Summary of Contents for 3Com Powerware Uninterruptible Power System Prestige Series
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® powerware Prestige Series 3000 VA, 200-240V Installation and Operator’s Manual for IBM Applications...
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IBM and AS/400 are registered trademarks of International Business Machines Corp. Novell is a registered trademark of Novell, Inc. 3Com is a registered trademark of 3Com Corporation. Copyright 1997-2000 Powerware Corporation, Raleigh, North Carolina, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Powerware Corporation.
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UICK NSTALL UPS with PPDM Quick Installation If you are connecting the UPS to an AS/400, the QUPSDLYTIM system value for the UPS Monitoring feature should be set. See “UPS Monitoring” on page 52 for instructions. Bypass Switch (NORMAL Position) Cabinet Battery Cabinet...
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Quick Install Battery Breaker The UPS output voltage is factory-configured for 230V. If you need to change the output voltage, see “UPS with PPDM Startup” on page 42. For the AS/400 interface, plug the AS/400 communications cable into the serial port on the UPS rear panel.
ISO 9001. You now own the most reliable power protection available. The Prestige 3000 provides a steady, well-regulated power supply for your computing and communications equipment, while protecting it from the frequent irregularities that are inherent in commercially available power.
(this is the typical relationship between watts and volt-ampere ratings in most computing equipment). However, in some new computing equipment, the power supply is power-factor corrected and the watts rating equals the VA requirement. Check with the manufacturer to determine applicability.
3 COMPUTERS 200 WATTS 3 x 200 WATTS x 1.4 = 840 VA If the total load requirements of the equipment exceeds the capacity of the UPS, you must either reduce the number of pieces of equipment, or use a UPS with a larger load capacity. When deciding on which pieces of equipment to remove from the UPS, select equipment that has a lower priority for power protection.
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Introduction 1. See “Load Requirements” on page 2 for assistance in 2. In Figure 3, enter the number of battery cabinets that you If changes take place in your installation, such as different load parameters or changes to battery cabinet configuration, take time to reevaluate your approximate battery time availability.
Special Symbols The following common symbols may be found on the UPS: Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy - Press the button with this symbol to energize the LOAD ON output receptacles (Output On). LOAD OFF - Press the button with this symbol to de-energize the output receptacles (Output Off).
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Introduction This page intentionally left blank. Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
Never open or mutilate batteries. Released electrolyte is harmful to the skin and eyes, and may be extremely toxic. Use only the power supply cord provided with this UPS. The power cord is wired in accordance with National Electrical Code (NEC) specifications. Be sure the wall outlet to be used with the UPS is wired in accordance with these same specifications in order to avoid damage to your equipment.
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Safety Warnings To comply with international standards and wiring regulations, the total equipment connected to the output of this UPS must not have an earth leakage current greater than 2.75 milliamperes. The wall outlet must be within 2 meters of the equipment and accessible to the operator.
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Batterierne bør aldrig åbnes eller skilles ad. Elektrolyt, der slipper ud, er skadelig for hud og øjne og kan være overordentlig giftig. Brug kun den netledning, som blev leveret med UPS’en. Denne netledning er tilsluttet ifølge specifikationerne for NEC (National Electrical Code). Sørg for, at stikket, som skal bruges til UPS’en, er tilsluttet ifølge de samme specifikationer for at undgå...
Safety Warnings Belangrijke Veiligheidsinstructies BELANGRIJKE VEILIGHEIDSINSTRUCTIES BEWAAR DEZE INSTRUCTIES DEZE HANDLEIDING BEVAT BELANGRIJKE VEILIGHEIDSINSTRUCTIES Deze UPS bevat LEVENSGEVAARLIJKE ELEKTRISCHE SPANNING. Alle reparaties en onderhoud dienen UITSLUITEND DOOR ERKEND SERVICEPERSONEEL te worden uitgevoerd. Er bevinden zich GEEN ONDERDELEN in de UPS die DOOR DE GEBRUIKER kunnen worden GEREPAREERD.
