Contents Introduction Special Features –––––––––––––––––––––––––––––––––––––––––––– 1.1 Printer Components ––––––––––––––––––––––––––––––––––––––––– 1.3 Setting Up Your Printer Unpack Your Printer –––––––––––––––––––––––––––––––––– STEP 1 : Install the Toner Cartridge STEP 2 : ––––––––––––––––––––––––––– Load Paper –––––––––––––––––––––––––––––––––––––––––– STEP 3 : Connect to the Computer with a Parallel Cable STEP 4 : –––––––...
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Printing Tasks Printing a Document ––––––––––––––––––––––––––––––––––––––– Using Toner Save Mode –––––––––––––––––––––––––––––––––––– Printing on Both Sides of the Paper –––––––––– (Manual Duplexing) Printing Multiple Pages on One Sheet of Paper 5.10 – (N-Up Printing) Scaling Your Document 5.11 ––––––––––––––––––––––––––––––––––– Fitting Your Document To a Selected Paper Size 5.12 ––––––––––...
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Contents (continued) Specifications Printer Specifications –––––––––––––––––––––––––––––––– Paper Specifications ––––––––––––––––––––––––––––––––– Using Your Printer with a Macintosh Macintosh Installation ––––––––––––––––––––––––––––––– Using PCL Driver ––––––––––––––––––––––––––––––––––––– Using PS Driver B.11 –––––––––––––––––––––––––––––––––––– Printing from DOS Applications About Remote Control Panel for DOS –––––––––––––––– Installing the Remote Control Panel for DOS Users –––––––––––––––––––––––––––––––––––––––...
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Using Your Printer on a Network About Sharing the Printer on a Network –––––––––––––– Setting Up a Locally Shared Printer –––––––––––––––––– E.2 Setting Up a Network-Connected Printer ––––––––––––– Printer Options Precautions –––––––––––––––––––––––––––––––––––––––––– Memory and PostScript SIMMs ––––––––––––––––––––––– Network Interface Card ––––––––––––––––––––––––––––––...
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Environmental and Safety Consideration Laser Safety Statement The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere, is certified as a Class I laser product conforming to the requirements of IEC 825.
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Environmental and Safety Consideration Ozone Safety During normal operation, the Phaser 3310 printer produces ozone. The ozone produced does not present a hazard to the operator. OZONE However, it is advisable that the machine be operated in a well ventilated area.
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Environmental and Safety Consideration Radio Frequency Emissions FCC regulations This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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Environmental and Safety Consideration Declaration of Conformity (European Countries) Approvals and Certifications The CE marking applied to this product symbolises Xerox Corporation. Declaration of Conformity with the following applicable 93/68/EEC Directives of the European Union as of the dates indicated: January 1, 1995: Council Directive 73/23/EEC Approximation of the laws of the member states related to low voltage equipment.
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HAPTER Introduction Introduction Congratulations on the purchase of your Phaser 3310 printer! This chapter provides information on the following topics: N Special Features N Printer Components...
Special Features Your new Xerox Phaser 3310 printer is equipped with special features that improve print quality, giving you a competitive edge. You can: Print with excellent quality and high speed • Prints at 1200 dots per inch (dpi). See page 5.18.
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• This printer meets Energy Star guidelines for energy efficiency. Expand the printer capacity • The Phaser 3310 printer has 4 MB of memory which can be expanded to 68 MB. • Optional PostScript 3 Emulation* (PS) SIMM adds PostScript 3-compatible interpreter and 136 PS3 fonts.
Printer Components Front View Control panel Top output tray Control board cover (needed to access the control board to install printer options) (Face down output ) Multi-Purpose Tray Top cover (Inside) Tray 1 Toner cartridge (550-sheet paper feeder) Paper level Tray 2 indicators (Optional 550-sheet paper feeder)
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HAPTER Setting Up Setting Up Your Printer Your Printer This chapter provides step by step information on setting up your printer. Topics included in this chapter are: step 1: Unpack Your Printer step 2: Install the Toner Cartridge step 3: Load Paper step 4: Connect to the Computer with a Parallel Cable step 5: Turn on the Printer step 6: Print a Demo Page!
Unpack Your Printer Remove the printer and all accessories from the packing carton. Make sure that your printer has been packed with the following items: Toner cartridge Power cord Notes: • If any items are missing or damaged, notify your dealer immediately. •...
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Unpack Your Printer Selecting a Location Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and trays. The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. See the image below for clearance space. Do not set the printer close to the edge of your desk or table! Clearance Space Front: 482.6 mm(enough space so that...
