Genie 1028 Operation & Maintenance Manual page 22

Troubleshooting Troubleshooting
OPERATION
(continued)
PROBLEM
Noisy operation.
Door opener runs
slow.
POWERHEAD LEDS
Powerhead LED
Round LED Long LED
OFF
ON/RED/
STEADY
ON/RED/
FLASHING
ON/BLUE/
FLASHING
ON/PURPLE/
FLASHING
ON/RED/
FLASHING
OFF
OFF
ON/PURPLE/ ON/PURPLE/
STEADY
OFF
ON/PURPLE/ ON/PURPLE/
FLASHING
20
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
• Check operating condition of door. Door may need professional repair/adjustment.
• Have you installed this opener on a one-piece door? This opener is not designed to operate a one-piece door.
Possible Problem
Normal operation.
OFF
No response from unit.
ON/RED/
Limits NOT set properly.
STEADY
Program error.
ON/RED/
FLASHING
Component failure.
OFF Remote NOT programmed.
OFF Remote NOT programmed.
Safe-T-Beam® physical obstruction.
OFF
Safe-T-Beam® signal interference.
Door contact in UP or DOWN travel.
ON/RED/
FLASHING
Door component failure detected.
ON/RED/
Thermal cutout.
STEADY
Component error.
STEADY
ON/BLUE/
Door will not open.
FLASHING
Radio receiver error.
FLASHING
WHAT TO DO
None required.
Check power supply.
Contact a trained door system professional.
Re-program limits, see pages 6-7.
Unplug unit, wait 5 seconds, plug in.
Contact a trained door system technician.
Program remote, see page 9.
Program remote, see page 9.
Remote obstruction, recheck unit.
Check alignment of Safe-T-Beam® pair and
nearest other Safe-T-Beam® pair, see page 15.
Remove obstruction.
Check door spring, track, rollers, hinges and
xtures.
DO NOT unplug unit.
Wait until LED clears before operating.
Contact a trained door system technician.
Check Sure-Lock™. Sure-Lock™ should be OFF for
normal operation (see page 4).
Unplug the unit. Wait 5 seconds and plug the unit
back in. If problems persists, contact a trained door
system technician.
Solution