Verwijder de ingangsnoer niet of haal de stekker van de ingangsnoer er niet uit terwijl de UPS aan staat. Hierdoor zou de UPS en uw aangesloten apparatuur geen aardebeveiliging meer hebben. Om aan de internationale normen en bedradingsvoorschriften te voldoen mag de gehele apparatuur die op de uitgang van deze UPS is aangesloten, geen aardlekstroom van meer dan 2,75 milliampère hebben.
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Safety Warnings Tämä UPS sisältää oman energialähteen (akuston). Ulostuloliittimissä voi olla jännite, kun UPS ei ole liitettynä verkkojännitteeseen. Älä koskaan heitä akkuja tuleen. Ne voivat räjähtää. Älä avaa tai riko akkuja. Paljastunut elektrolyytti on vahingollinen iholle ja silmille ja voi olla erittäin myrkyllistä. Käytä...
Consignes de sécurité CONSIGNES DE SÉCURITÉ IMPORTANTES CONSERVER CES INSTRUCTIONS CE MANUEL CONTIENT DES CONSIGNES DE SÉCURITÉ IMPORTANTES Cet onduleur contient des TENSIONS MORTELLES. Toute opération d’entretien et de réparation doit être EXCLUSIVEMENT CONFIÉE A UN PERSONNEL QUALIFIÉ AGRÉÉ. AUCUNE PIÈCE RÉPARABLE PAR L’UTILISATEUR ne se trouve dans l’onduleur. Les batteries peuvent présenter un risque de décharge électrique ou de brûlure par des courts-circuits de haute intensité.
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Safety Warnings Ne pas retirer le cordon d’alimentation lorsque l’onduleur est sous tension sous peine de supprimer la mise à la terre de l’onduleur et du matériel connecté. Afin d’être conforme aux normes et règlements internationaux de câblage, le courant de fuite à la terre de la totalité du matériel branché sur la sortie de l’onduleur ne doit pas dépasser 2,75 mA.
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Diese USV ist mit einer eigenen Energiequelle (Batterie) ausgestattet. An den Ausgangssteckdosen kann auch dann Spannung anliegen, wenn die USV nicht an einer Wechselspannungsquelle angeschlossen ist. Batterien niemals verbrennen, da sie explodieren können. Batterien nie öffnen oder anderweitig beschädigen. Der darin enthaltene Elektrolyt wirkt ätzend auf Haut und Augen.
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Safety Warnings Für Bypass-Systeme mit festverdrahteten Eingängen muß der Überstromschutz für die Ausgangswechselstromkreise anderweitig bereitgestellt werden. Für Bypass-Systeme mit festverdrahteten Ausgängen müssen Trennschalter für die Ausgangswechselstromkreise mit passendem Nennwert anderweitig bereitgestellt werden. ÐñïåéäïðïéÞóåéò ÁóöÜëåéáò ÓÇÌÁÍÔÉÊÅÓ ÏÄÇÃÉÅÓ ÁÓÖÁËÅÉÁÓ ÖÕËÁÎÔÅ ÁÕÔÅÓ ÔÉÓ ÏÄÇÃÉÅÓ ÔÏ...
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Safety Warnings Powerware Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy ®...
Safety Warnings Avvisi di sicurezza IMPORTANTI ISTRUZIONI DI SICUREZZA CONSERVARE QUESTE ISTRUZIONI QUESTO MANUALE CONTIENE IMPORTANTI ISTRUZIONI DI SICUREZZA la TENSIONE contenuta in questo gruppo statico di continuità è LETALE. Tutte le operazioni di riparazione e di manutenzione devono essere effettuate ESCLUSIVAMENTE DA PERSONALE TECNICO AUTORIZZATO.
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per ridurre il rischio di incendio o di scossa elettrica, installare il gruppo statico di continuità in un ambiente interno a temperatura ed umidità controllata, privo di agenti contaminanti conduttivi. La temperatura ambiente non deve superare i C. Non utilizzare l’unità in prossimità di acqua o in presenza di umidità eccessiva (95% max).
Safety Warnings Viktig Sikkerhetsinformasion Denne UPS’en inneholder LIVSFARLIGE SPENNINGER. All reparasjon og service må kun utføres av AUTORISERT SERVICEPERSONALE. BRUKERE KAN IKKE UTFØRE SERVICE PÅ NOEN AV DELENE i UPS’en. Batterier kan forårsake elektriske støt eller forbrenning på grunn av høy kortslutningsstrøm.
