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ZyXEL Communications P-2024 Series Support Notes

ZyXEL Communications P-2024 Series Support Notes

Voip ata
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P-2024 SERIES
VoIP ATA
Support Notes
Version 3.60
Jul. 2007

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Summary of Contents for ZyXEL Communications P-2024 Series

  • Page 1 P-2024 SERIES VoIP ATA Support Notes Version 3.60 Jul. 2007...

  • Page 2: Table Of Contents

    What do I need to use the P-2024? .............. 28 What is PPPoE? ................... 28 Does the P-2024 support PPPoE? ..............28 How do I know I am using PPPoE? ............. 28 Why does my provider use PPPoE?............. 29 All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 3 How do I use the reset button? And which parameter will be reset by the reset button? ....................31 What network interface does the new P-2024 series support? ....31 Does the P-2024 support TFTP? ..............31 Does the P-2024 support TFTP over WAN? ..........31 How fast is the DSL connection? ..............
  • Page 4 What should I do if there may be a hardware problem with my P-2024? ... 41 Trouble Shooting ......................41 Unable to Get WAN IP from ISP .................41 Using Embedded Packet Trace ................45 Debugging PPPoE Connection ................59 CLI Command List ....................70 All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 5: Application Notes

    The following figures show a typical Internet access application using the P-2024. Before accessing the Internet in an office environment, you must configure the P-2024 as outlined below. • Before you begin • Setting up Your Windows Computer • Setting up the P-2024 • Troubleshooting All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 6 P-2024 Support Notes All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 7 Ethernet cable (red). • If you have more than one computer, you must use a hub or switch to connect the computers to the LAN port on the P-2024 using a straight-though Ethernet cable. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 8 (such as IE) to access the embedded web server on the P-2024 for device management. Before you can log into the web management interface, make sure that there is no one logging into the P-2024 through Telnet or the console port. 1. Accessing the P-2024 Web Management Interface All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 9 2. First Login A login screen displays. Enter the password and press Login. The default password is '1234' which is the same as the one you use to log into the SMT. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 10 P-2024 Support Notes 3. Use the WIZARD SETUP screens to configure Internet access settings on the P-2024. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 11 In the next wizard screen, select Get dynamically from your ISP if the ISP assigns you an IP address dynamically, otherwise select Use Fixed IP address and enter the static IP address given by ISP in the MY All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 12: Using Dynamic Dns (Ddns)

    Without DNS, users have to enter the IP address of the web server in order to access the web sites. This is very inconvenient and not user-friendly as users have to remember the IP addresses of the web sites. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 13 • Configure the DDNS settings on the P-2024. Log into the WEB GUI on the P-2024 and click Maintenance > System > Dynamic DNS to display the configuration screen as shown. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 14: Using Syslog

    Enter the password that the DDNS service provider gives to you. Enter the hostname for the wildcard function that the WWW.DYNDNS.ORG supports. Note that Wildcard option available from Enable Wildcard WWW.DYNDNS.ORG DDNS service provider. Using syslog 4. P-2024 Setup All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 15 = C01 Outgoing Call dev xx ch xx (dev:device No. ch:channel No.) C01 Incoming Call xxxxBps xxxxx (L2TP,xxxxx is the Remote Call ID) C01 Incoming Call xxxx (the connected speed) xxxxx (the Remote Call ID) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 16 Feb 14 16:57:17 192.168.5.1 ZyXEL Communications Corp.: board 0 line 0 channel 0, call 18, C01 Incoming Call OK Feb 14 17:07:18 192.168.5.1 ZyXEL Communications Corp.: board 0 line 0 channel 0, call 18, C02 Call Terminated • Packet triggered log Format: sdcmdSyslogSend( SYSLOG_PKTTRI, SYSLOG_NOTICE, String );...
  • Page 17 Src: Source Address Dst: Destination Address prot: Protocol (TCP,UDP,ICMP) spo: Source port dpo: Destination port Example: Jul 19 14:44:09 192.168.5.1 ZyXEL Communications Corp.: IP[Src=202.132.154.1 Dst=192.168.5.33 UDP spo=0035 dpo=05d4]}S03>R01mF Jul 19 14:44:13 192.168.5.1 ZyXEL Communications Corp.: IP[Src=192.168.5.33 Dst=202.132.154.1 ICMP]}S03>R01mF • PPP Log Format: sdcmdSyslogSend( SYSLOG_PPPLOG, SYSLOG_NOTICE, String );...

