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1. Serial number of the device.
2. SIP Call server type and service provider.
3. Your device firmware version and romfile (or the configuration file) with the administrator login password.
4. Detail information of what you have tried to resolve the problem.
What should I do if there may be a hardware problem with my P-2024?
Refer to the troubleshooting section in the user's guide for basic hardware troubleshooting and diagnostic
tips. If the hardware problem persists after you have followed the User's Guide to remedy the problem,
contact your ZyXEL local vendor and send the device in for service (with an RMA number).
Trouble Shooting
Unable to Get WAN IP from ISP
My P-2024 cannot obtain an IP address from the ISP for Internet access, what should I do?
There are various ways your ISP controls user access and login. Once a user has successfully logged into, the
ISP will provide the WAN IP address to the user.
The following lists the methods ISP＇s authenticates users.
4. Check if the modem＇s MAC address' is valid.
5. Check if the host name is correct. The host name is usually the text after the @ sign. For example,
@home
6. Check if the user ID is valid. This is commonly used with the RR-Toshiba Authentication and
RR-Manager Authentication services.
If you are not able to get a WAN IP address from your ISP, check which authentication method your ISP uses
and configure the settings on the P-2024. The following sections describe how you can solve this problem.
All contents copyright (c) 2006 ZyXEL Communications Corporation.
P-2024 Support Notes
41
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