UPS’ens stikkontakter for utgangsstrømforsyning er strømførende når lastbryteren ) trykkes, uavhengig av strømforsyningen. For PowerPass systemer med fastkoplete uttak, må overstrømvern for vekselstrømuttak(ene) stilles til rådighet av andre. For PowerPass systemer med fastkoplete uttak, må passende utkoplingsbrytere for vekselstrømuttak(ene) stilles til rådighet av andre. Regulamentos de Segurança INSTRUÇÕES DE SEGURANÇA IMPORTANTES GUARDE ESTAS INSTRUÇÕES...
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Safety Warnings Utilize somente o cabo de alimentação elétrica fornecido com a UPS. Este cabo foi fabricado de acordo com as especificações do IEC (International Electrical Code). Certifique-se de que a tomada de parede foi montada de acordo com estas mesmas especificações a fim de evitar danos ao seu equipamento.
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Предупреждения по мерам безопасности ВАЖНЫЕ УКАЗАНИЯ ПО МЕРАМ БЕЗОПАСНОСТИ СОХРАНИТЕ ЭТИ УКАЗАНИЯ ДАННОЕ РУКОВОДСТВО СОДЕРЖИТ ВАЖНЫЕ УКАЗАНИЯ ПО МЕРАМ БЕЗОПАСНОСТИ В данном ИБП имеются СМЕРТЕЛЬНО ОПАСНЫЕ НАПРЯЖЕНИЯ. Все работы по ремонту и обслуживанию должны выполняться ТОЛЬКО УПОЛНОМОЧЕННЫМ ОБСЛУЖИВАЮЩИМ ПЕРСОНАЛОМ. Внутри ИБП нет узлов, ОБСЛУЖИВАЕМЫХ ПОЛЬЗОВАТЕЛЕМ. Аккумуляторы...
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Safety Warnings Для снижения опасности пожара или поражения электрическим током устанавливайте ИБП в закрытом помещении с контролируемыми температурой и влажностью, в котором отсутствуют проводящие загрязняющие вещества. Температура окружающего воздуха не должна превышать 40°С. Не эксплуатируйте устройство около воды или в местах с повышенной влажностью...
Advertencias de Seguridad INSTRUCCIONES DE SEGURIDAD IMPORTANTES GUARDE ESTAS INSTRUCCIONES ESTE MANUAL CONTIENE INSTRUCCIONES DE SEGURIDAD IMPORTANTES Este SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio técnico deben ser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TÉCNICO AUTORIZADO. No hay NINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.
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Safety Warnings No retire o desenchufe el cable de entrada mientras el SIE se encuentre encendido. Esto suprime la descarga a tierra de seguridad del SIE y de los equipos conectados al SIE. Para cumplir con los estándares internacionales y las normas de instalación, la totalidad de los equipos conectados a la salida de este SIE no debe tener una intensidad de pérdida a tierra superior a los 2,75 miliamperios.
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Denna UPS-enhet har en egen energikälla (batterier). De utgående kontakterna kan vara strömförande när UPS-enheten inte är ansluten till en växelströmkälla. Använda batterier får aldrig brännas upp. De kan explodera. Öppna aldrig batterierna eller ta isär dem. Utsläppt elektrolyt är skadlig för hud och ögon och kan vara mycket giftig.
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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Safety Warnings Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy...
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C H A P T E R 3 NSTALLATION The following sections describe UPS storage requirements and the installation and startup of the UPS. Unpacking and Inspection Carefully unpack the UPS and battery cabinets, making sure to retain the packaging materials. Examine each unit carefully for any signs of damage and immediately notify your distributor if damage is present.
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Installation Use the following procedure to install the UPS and battery cabinets with the PPDM: 1. Place the UPS near the equipment to be protected. The UPS should be well ventilated and away from direct sunlight or other heat source. Place the UPS and battery cabinets on top of or beside the PPDM as shown in Figure 4.