Install the Toner Cartridge Open the top cover lid. Pull up on the handle to open the lid. Handle Carefully tear one end of the plastic bag. Don’t use a knife or other sharp objects as they might scratch the drum of the cartridge.
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Install the Toner Cartridge Locate the cartridge slots inside the printer, one on each side. Grasp the handle and insert the cartridge in the printer until it drops into place. Close the top cover. Make sure that the cover is securely closed. Note: When printing text at 5% coverage, you can expect a toner cartridge life of approximately 6,000 pages (3,000 pages for the toner cartridge that is shipped with the printer).
Load Paper Pull the paper tray out of the printer. Push down on the metal paper lift plate to lock it in place. Load paper with the print side facing down. Make sure that all four corners are flat in the tray. ETTING RINTER...
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Load Paper Make sure that the stack goes under the metal retaining clip and the plastic tabs on the end guides. Pay attention to the paper limit mark on the left inside wall of the tray. Paper overloading may cause paper jams.
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Load Paper Adjust the paper length guide so the pointer matches the desired paper size. FOLIO Pointer EXEC JIS B5 After loading paper, squeeze the side guide as shown and slide it to the left flush against the paper. If necessary, use the rear width guide. Squeeze the rear width guide as shown and slide it to the left.
Connect to the Computer with a Parallel Cable Make sure that both the printer and the computer are turned off. Plug the parallel printer cable into the connector on the back of the printer. Push the metal clips down to fit inside the notches on the cable plug.
(for about 2 seconds) and then release. The demo page will print. The demo page provides a sample of the Xerox Phaser 3310 print quality to help you verify that the Laser Printer Excellent Performance, High quality printer is printing correctly.
Install the Printer Software Included with your printer is a CD-ROM containing the printer drivers for some of the most popular Windows software applications. To operate your printer, you must install a printer driver, which translates data from your application into data that the printer understands.
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Install the Printer Software If you are printing with PostScript driver Go to Appendix D, “Using Windows PostScript Driver”, for information on installing the PPD file. If you are using Linux Go to Appendix G, “Using Your Printer in Linux”, for information on installing the Linux driver.
Install the Printer Software Installing the Printer Software from the CD-ROM Place the CD-ROM in the CD-ROM drive. Installation will start automatically. If the CD-ROM drive does not automatically run: Select Run from the Start menu, and type x:\cdsetup.exe in the Open box (where x is the drive letter for the CD-ROM drive), then click OK.
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Install the Printer Software Click Install Printer Driver. The Welcome window opens. Click Next. 2.13 ETTING RINTER...
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Install the Printer Software The files are copied into the appropriate directory. Click Finish. 2.14 ETTING RINTER...
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Install the Printer Software Printer Driver Features Phaser 3310 printer drivers will support the following standard features: • Input tray selection • paper size, orientation and media type • number of copies Table below lists a general overview of features supported by the Phaser 3310 printer drivers.
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3. The Xerox Phaser 3310 Maintenance dialog box appears. Check Remove and then click Next. 4. When you are asked to confirm your selection, click OK. 5. The Xerox Phaser 3310 printer driver and all of its components are removed from your computer. 6. Click Finish.
If you have a USB (Universal Serial Bus) port enabled on your computer, and if your computer is running Windows 98/Me/2000/XP, you can connect your Phaser 3310 printer to the USB chain of devices. Note: Connecting the printer to the USB port of the computer requires a certified USB cable.
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Installing USB Driver Check Search for the best driver for your device and click Next. Check CD-ROM drive and click Browse, then choose x:\USB (where x is the drive letter for the CD-ROM drive). Click Next. Click Next. The USB driver will be installed. 2.18 ETTING RINTER...
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Installing USB Driver Click Finish. When the opening screen appears, select the appropriate language. Note: If you already installed the printer driver, the International Setup Version screen doesn’t appear. 2.19 ETTING RINTER...
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Installing USB Driver Click Install Printer Driver. Follow the instructions on the screen to complete the installation. For more details, see page 2.12. 2.20 ETTING RINTER...
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2. Check your PC From the Start menu, select Settings, then select Printers. printer port Select the Xerox Phaser 3310 printer icon in the Printers folder. Select Properties from the File menu. Click the Details tab. Check SSUSB: (Phaser 3310) in the Print to the following port box.
Installing USB Driver Installing USB driver in Windows 2000/XP 1. Connect printer Make sure that both the printer and computer are turned ON. with USB cable Plug one end of the USB cable into the USB port on the printer. ➝...
