Ir Operation; Audio Outputs - Elan HC4 Installation Manual

E L A N
Symptom Possible Cause
IR controlled 1. Faulty wiring
devices not
2. Faulty emitter
responding
3. Incorrect commands
4. IR emitter or cable connected to
5. Incorrect IR port programmed
6. IR device not functioning / not
7. IR interference or flooding
IR output from 1. IR Link cable not connected
PPWM punch-
2. Faulty wiring / punch-downs
downs not working
3. PPWM power supply faulty or not
External IR Input 1. Incorrect IR receiver plug preventing
triggered Event
Maps not working
2. Incorrect wiring from remotely
3. Remote not transmitting IR
4. Event Map programming incorrect
5. EXT IR Input Power not enabled
Verify IR activity using the IR Activity Status LEDs. See page 32 for information.
Symptom Possible Cause
No Audio Out from 1. Faulty 3.5 mm stereo to RCA cables
Internal Player
2. Incorrect Source Input Selected
3. Audio Out from System Controller
4. Internal Player has no track playing
5. Problem with NAS device
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IR Operation

incorrect IR port
powered
connected
IR reception by the System
Controller
located IR receiver to System
Controller

Audio Outputs

connected to incorrect Source
Inputs
Solution
1. Verify / correct wiring – TIP = IR Signal, SLEEVE = GND
2. Verify emitter functionality, replace emitter
3. Correct programming
4. Connect to correct port
5. Correct programming
6. Verify device operation with original remote / power
device
7. Correct interference / flooding (Plasma and LED TVs are
a common source of flooding)
1. Connect IR Link cable
2. Correct wiring / punch-downs
3. Verify / connect power supply
1. Use a "Quad" plug IR receiver
2. Correct wiring
3. Verify remote operation
4. Correct Event Map programming
5. Enable power in the configuration software
Solution
1. Verify / Correct cables
2. Select correct Source Input
3. Connect to correct Source Inputs
4. Select track, press "Play"
5. Troubleshoot NAS device
HC4/HC8
INSTALLATION MANUAL
Page 48