Nokia Internet stick CS-15 Technical Bulletin page 3

Additional test instructions for fault analysis Additional test instructions for fault analysis Additional test instructions for fault analysis Additional test instructions for fault analysis
These additional instructions can be helpful for remote help or to check devices at MRC. If fault is not analysed
the error report should identify also the used device FW and PC application SW version (instructions below).
Possible error types: Possible error types:
Possible error types: Possible error types:
•
Mechanical failures, eg. (see visual inspection for details)
SIM connection (mechanical placement of SIM card)
o
USB connections
o
•
SIM related network service (no network coverage or failure in specific network area), the problem
should be communicated to operator
•
Device LEDs (see below instructions how to evaluate LED functionality)
•
Operating System compatibility, need to check the supported operating systems (and possible
additional packages required)
•
Device FW, if problems are found in device FW there will be updates available at product Nokia pages
(try reset defined below)
•
PC software, if problems are found in device FW there will be updates available at product Nokia pages
(try reset defined below)
•
Windows functionality, other Windows applications/installations may potentially cause problems to
Windows networking or functionality of Nokia Internet Modem (try reset defined below)
•
If none of these explain why device does not work, the following information should be attached for
error description:
Error description
o
CONFIDENTIAL
Page 3 of 6
Operator name and network type available
Shown if successfully registered to network
Detected modem
Connect button
Pressing Button will create connection
August 2009