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Power Input Connector Battery Connector Input Circuit Protector UPS Cabinet Circuit Breaker Breaker Tie Battery Cabinet Y-Cord Utility Input Connector PPDM Figure 5. UPS with 5-15R PPDM Rear Panel Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy Installation Serial Port Tie Wrap...
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Installation Power Input Connector Battery Connector Input Circuit Protector UPS Cabinet Circuit Breaker Breaker Tie Battery Cabinet Y-Cord Power Output Receptacle (IEC 320-C19) Neutral Ground Screw Utility Input Connector (IEC 320-C13) Figure 6. UPS with 5-15R/6-15R PPDM Rear Panel For 5-15R/6-15R PPDM Models Only: PPDM output neutral is grounded.
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For ungrounded output neutral applications only. Remove the ground screw, rotate the ground cover until it snaps into place, and reinstall the ground screw in the ungrounded position (see Figure 7). Ground Cover Neutral Ground Screw Figure 7. Output Neutral Ground Screw 8.
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Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy AS/400 Models 3xx/5xx - located on the base power supply on the back of the system unit AS/400 Models 600/S10/620/S20 - on the power supply...
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PPDM Utility Input Connector (IEC 320-C20) Output Breakers Y-Cord Power Input Connector Battery Connector Input Circuit Protector UPS Cabinet Circuit Breaker Breaker Tie Battery Cabinet Figure 8. UPS with IEC 320-C13 PPDM Rear Panel Powerware Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy ®...
Installation UPS with PPDM Startup To start up the UPS: 1. If you are connecting the UPS to an AS/400, the QUPSDLYTIM 2. Confirm the Bypass switch on the PPDM rear panel is in the 3. Steps 4 through 8 are for changing the output voltage. The Powerware Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy ®...
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4. Plug the input power supply cord (use the AS/400 or PPDM line cord) into the utility input connector on the PPDM rear panel. Press and hold the Output other end of the power supply cord into a grounded, three-wire, AC receptacle that has been wired in accordance with NEC specifications or national wiring rules.
Installation 10. Turn on the equipment that is connected to the UPS. 11. Press and hold the Output On button until you hear the UPS REPO Installation Only qualified service personnel (such as a licensed electrician) should perform the hardwired installation. The REPO switch is a customer-supplied switch that can disconnect UPS output voltage from your protected equipment.
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1. Place the conduit through the access hole on the junction box (see Figure 10). Connect the exposed conduit wires to the corresponding compression terminals (see the following table). Tighten the compression terminals with a screwdriver. 2. Pivot the REPO receptacle guard out of the way, plug the REPO plug/receptacle UPS connector into the REPO receptacle on the UPS rear panel and twist the connector in place (see Figure 5 on page 37).
Installation Troubleshooting Tips If you should encounter any problems during startup, see the troubleshooting chart on page 71. The battery cabinets are shipped with the batteries charged. However, batteries may lose some of the charge during shipping and storage. You can use the UPS immediately after unpacking, but it may not provide the full-rated backup time during a power failure.
C H A P T E R 4 UPS O PERATION This chapter covers the operation of the UPS including front panel functions, operating modes, using the Battery Start feature, shutting down the UPS, and using the PowerPass Distribution Module. UPS Front Panel The UPS front panel has three distinct functions: Displays the UPS operational mode (Normal, Bypass, or Battery).
UPS Operation Operating Modes After you install and apply power to the UPS, the UPS filters and regulates incoming AC power, eliminating noise and voltage spikes, and provides consistent power to your equipment (see Figure 12). While power is applied to the UPS, the maintenance-free battery is automatically kept in a fully-charged condition.
Bypass Mode indicating Bypass mode (see Figure 14). When the UPS is in Bypass mode, the load is powered by utility power. However, utility power continues to be passively filtered by the UPS. Battery Mode When the UPS is operating during a power outage, the alarm beeps several times initially, and then once every 10 seconds while in Battery mode.
UPS Operation When shutdown is imminent, the Self Test indicator flashes. These warnings are approximate, and the actual time to shutdown may vary significantly. For approximate battery times see the table on page 4. Once these warnings are indicated, immediately complete and save your work to prevent data loss and similar difficulties.
