General Troubleshooting - iRobot Braava 300 Series Owner's Manual

General Troubleshooting

Problem:
Braava Cleans only
a small area.
Braava is not driving
properly.
Braava is backing
up.
Braava drives off
and does not clean
where I started it.
When resuming after
pausing, Braava
cleans the same area.
Braava won't hold a
charge.
Braava 300 Series Owner's Manual
26
Likely Cause What To Do
Cube not being Make sure the Cube is turned on and placed in the area
used you want to clean. Check the position of the Cube for
interference such as:
• Cabinets, shelves or ceiling fans above the Cube.
• Very high, uneven or black ceilings above the Cube.
• Plasma or LCD televisions within 5 feet of Cube.
Cleaning cloth Remove and reapply cleaning cloth. When reapplying, follow
application these instructions:
• Ensure cloth does not overlap into the middle channel of
• Ensure cloth is not bunching up, which can prevent the
Problem with Check wheel area for debris and remove or clean as needed.
wheels or treads Examine tyre treads to make sure they are securely attached
to the wheel. If not well attached, contact Customer Support.
Wheels slipping Clean wheels with a cloth dampened with warm water to
remove dust and cleaning solution. Let the wheels dry before
cleaning again.
Cleaning cloth Remove and reapply cleaning cloth. When reapplying, follow
application these instructions:
• Ensure cloth does not overlap into the middle channel of
• Ensure cloth is not bunching up, which can prevent the
Problem with • Check wheel area for debris and remove or clean as needed.
wheels or treads • Examine tyre treads to make sure they are securely attached
Floor transition Remove and reapply cleaning cloth. When reapplying, follow
sensor is activated these instructions:
• Ensure cloth does not overlap into the middle channel of
• Ensure cloth is not bunching up, which can prevent the
If flooring is uneven or has wide grout lines, place Braava on
smoother flooring to see if problem persists.
Braava is in Pause/ Braava may still be in pause/resume mode from a previous
Resume mode cleaning run. Tap the power button to exit pause/resume
mode.
Robot position when It is normal for Braava to re-clean an area while trying to find
resuming its position.
• To help Braava find its position quickly, restart Braava
• If Braava does not successfully find its position it will start
Incorrect adapter Confirm the adapter has the same model number as noted
or battery on the bottom of your Braava and use only an official Braava
battery. If problem persists, contact Customer Support.
Battery needs Charge Braava for 12 hours using the adapter and not a
refresh charge Cradle, then run Braava until battery fully depletes. Repeat 3
times to achieve expected run times.
the removable cleaning pad
removable pad from reattaching completely to the robot.
the removable cleaning pad
removable pad from reattaching completely to the robot.
to the wheel. If not well attached, contact Customer Support.
the removable cleaning pad
removable pad from reattaching completely to the robot.
near the Cube in the same orientation and location as the
beginning of the cleaning cycle.
a new cleaning cycle.