  • Page 18: Voip Application Notes

    Note: You should have a voice account already set up and have VoIP information from your VoIP service provider prior to configuring a SIP account on the P-2024. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 19 (ring) when an incoming call is received. In the WEB GUI, click VoIP > Phone to display the Analog Phone screen. Select a phone index number in the Phone Port Settings field and select which SIP account to use in the Outgoing Call Use section. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 20 SIP Local Port Use this field to configure the P-2024’s listening port for SIP. Leave this field set to the default if you were not given a local port number for SIP. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 21 2 ports, respectively. Select whether you want to receive calls for this SIP account on Phone 1, Phone 2 or both. If you select both, you will not know which SIP account a call is coming in on. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 22: Advanced Phone Port Settings

    192.168.5.1) of the P-2024 in the address bar. Step 2. A login screen displays, enter the administrative login password (the default is 1234). Step 3. In the navigation panel, click VoIP > Phone > Analog Phone. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 23 P-2024 to wait after the last input on the telephone’s Interval keypad before dialing (making) a call. Apply Click Apply to save your changes back to the P-2024. Reset Click Reset to begin configuring this screen afresh. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 24: Faq

    Password screen, enter the old password and the new password and the new password again to confirm. Click Apply to save the changes. How do I upload the firmware via the web configurator? All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 25: How Do I Upgrade/Back Up The Firmware Using An Ftp Client Program Through The Lan

    Click the Restore tab and click Browse o locate the directory of the configuration file you want to upload. e. Click Upload. Follow the procedure below to back up the configuration file from the device via the web configurator. a. Log on into the web configurator. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 26: How Do I Back Up/Restore Configurations Using An Ftp Client Program Through The Lan

    What is SUA? When should I use SUA? SUA (Single User Account) is a unique feature supported by the P-2024 to allow more than one person to access the Internet concurrently for the cost of a single user account. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 27: What Is The Difference Between Nat And Sua

    What are Device and Protocol filters? In ZyNOS, there are two filter groups: device filter and protocol filter. Generic filters belong to the device filter group while TCP/IP and IPX filters belong to the protocol filter group. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 28: Why Can't I Configure Device Or Protocol Filters

    PPPoE. You can also check with your ISP or the information sheet given by the ISP. Choose PPPoE as the encapsulation type in the P-2024 if the ISP uses PPPoE. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 29: Why Does My Provider Use Pppoe

    Internet. The real IP address (or the public IP address) you obtain from the ISP, instead, can be recognized or pinged by other real IP addresses. The P-2024 Internet Access Sharing ATA works like an intelligent ATA that routes network traffic between the virtual IP addresses and real IP addresses. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 30: How Does E-Mail Work Through The P-2024

    The P-2024 supports DHCP client on the WAN por. The P-2024's DHCP client allows it to get a public WAN IP address from the ISP automatically if your ISP uses DHCP as a method to assign IP addresses. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 31: How Do I Use The Reset Button? And Which Parameter Will Be Reset By The Reset Button

    What network interface does the new P-2024 series support? The new P-2024 series comes with an auto MDX/MDIX 10/100M Ethernet LAN port to connect to computer(s) or switch(es) on the LAN and one 10/100M Ethernet port to connect to the external cable/DSL modem on the WAN.

  • Page 32: My P-2024 Cannot Obtain A Wan Ip Address From The Isp To Connect To The Internet, What Should I Do

    2. Check if the host name is correct. The host name is usually the text after the @ sign. For example, @home 3. Check if the user ID is valid. This is commonly used with the RR-Toshiba Authentication and RR-Manager Authentication services. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 33 If a technician from your ISP helped you set up Internet connection, he/she set the host name as the computer name on your computer (in the Networking screen). When you connect that computer to the P-2024, you must set the same name as the P-2024＇s system name in SMT menu 1. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 34 ISP. Login Server: Enter the IP address of the authentication server if you know it. Otherwise, leave this field to the default to have the P-2024 automatically obtain this information. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 35: What Is Ddns

    What DDNS servers does the P-2024 support? Currently, the P-2024 supports WWW.DYNDNS.ORG for DDNS service. This is the web site to which you apply the DNS and update the P-2024 WAN IP. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 36: What Is Ddns Wildcard

    Does the P-2024 support DDNS wildcard? Yes. the P-2024 supports DDNS wildcard that WWW.DynDNS.ORG supports. To use wildcard, simply enter yourhost.dyndns.org in the Host field in SMT menu 1.1. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 37: Voip Faq

    In order to send voice (analog signal) over IP, it first needs to be digitized. Codec is a technique used to digitize analog signal into digital signals and vice versa. There are various speech codec available for VoIP. Each codec has its advantages and disadvantages. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 38: What Advantage Does Voice Over Ip Provide

    Codec is an algorithm that converts analog signal into digital signal and vice versa. There are three codeec types: waveform, source, and hybrid codec. Each consume different amount of bandwidth and provide different voice quality. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 39: What Is The Relationship Between Codec And Voip

    3. An account from a VoIP services provider (such as an ITSP). The account can be configured to recognize your calls automatically, or you can require the users to enter their assigned unique account numbers. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 40: I Am Unable To Register To A Sip Server