The UPS supplies power to your equipment and goes into Battery mode. of battery capacity remaining to the UPS. This process should take about 15 seconds. UPS Shutdown Performing a UPS shutdown turns off the power to your protected equipment. Confirm the equipment is prepared for a power-off before shutting down the UPS.
QUPSDLYTIM. To determine the default value for your system or to change the value, refer to the Uninterruptible Power Supply section in one of the following IBM documents: “AS/400 Advanced Series Backup and Recovery - Advanced,”...
Using the PPDM The PPDM provides continuous online power for your equipment. With the PPDM, you can replace or upgrade the UPS without losing power to your equipment. Figure 16 shows the operation of the UPS with the PPDM. Battery Disconnecting the UPS Use the following procedure to transfer the critical load to Maintenance Bypass (AC Line operation) and remove the UPS:...
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UPS Operation 4. Switch the circuit breaker on all battery cabinets to the OFF (O) position. 5. Disconnect the battery connector on the UPS rear panel. 6. Remove the UPS. Power Input Connector Battery Connector UPS Cabinet Battery Circuit Breaker Battery Cabinet Y-Cord...
Reconnecting the UPS Use the following procedure to reinstall the UPS and transfer the critical load from Maintenance Bypass (AC Line operation) to the UPS: 1. Reconnect the battery cabinet to the battery connector on the UPS rear panel. 2. Switch the circuit breaker on all battery cabinets to the ON ( position.
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UPS Operation 5. Press and hold the Output On button until the alarm beeps again. Two indicators, corresponding with the current setting, remain flashing. The output voltage is factory-configured for 230V. 6. Press the Output voltage options, top to bottom. Each time you press the button, the UPS beeps and the next two indicators flash.
Printer Mode, 2400 Baud, with Novell Contacts (default) Printer Mode, 19200 Baud, with Novell Contacts LAN Configuration Novell-Style Network Interface 3Com-Style Network Interface AS/400-Style Network Interface Custom User-Configurable Interface Initial Communications Settings The UPS is factory-configured for one of several communication interfaces (usually determined by the customer).
BATTERY SELF TEST Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy 3Com LAN Manager Any communication mode and baud rate option. Printer Mode, 19200 Baud (network devices), Novell Contacts Figure 19. Front Panel Communication Options...
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To access the front panel communication options, perform the following steps: 1. If the UPS is powered on, prepare your equipment for shutdown. Press and hold the Output ceases (approximately three seconds). Unplug the UPS. Wait until all indicators turn off and then continue to the next step.
Communication UPS Serial Communications Menu With the UPS Serial Communications (Main) Menu, you can view or select UPS communication modes, baud rates, and LAN configurations. To change or display the current communications configuration: 1. Connect the UPS serial port to a video monitor with a serial interface or to your computer’s serial port.
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NOTE Catalog #, Serial #, and Version # are all identification numbers unique to your UPS and can also be found on the UPS nameplate. 1 > Continuous Dump information to the computer. Baud rates of 1200 to 2400 are recommended to reduce host computer overhead when using this mode.
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Communication Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy Select the AS400 option if you are using OnliSafe software to monitor the UPS. The Custom Configuration option has two screens: the first screen has options available for inverter shutdown, and the second screen has options available for the contact configuration.
Z > Set Baud Rate Baud Rate Menu displays a list of baud rate options. 5. To save the configuration settings, type prompt. The UPS operates and communicates under the new configuration, and defaults to these settings each time it is started.
Communication UPS Communications Interface Port In addition to configuring the UPS for specific communication options, you must also ensure proper use of the serial port when connecting the UPS to your network or monitoring equipment. The serial port LAN contacts are transistors and are rated at a maximum current of 50 mA and a maximum of +40 Vdc.
Communications Mode Reference Chart The following chart defines the UPS serial port contacts. Serial communication is not available with 3Com and AS/400 network configurations. Use only the applicable pins for the selected communication mode; otherwise, interference problems may occur. Communication Mode Function...
