 1st Press F1 for If you wish to
purple key from Correction. correct the last
the left. transaction press
(Arrow Key) F1 for yes. If you
wish to correct any
other transaction
in the batch, press
F2 for No.
4 5 6
correction inv# correction correction yes
acct# no
next
retrieve by: invoice number: invoice #9
Choose F1 to Enter the invoice If your transaction
search for your number, or if you is shown, press
transaction by chose ACCT#, Yes. If you press
Invoice Number enter the last No, you will cancel
or F2 to search by four digits of the your Correction.
Account number. account number, If you press
to find your Next, you will
transaction. move to the next
transaction in the
batch.
7 8 9
correction yes correction correction
no
next
invoice #10 tear receipt
(optional) approveD press enter
If you chose The Correction Tear the Merchant
Next, the next will reverse the copy receipt off
transaction is transaction and and then press
displayed. Press update the batch. the Green Enter
Yes to correct this Button to print the
transaction, No customer copy.
to cancel, or Next
to move to next
transaction in the
batch.
1) Purchases 2) Corrections (Reversals)
5) Re-printing 6) Reports & Balancing
3) Pre-Authorization
Pre-authorization of a credit card provides you with an approval
code confirming that funds are available to the cardholder. It does
not charge the card. The customer is only charged the transaction
amount upon capture of the transaction through the Capture
Pre-authorized Credit Card function. Pre-authorizing a card places a
hold on the funds for a period of five-seven days. If you do not
capture the pre-authorization within this time, the hold will be
released.
1 2 3
Date time correction preauth/complte
purchase force preauth
refunD preauth/complte complete
settlement balance inq Delete preauth
Press the 2nd Optional Screen Select F2 for
Purple Key from if you choose to PreAuth.
the left for the scroll down, rather
PREAUTH/COM- than press the 2nd
PLTE menu or Purple Key in step
press the down 1. From here, select
arrow to search for F3 for PREAUTH/
PREAUTH/COM- COMPLTE
PLTE.
4 5 6
preauth pre-auth preauth
enter clerk iD/ total: $1.00
server iD: swipe or
amount: 0.00 (optional) enter acct#
Enter the Enter the Clerk/ Swipe Magnetic
amount of the Server ID number Stripe or Key Enter
Pre-Authorization and press the the Card number
using the keypad. Green Enter and expiration
Press the Green Button. date of the card.
Enter Button.
7 8 9
preauth yes preauth purchase
no
tear receipt
total: $1.00 approveD press enter
Select F1 for Yes The screen will Tear the Merchant
to Process the display status copy receipt off
Transaction or F2 as the terminal and then press
for No to Decline connects and the Green Enter
the amount processes the Button to print the
and stop the transaction, and customer copy.
transaction. if approved,
or declined, a
merchant receipt
will print.
3) Pre-authorization 4) Refunds (Credit)
PRE-AUTHoRIZATIoN continued
Use Pre-authorization in order to:
 Access the tip line in restaurant or salon settings
 Place a hold on funds for hotel check in, car or equipment rental
Refer to your card acceptance agreement for more information
regarding pre-authorizations.
1 2 3
Date time correction preauth/complte
purchase force
refunD preauth/complte
settlement balance inq Delete preauth
Press the 2nd Optional Screen Press F3 for
Purple Key from if you choose to Complete.
the left for the scroll down, rather
PREAUTH/COM- than press the 2nd
PLTE menu or Purple Key in step
press the down 1. From here, select
arrow to search for F3 for PREAUTH/
PREAUTH/COM- COMPLTE
PLTE.
4 5 6
complete clrk complete complete
amt
acct
inv#
invoice #9
retrieve by: invoice number:
Choose F1 - F4 Enter the search If your transaction
for your choice of criteria: Such as is shown, press
search method: Invoice number. Comp (F1). If you
By Clerk, Amount, The leading zeros press Next (F3) or
Account Number in an invoice Previous (F2), you
or Invoice Number. number are not will move to the
required. next or previous
open pre-auth
transaction in the
batch.
7 8
complete complete
total $2.00
amount $1.00
new amount $0.00 approveD
Enter the new The approval
amount of the message will display.
transaction, The receipt will print.
including If "NO RECEIPT" is
adjustments and/ displayed, a receipt
or tips. Press can be printed using
Green Enter the REPRINT feature
Button. by pressing the 3rd
Purple key from the
left.
10/16/09 9:56:46 AM
preauth
complete
comp
prev
next
exit