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Installing USB Driver 2. Install USB driver Place the CD-ROM in the CD-ROM drive. Installation will start automatically. If the CD-ROM drive does not automatically run: Select Run from the Start menu, and type x:\cdsetup.exe in the Open box (where x is the drive letter for the CD-ROM drive), then click OK.
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Installing USB Driver Click Install Printer Driver. Follow the instructions on the screen to complete the installation. For more details, see page 2.12. 2.24 ETTING RINTER...
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(Windows 2000) printer port From the Start menu, select Printers and Faxes. (Windows XP) Select the Xerox Phaser 3310 printer icon in the Printers folder. Select Properties from the File menu. Click the Port tab. Check the port and the printer.
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Installing USB Driver Frequently Asked Questions About USB What is USB? Universal Serial Bus (USB) makes it easy to connect devices to your computer without having to open your PC. USB uses a standard port and plug combination for connecting devices like printers, modems, scanners, and digital cameras.
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Installing USB Driver Can other users on my USB chain print to my Phaser 3310 printer? Yes. Windows 98/Me/2000/XP allows you to “share” your printer using software settings on your computer. After others on the USB chain have installed the printer software for your specific printer, they can print to your shared printer.
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HAPTER Using the Using the Control Panel Control Panel This chapter describes how to use the printer’s control panel. It provides information on the following topics: N Control Panel Buttons N Control Panel Lights...
Control Panel Buttons The printer has two buttons: Cancel job Press and hold until the control panel lights blink to cancel a job the printer is currently printing. The light will blink while the print job is cleared from both the printer and the computer, and the printer will then return to the ready mode.
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Control Panel Buttons Print demo page and configuration sheet Press and hold for about 2 seconds until the control panel lights blink slowly to print a demo page. The printer must be in the ready mode. Press and hold for about 6 seconds until the control panel lights blink rapidly to print a configuration sheet.
Control Panel Lights The control panel lights indicate the status of your printer. If the light is on, the printer is experiencing an error. See “Troubleshooting Error Messages” on page 7.22. Light status legend symbol for “light off” symbol for “light on” symbol for “light blinking”...
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Control Panel Lights Processing The printer is receiving or processing data. Wait for the job to print. Pressing the button cancels the current job. One or two pages may print as the printer clears the print job. The printer will return to the ready mode after the job has been canceled.
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Control Panel Lights Paper out in the manual feed mode In the Manual Feed mode, the printer picks up paper from the Multi-Purpose Tray, one sheet at a time. Feed the correct paper in the Multi-Purpose Tray, and press the button to start printing.
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Print Media Print Media This chapter will help you understand what kind of paper you can use with the Phaser 3310 printer and how to properly load paper in the different paper trays for the best print quality. Topics included in this chapter are:...
Choosing Paper and Other Media You can print on a variety of print media, such as plain paper, envelopes, labels, transparencies, card stocks and so on. See “Paper Specifications” on page A.2. To get the best possible print quality, use only high-quality copier-grade paper. When you choose print media, consider the following: •...
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Choosing Paper and Other Media Media Sizes and Capacities Input Source/Capacity* Media Size Multi-Purpose Tray Manual Feed Tray 1 or Optional Tray 2 Plain Paper Letter (8.5 x 11 in.) Legal (8.5 x 14 in.) Executive (7.25 x 10.5 in.) Folio (8.5 x 13 in.) (210 x 297 mm)
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Choosing Paper and Other Media Paper Guidelines When selecting or loading paper, envelopes, or other special media, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. •...
Selecting the Output Tray The printer has two output locations: the rear output tray and the top output tray. To use the top output tray, be sure the rear output tray is closed. To use the rear output tray, open it. •...
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Selecting the Output Tray To open the rear output tray: Open the rear door by pulling it down . The cover functions as the output tray. Pull the extender to extend the output tray to its full-length position. This will allow the tray to hold longer paper.
Loading Paper Proper paper loading helps to prevent paper jams and ensure trouble-free printing. Do not remove paper tray(s) while a job is printing. Doing so may cause a paper jam. The paper level indicator on the front of the paper tray(s) shows the amount of paper currently left in the tray.
Loading Paper Using the Multi-Purpose Tray The Multi-Purpose Tray is located in the front of your printer. It can be closed when you are not using it, making the printer more compact. The Multi-Purpose Tray can hold several sizes and types of paper, such as transparencies, cards, and envelopes.