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C H A P T E R 6 PECIFICATIONS 3000 VA Model Specification with PPDM Voltage In:Out Voltage In:Out 208:120/208 208:120/240 240:120/240 208:120 240:120 220:220 230:230 240:240 Prestige 3000 UPS Physical Specifications Parameter UPS Cabinet Height 252 mm (9.91”) Width 142.5 mm (5.61”) Depth 400 mm (15.75”)
Specifications Prestige 3000 UPS Technical Specifications Input Voltage Range Input Power Factor Frequency Range Surge Protection Output Waveform Output Voltage (without PPDM) Online (BTUs) On Battery (BTUs) Common Mode Noise Rejection Transverse Mode Noise Rejection Input Cord Outlets (UPS Cabinet) Output Voltages and Outlets (with PPDM) Batteries (10) per cabinet...
Part Numbers Base Equipment Machine Model IBM Part Type Number 9910 21H1572 All models include electronics module, PPDM (208V or 240V) input line cord, AS/400 communications cable, operator’s manual, and one battery pack. Standard Accessories IBM Part Number IBM Type/Model 17G1792 17G1793 17G1794...
Specifications Optional Accessories IBM Part Number IBM Type/Model 21H8444 Manuals IBM Order Number SC21-8379 Powerware Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Manuals may be ordered from the IBM Mechanicsburg Distribution Center. Powerware ® Prestige Series Installation and Operator’s Manual for IBM Applications (3000 VA) Uncontrolled Copy 9910-6602 Prestige 3000 Full Battery Pack Description...
C H A P T E R 7 ROUBLESHOOTING The Prestige UPS is designed for durable, automatic operation and also alerts you whenever potential operating problems may occur. Use the following troubleshooting chart to determine the UPS alarm condition. Indicator Legend Condition Possible Cause UPS does not turn on.
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Troubleshooting Condition Possible Cause Communications do not Incorrect communications function properly. cabling. Incorrect baud rate. Incorrect communication mode. No output load voltage. Load plug(s) not fully seated. Load circuit protectors tripped. Power requirements exceed UPS OVERLOAD capacity. If overload is greater SITE FAULT than 105%, the alarm beeps OVERTEMP...
Condition Possible Cause Weak battery while in Bypass mode. BATTERY Self Test failure. UPS internal problem. SELF TEST Resetting the UPS To reset the UPS while an alarm condition is present, press the Output On button until the UPS alarm beeps. Silencing the Alarm To silence the alarm for an existing fault, press and hold the Output On button for one second.
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C H A P T E R 8 AS/400 S ERVICE The following sections describe the methods for obtaining service for your UPS and warranty information. Warranty The warranty service on Powerware UPSs is element exchange. If the UPS becomes inoperative, the module that is inoperative will be replaced.
AS/400 Service Battery Warranty If, in Powerware Corporation’s opinion, the unit fails to meet published specifications and the defect is within the terms of the limited warranty (attached), the defective part(s) will be repaired or replaced at the option of Seller with no charge for replacement parts. The battery is warranted to have at least 70% of original full load capacity at the end of five years from date of installation or 66 months after manufacture, whichever comes first.
Customer Responsibilities The customer is responsible for the following element exchange items: Receiving, unpacking, and exchanging of the defective element. Repacking the defective element in the container received with the replacement element. Following the instructions provided for return of the defective element.
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AS/400 Service Handling of Incomplete, Damaged, or Incorrectly Shipped 9910 UPSs If the customer initially receives a 9910 UPS that is incomplete, damaged, or incorrectly shipped: 1. The customer calls IBM at 1-800-IBMSERV to report the problem. 2. An IBM representative notifies the customer of how the problem will be resolved.
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EMEA Customer Process for Service 1. Customer calls the local IBM office servicing account. 2. The IBM CE responds, determines the problem, and resolves the problem. IBM Powercare Five-Year Warranty Applies only to electronics (unit) installed in the 50 United States of America, Canada, Latin America, and Asia Pacific: Powerware Corporation warrants the unit against defects in material and workmanship for a period of five years from the date of startup or sixty-six (66) months from the date of completion of manufacture, whichever period expires first.
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AC power disturbances when said equipment is properly connected to a Powerware Corporation uninterruptible power supply (UPS) covered by the Powerware Protection Guarantee. This program provides for reimbursement of repair or replacement expenses up to $25,000.00 and applies only to component or physical system damage.
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