Consumer Services; Warranty - Hotpoint RK960 Use And Care Manual

-1 Consumer Services
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At Hotpoint we're committed to providingyou with the best applianceswe know how
to build and we know that you want your appliancesto give you many yearsof dependable
service.
Our ConsumerServicesare designed with your needsand wants in mind.
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Warranty Protection
Yournewapplianceis a well designedand engineered Seethe warrantyon the back pageof this book for
product.Beforeit left the factory,it went through
details.
rigoroustests to detect manufacturingdefects.And
you havea written warrantyto protect you.
PromptServiceat yourConvenience
Whetheryour applianceis in or out of warranty,
you'rejust a phonecall away from our nationwide
networkof FactoryTrainedServiceprofessionals.
Simplycall our Hotpoint serviceorganization.
You'llfind them in the White Pagesunder"Hotpoint
FactoryService;'and in the YellowPagesunder
"Hotpoint CustomerCarem Service."
Serviceis scheduledat your convenienceand the
techniciandrivesa fully-stockedparts servicetruck
so that, in most cases,the repaircan be completed
in one visit.
We'reproudof our serviceand want you to be
pleased,but if for some reasonyou are
notlw~py
with the serviceyou receive,hereare three steps to
follow for further help.
FIRST, c ontact the peoplewho servicedyour
appliance.Explainwhy you are not pleased.In most
cases,this will solve the problem.
NEXT,if you are still not pleasedwrite all the details
— including your phone numberto
Manager,ConsumerRelations
Hotpoint
Appliance Park
Louisville,Kentucky40225
FINALLY, i f your problem is still not resolved,write:
Major Appliance ConsumerAction Panel
20 North Wacker Drive
Chicago,Illinois 60606
ServiceContracts
Fortrouble=free s ervicebeyond
tract we'll keepyour appliance in good
crating condition during the contract period
the writtenwarrantyperiod.
noadditional charge. Service c ontracts
let you pay today's pricesfor servicea
If you preferto budgetyour repairexpenditure
month, a year,or severalyears from now.
insteadof beingsurprisedby them, Hotpoint
offers servicecontracts for varying lengths of
And, you'll receiveservicefrom Hotpoint
trained servicetechnicians using only
time on all Hotpoint major appliances.With a
GenuineHotpoint parts.
The QuickFix@System
Youcan savemoneyand time
by doing it yourself.
For do-it-yourselfers who would prefer
to fix Hotpoint major appliances
themselves ...Hotpoint offers an
industryfirst, the Quick Fix@ System.
A programfor do-it-yourselfappliance repair,
the system includes step-by-steprepair
rnanua/sfor refrigerators,most non-microwave
electric ranges,dishwashers,and standard
and large capacity washersand dryers, plus
specially packagedreplacementparts, and
technical help with a to// free 800 numbe~
HelpforYouBy Phone
~— ~
Shouldyou needhelp in the selection and
m
The GE Answer CenterTM 800.626.2000
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purchaseof newappliances,or have consumer information service is open 24
questionsabout the operation of the Hotpoint ~~-
hours a day,sevendays a week.
appliano?syou now own—or haveany other '~
questionsabout our consumerproducts or
~
Our staff of expertsstands readyto assist
servicesyou areonlya TOLL-FREE call away.
The GE AnswerCen/e~
800.626.2000 you anytime-