    ZyXEL global technical support center. To help out the problem they will escalate your problem to ZyXEL tech center. To help us solve your problem quickly, please prepared the following information. All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 41: What Should I Do If There May Be A Hardware Problem With My P-2024

    If you are not able to get a WAN IP address from your ISP, check which authentication method your ISP uses and configure the settings on the P-2024. The following sections describe how you can solve this problem. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 42 @ sign. For example, in account@home.com, the host name is “home.com＂. If a technician from your ISP helped you set up Internet connection, he/she set the host name as the computer All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 43 This authentication method is used mostly by ISPs providing RoadRunner services (for example, RR-TAS (Toshiba Authentication Service) or RR-Manager authentication). You must configure the service type, username and password exactly as provided by your ISP in SMT menu 4. Menu 4 - Internet Access Setup All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 44 IP Address, Subnet Mask, Gateway IP Address: If you select Static in the WAN IP Address Assignment field, enter the IP address, subnet mask and gateway device IP address provided by your ISP. • All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 45: Using Embedded Packet Trace

    1.2 Enable LAN packet trace: sys trcp channel enet0 bothway 1.3 Enable trace logging: sys trcp sw on & sys trcl sw on 1.4 Display brief online trace results: sys trcd brief All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 46 Source MAC Addr = 0080C84CEA63 Network Type = 0x0800 (TCP/IP) IP Header: IP Version Header Length = 20 Type of Service = 0x00 (0) Total Length = 0x0030 (48) Identification = 0x330B (13067) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 47 LAN Frame: ENET0-XMIT Size: 58/ 58 Time: 12090.020 sec Frame Type: TCP 192.31.7.130:80->192.168.1.2:1116 Ethernet Header: Destination MAC Addr = 0080C84CEA63 Source MAC Addr = 00A0C5921311 Network Type = 0x0800 (TCP/IP) IP Header: IP Version All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 48 0030: FA F0 F8 77 00 00 02 04-05 B4 ...w..---<0002>---------------------------------------------------------------- LAN Frame: ENET0-RECV Size: 60/ 60 Time: 12090.210 sec Frame Type: TCP 192.168.1.2:1116->192.31.7.130:80 Ethernet Header: Destination MAC Addr = 00A0C5921311 Source MAC Addr = 0080C84CEA63 All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 49 0020: 07 82 04 5C 00 50 00 BD-15 A8 4A D1 B5 80 50 10 ...\.P..J...P. 0030: 22 38 E8 ED 00 00 20 20-20 20 20 20 "8..2. Trace WAN packet All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 50 Destination MAC Addr = 00A0C5921312 Source MAC Addr = 00A0C5012345 Network Type = 0x0800 (TCP/IP) IP Header: IP Version Header Length = 20 Type of Service = 0x00 (0) Total Length = 0x048B (1163) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 51 0050: 9C 58 3E 95 3E E7 FC 2A-4C 2F FB BE 2F FE EF D0 .X>.>..*L/../... ---<0001>---------------------------------------------------------------- LAN Frame: ENET1-XMIT Size: 54/ 54 Time: 12387.490 sec Frame Type: TCP 202.132.155.97:10270->192.31.7.130:80 Ethernet Header: All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 52 0020: 07 82 28 1E 00 50 00 C1-8F 63 D3 E9 5D E9 50 10 ..(..P...c..].P. 0030: 1D D5 7A 12 00 00 ..z... ---<0002>---------------------------------------------------------------- LAN Frame: ENET1-XMIT Size: 54/ 54 Time: 12387.490 sec Frame Type: TCP 202.132.155.97:10270->192.31.7.130:80 All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 53 0010: 00 28 7B 0C 40 00 7F 06-53 3C CA 84 9B 61 C0 1F .({.@...S<...a.. 0020: 07 82 28 1E 00 50 00 C1-8F 63 D3 E9 5D E9 50 11 ..(..P...c..].P. 0030: 1D D5 7A 11 00 00 ..z... P-2024> All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 54 10855.790 ENET0-T[0141] TCP 192.31.7.130:80->192.168.1.2:1102 10855.800 ENET0-R[0060] TCP 192.168.1.2:1102->192.31.7.130:80 10855.810 ENET0-R[0062] TCP 192.168.1.2:1103->192.31.7.130:80 10855.840 ENET0-R[0062] TCP 192.168.1.2:1104->192.31.7.130:80 10856.020 ENET0-T[0054] TCP 192.31.7.130:80->192.168.1.2:1102 10856.030 ENET0-T[0058] TCP 192.31.7.130:80->192.168.1.2:1103 10856.040 ENET0-R[0060] TCP 192.168.1.2:1103->192.31.7.130:80 P-2024> sys trcp parse 5 5 All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 55 = 0x00AA405F (11157599) Header Length = 24 Flags = 0x12 (.A..S.) Window Size = 0xFAF0 (64240) Checksum = 0xDCEF (56559) Urgent Ptr = 0x0000 (0) Options 0000: 02 04 05 B4 RAW DATA: All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 56 12865.120 ENET1-R[0247] TCP 204.217.0.2:80->202.132.155.97:10278 12865.130 ENET1-T[0411] TCP 202.132.155.97:10278->204.217.0.2:80 12865.220 ENET1-R[0247] TCP 204.217.0.2:80->202.132.155.97:10282 P-2024> sys trcp parse 3 4 ---<0003>---------------------------------------------------------------- LAN Frame: ENET1-RECV Size: 247/ 96 Time: 12865.120 sec Frame Type: TCP 204.217.0.2:80->202.132.155.97:10278 Ethernet Header: All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 57 0000: 00 A0 C5 92 13 12 00 A0-C5 59 12 84 08 00 45 00 ..Y..E. 0010: 00 E5 E9 3B 40 00 F0 06-6E 15 CC D9 00 02 CA 84 ...;@...n..All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 58 Sequence Number = 0x00C8C015 (13156373) Ack Number = 0x4D713E47 (1299267143) Header Length = 20 Flags = 0x18 (.AP...) Window Size = 0x1E87 (7815) Checksum = 0x4374 (17268) Urgent Ptr = 0x0000 (0) All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 59: Debugging Pppoe Connection