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Loading Paper To load paper in the Multi-Purpose Tray: Pull the Multi-Purpose Tray down towards you. Slide the extender to extend the tray to its full-length position to hold longer paper. Prepare a stack of paper for loading by flexing or fanning them back and forth. Straighten the edges on a level surface.
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Loading Paper Place paper with the print side face up, and against the left edge of the tray. Note: Make sure that you have not loaded too much print media. The stack should be under the stack height limit mark. The print media buckles if you load a stack that is too deep, or push it in too far.
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Loading Paper Using the Manual Feed When you change the print settings, if you select Manual Feed in the Paper Source option, you can manually load paper in the Multi-Purpose Tray. Manually loading paper can be helpful when you want to check the print quality after each page is printed. This loading procedure is almost the same as the procedure for loading in the Multi-Purpose Tray except you load paper sheet-by-sheet in the Multi-Purpose Tray, send print data to print the first page, and press the...
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Loading Paper When you print a document, you must select Manual Feed for Paper Source from the software application, and then select the correct paper size and type. For details, see page 5.3. Print the document. light on the control panel blinks. Press the button on the control panel.
Printing on Envelopes Guidelines • Only use envelopes recommended for laser printers. Before you load envelopes in the Multi-Purpose Tray, make sure that they are undamaged and are not stuck together. • Do not load more than 10 envelopes into the Multi-Purpose Tray. •...
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Printing on Envelopes Flex or fan the envelopes to supply air through them for loading. Load the envelopes with the flap side down, and against the left edge of the tray. The stamp area is on the left side and the end of the envelope with the stamp area enters the Multi-Purpose Tray first.
Printing on Labels Guidelines • Only use labels recommended for laser printers. • Do not load more than 25 labels into the Multi-Purpose Tray at a time. • Verify that the labels’ adhesive material can tolerate fusing temperature of 200°C (392°F) for 0.1 second.
Printing on Transparencies Guidelines • Only use transparencies recommended for use in laser printers. • Do not load more than 20 transparencies into the Multi-Purpose Tray at a time. • Make sure that the transparencies are not wrinkled or curled, and that they do not have any torn edge.
Printing on Preprinted Paper Preprinted paper is paper that has some type of printing placed on it before it is sent through the printer (paper that has a preprinted logo at the top of the page, for example). Guidelines • Letterheads must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the printer’s fusing temperature of 400°F (205°C) for 0.1 second.
Postcards, 3.5 by 5.83 in.(index) cards and other custom-sized media can be printed with the Phaser 3310 printer. The minimum size is 90 by 148 mm (3.5 by 5.83 in.) and the maximum size is 216 by 356 mm (8.5 by 14 in.).
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HAPTER Printing Tasks Printing Tasks This chapter explains your printing options and covers common printing tasks. Topics included in this chapter are: N Printing a Document N Using Toner Save Mode N Printing on Both Sides of the Paper (Manual Duplexing) N Printing Multiple Pages on One Sheet of Paper (N-Up Printing) N Scaling Your Document...
Printing a Document The following procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to your software application’s documentation for the exact printing procedure. Open the document you want to print.
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If you see Setup, Printer, or Options, click that button instead. Then click Properties in the next screen. Now you see the Xerox Phaser 3310 printer’s Properties dialog box. The Properties dialog box allows you to access all the information you will need when using your printer.
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Printing a Document Make sure the Paper Source is set to Tray1. If you use paper in the Multi-Purpose Tray or optional Tray2, select the corresponding paper source. Manual Feed source is used when printing to special media. You have to feed one sheet at a time into the printer. page 4.10.
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Printers folder. Follows this procedure: 1. Click the Windows Start button. 2. Select Settings, then Printers to open the Printers window. 3. Select the Xerox Phaser 3310. 4. Click the right mouse button and select Properties to open the properties window.
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(Windows 9x/Me) or Cancel (Windows 2000/XP/NT 4.0). Printing Help The Xerox Phaser 3310 printer has a help screen that can be activated by the Help button in the printer Properties dialog box. These help screens give detailed information about the printer features provided by the Phaser 3310 printer driver.
Using Toner Save Mode Toner Save mode allows the printer to use less toner on each page. Selecting this option will extend the life of your toner cartridge and reduce your cost per page, but will reduce print quality. This setting is not available with 1200 dpi settings. To enable this feature from the software application 1.
You can print using the top output tray (face down tray) or the rear output tray (face up tray). Xerox recommends using the top output tray for light-weight paper. Use the rear output tray for any heavy media or media that tends to curl when printed, such as envelopes and card stock.
