Table of Contents
Advertisement
CHAPTER 5: TROUBLESHOOTING
5. Troubleshooting
If you encounter a problem when you first install or operate the Plug and Play
Phone Line Manager XL, review this chapter for likely causes.
5.1 Common Problems
1) Power LED does not light.
Check whether the power supply is properly connected to the power
receptacle on the back panel of the Plug and Play Phone Line Manager XL.
Also, check whether the power supply is connected to a live power outlet.
Verify that the power supply connected to the Plug and Play Phone Line
Manager XL is the original power supply provided with the Plug and Play
Phone Line Manager XL.
2) IST Port receives no dial tone when going off hook.
First, determine whether a LINE Port is available (not being used by another
IST Port). Second, check the switch settings on the front panel of the Plug
and Play Phone Line Manager XL. All switch settings corresponding to the
Line Present/Not Present switches should be in the "ON" position for each
LINE Port that a live telephone line to be used for outgoing calls is connected
to. The Line Present/Not Present switches should be in the "OFF" position
for each LINE Port that is for incoming calls only or that does not have a live
telephone line connected to it. Third, check the telephone line before it is
connected to the Plug and Play Phone Line Manager XL for dial tone.
Fourth, verify that the telephone line cords connected to the LINE Ports and
IST Ports are working properly.
3) Modem or other IST device does not access dial tone on outgoing calls.
Check all connections for proper installation. Determine whether the IST
Port that the modem is connected to is operating properly. Do this by
connecting a standard telephone to that port. If you receive a dial tone when
you pick up the receiver, the Plug and Play Phone Line Manager XL is
operating properly. Check the manual for the modem or other IST device for
proper operating procedures for that device. Try all of the troubleshooting
solutions listed in Problem 2.
4) IST device (modem, fax, etc.) does not receive an incoming call.
Verify that the IST device is connected to an IST Port that corresponds to a
LINE Port. Example: An IST device connected to IST Port 4 will not receive
incoming calls if there is not a live telephone line connected to LINE Port 4
(unless LINE Port 3 detects busy on IST Port 3 and the Hunt Enable switch
for LINE Port 3 is ON). Test the IST device directly on a telephone line
without being connected to the Plug and Play Phone Line Manager XL. If the
IST device continues not to answer incoming calls, check the user's manual of
the device for proper operating procedures. Try all of the troubleshooting
solutions listed in Problem 2.
23
Advertisement
Table of Contents