    1 (dial to remote node 1) 5. After you have entered the commands, you can send the saved logs in case your P-2024 crashes and there’s nothing you can do to bring the connection up. All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 60 ### Hit any key to continue.### $$$ DIALING dev=6 ch=0..poeI/C: ver 1 type 1 code x07 sessId x0000 len 274(x0112) poeCtrlI/C: pkt len 274 poeGetTags() service-name service-name telstra service-name bpa service-name iprimus All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 61 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n e5bdc040: 00 00 00 00 00 00 00 00 00 00 00 00 00 01 ed 2b ...b...f...j...n All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 62 (Compressed) Version: RAS P2302RLP1, start: bfc58030 Length: 3DB3EC, Checksum: 9AA9 Compressed Length: 12AC58, Checksum: DC06 Copyright (c) 1994 - 2005 ZyXEL Communications Corp. initialize ch =0, ethernet address: 00:A0:C5:CB:A8:16 initialize ch =1, ethernet address: 00:A0:C5:CB:A8:17 VC5402 Init...OK Press ENTER to continue...
  • Page 63 & sys trcl sw on 1.4 Display brief online trace results: sys trcd brief 1.5 Display detailed online trace results: sys trcd parse Example: ras> sys trcp channel mpoa00 none All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 64 = 0x0030 (48) Identification = 0x330B (13067) Flags = 0x02 Fragment Offset = 0x00 Time to Live = 0x80 (128) Protocol = 0x06 (TCP) Header Checksum = 0x3E71 (15985) Source IP = 0xC0A80102 (192.168.1.2) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 65 = 0x0800 (TCP/IP) IP Header: IP Version Header Length = 20 Type of Service = 0x00 (0) Total Length = 0x002C (44) Identification = 0x57F3 (22515) Flags = 0x02 Fragment Offset = 0x00 All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 66 Frame Type: TCP 192.168.1.2:1116->192.31.7.130:80 Ethernet Header: Destination MAC Addr = 00A0C5921311 Source MAC Addr = 0080C84CEA63 Network Type = 0x0800 (TCP/IP) IP Header: IP Version Header Length = 20 Type of Service = 0x00 (0) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 67 1.2 Enable WAN packet trace: sys trcp channel mpoa00 bothway 1.3 Enable trace logging: sys trcp sw on & sys trcl sw on 1.4 Display brief online trace results: sys trcd brief All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 68 Time to Live = 0xEE (238) Protocol = 0x06 (TCP) Header Checksum = 0xA9AB (43435) Source IP = 0xC01F0782 (192.31.7.130) Destination IP = 0xCA849B61 (202.132.155.97) TCP Header: Source Port = 0x0050 (80) All contents copyright (c) 2006 ZyXEL Communications Corporation.
  • Page 69 & sys trcl sw on 1.4 Wait for packets to pass through the P-2024 on the LAN 1.5 Disable trace logging: sys trcp sw off & sys trcl sw off All contents copyright (c) 2006 ZyXEL Communications Corporation.

  • Page 70: Cli Command List

    The most updated CI command list is available in the release notes with every ZyXEL firmware release. Download latest firmware package (*.zip), from ZyXEL’s public site http://www.zyxel.com/support/download.php. You must unzip the package to get the release note in PDF format. All contents copyright (c) 2006 ZyXEL Communications Corporation.

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