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Printing on Both Sides of the Paper (Manual Duplexing) Choosing Flip on Long Edge lets you place the binding orientation along the long edge of the paper, as in a magazine. Choosing Flip on Short Edge lets you place the binding orientation along the short edge of the paper, as in a calendar.
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Printing on Both Sides of the Paper (Manual Duplexing) After the first side has been printed, remove the remaining paper from the Multi-Purpose Tray and set it aside until after you finish your manual duplexing job. Gather up the printed pages, flip the stack, and then straighten the stack before placing it back in the Multi- Purpose Tray.
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rinting Multiple Pages on One Sheet of Paper (N-Up Printing) You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in size and arranged on the sheet.
Scaling Your Document This printer feature allows you to scale your print job on a page. When you change the print settings from your software application, access the printer properties. See page 5.2 access the printer properties. Click the Output tab, and select Scale Printing in the Type drop-down list.
Fitting Your Document To a Selected Paper Size This printer feature allows you to scale your print job to any selected paper size regardless of the digital document size. This can be useful when you want to check fine details on a small document.
Printing Booklets The Booklet printing feature allows you to print your document as a 2-sided (duplex) job and to arrange the pages so that the paper can be folded in half after printing to produce a booklet. Note: To print booklet, you must use the Multi-Purpose Tray for Portrait orientation the paper input source.
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Printing Booklets Select Face Down Tray (top output tray) or Face Up Tray (rear output tray) in which the printed media is stacked. According to this option, the printer will determine the print page order when the second sides are printed. If you select Face Up Tray, open the face up tray.
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Printing Booklets Gather up the printed pages, flip the stack, and then straighten the stack before placing it back in the multi- purpose tray. The following illustrations show how to put the paper back into the printer. In Portrait orientation, insert the pages with Remove the printed pages, left edge...
Printing Posters This feature allows you to print a single-page document onto 4, 9, or 16 sheets of paper, for the purpose of pasting the sheets together to form one poster-size document. When you change the print settings from your software application, access the printer properties.
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Printing Poster To determine the scaling factor, select the Style; 2x2, 3x3 or 4x4. For example, if you select 2x2, the output will be automatically stretched to cover 4 physical pages. ➛ ➛ ¤ ¤ ¤ ¤ ➛ ➛ ¤ ¤ ¤ ¤ ➛...
Setting Graphic Properties Use the following options to adjust the print quality for your specific printing needs when you access the printer properties. page 5.2 for more information on accessing printer properties. If necessary, click the Graphic tab to display the settings shown below.
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Setting Graphic Properties Some printed characters or images appear to have jagged or SRT Mode uneven edges. Set this Smoothing Resolution Technology (SRT) option to improve the print quality of your text and image and make the characters and images appear smoother. •...
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Setting Graphic Properties You can set the printer not to print the last page of the last Reprint job. With this option ON, the printer keeps the image for a printed Reprint When Jam page until the printer signals that the page has successfully exited the printer.
There are several predefined watermarks that come with the Phaser 3310 printer, and they can be modified or you can add new ones to the list. To use an existing When you change the print settings from your software application, access the printer properties.
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Printing Watermarks To create or edit a When you change the print settings from your software application, access the printer properties. See page 5.2 watermark more information on accessing the printer properties. Click the Watermark tab, and enter the desired text message in the Text field.
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Printing Watermarks If you have created a new or edited an existing watermark, the Add and Update button is enabled. To add a new watermark to the list, click Add. If you want to edit, select the desired watermark from the list, edit, then click Update.
Using Page Overlay An overlay is text and/or images stored in the computer HDD What is an Overlay? as a special file format that can be printed on any document you choose. Overlays are often used to take the place of preprinted forms and letterhead paper.
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Using Page Overlay In the Create Overlay dialog box, type a name of up to eight characters in the File name box. Select the destination path if necessary. (The default is C:\FORMOVER). Click Save. You will see the name in the Overlay List box. Click OK or Yes until you complete the creation.
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Using Page Overlay If the desired overlay file does not appear in the Overlay List box, click Load Overlay, and select the overlay file. If you have stored the overlay file you want to use into an external source, you can also load the file when you access this Load Overlay window.
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Using Page Overlay If necessary, click Query Page Overlay. If this box is checked, a message box will appear each time you submit a document for printing, asking you to confirm your wish to print an overlay on your document. Answering Yes to the message box means that the selected overlay will be printed with your document.
Printing on Different Paper for the First Page When you change the print settings from your software application, access the printer properties. See page 5.2 access the printer properties. Click the Paper tab, and click Different Source for First Page. If the box is checked, this feature is enabled and the dialog box allows you to select the desired paper source for the First Page and Other Pages independently.
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Printing on Different Paper for the First Page Memo 5.29 RINTING ASKS...
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HAPTER Maintaining Maintaining Your Printer Your Printer This chapter provides suggestions for high-quality and economical printing and information for maintaining the toner cartridge and the printer. Topics included in this chapter are: N Maintaining Toner Cartridge N Cleaning the Printer...
Maintaining Toner Cartridge To get the most from the toner cartridge, keep the following Toner cartridge guidelines in your mind. storage • Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2 years.
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Toner Cartridge Redistributing Toner When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve print quality by redistributing the toner. The following procedures may allow you to finish the current print job before replacing the toner cartridge. Open the top cover.
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Toner Cartridge Reinsert the toner cartridge into the printer. Be sure that the toner cartridge is firmly in its place. Firmly close the cover. If the print remains light Remove the old cartridge and install a new toner cartridge. See “Install the Toner Cartridge”...
Cleaning the Printer To maintain print quality, follow the cleaning procedures below every time the toner cartridge is replaced or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. Notes: • Do not use ammonia-based cleaners or volatile solvents such as thinner, on or around the printer. These can damage the printer.
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Cleaning the Printer Locate the long strip of glass (LSU) inside the top of the cartridge compartment, and gently swab the glass to see if dirt turns the white cotton black. Reinsert the toner cartridge and close the top cover. Then, turn the printer on.
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HAPTER Problem Solving Problem Solving This chapter gives helpful information for what to do if you encounter a printer error. It provides information on the following topics: N Troubleshooting Checklist N Solving General Printing Problems N Printing Special Pages N Clearing Paper Jams N Solving Print Quality Problems N Troubleshooting Error Messages N Common Windows Problems...
Troubleshooting Checklist If the printer is not working properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. Check Solution Make sure that the light on • If no lights are on, check the power cord the control panel is on.
Solving General Printing Problems If you have any problems with the operation of your Phaser 3310 printer, refer to the table for suggested solutions. Possible Cause Solution Problem The printer is not If no lights are on, check the power The printer does not receiving power.
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From the Start menu, choose Settings the Spooling Setting may and Printers. Right-click the Xerox be set incorrectly. Phaser 3310 printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting from the available choices.
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Solving General Printing Problems Solution Possible Cause Problem Install more random-access memory The computer may have Print job is extremely (RAM) in your computer. See “Memory insufficient random- slow. (continued) and PostScript SIMMs” on page F.2. access memory (RAM). Simplify the page layout and remove The page layout is too Half of the page is any unnecessary graphics from the...
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Solving General Printing Problems Solution Possible Cause Problem Disconnect the printer cable and The printer cable is The printer prints, but reconnect it. Try a print job that you loose or defective. the text is wrong, know works. If possible, attach the garbled, or incomplete.
The printer must be in the ready mode. Demo Page Printing the demo page will help you check if the printer is Xerox Phaser 3310 properly working. Laser Printer Excellent Performance, High quality...
Clearing Paper Jams Occasionally, paper can become jammed during a print job. Some of the causes include: • The paper tray is loaded improperly or overfilled. • The paper tray has been pulled out during a print job. • The top cover has been opened during a print job. •...
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Clearing Paper Jams If the jammed paper is not visible or there is resistance when you pull the paper, open the rear output tray. Remove the stopper fastening the rear output tray, and push the tray down so that it is open at 90 degrees angle. If there is resistance when you pull the Exit roller paper, squeeze the handle on the right...
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Clearing Paper Jams Replace the exit roller. Make sure that you click the right end of the roller back in place. If you fail to do so, the printer system will recognizes that the printer cover is open or that a system fuser error has occurred, and the light on the control panel will turn on.
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Clearing Paper Jams Input Area Note: If paper has entered the toner cartridge area, follow the instructions on page 7.12. It is easier to remove such jams from the inside of the printer than the paper input area. Slide out Tray 1 to expose the jammed paper.
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Clearing Paper Jams Slide the tray back into the printer. To resume printing, open the top cover, and then close in again. Note: If the and the lights do not turn off, there is still jammed paper inside the printer. Check the inside of the printer. 7.11 ROBLEM OLVING...
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Clearing Paper Jams Inside the Printer Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. Open the top cover and remove the toner cartridge.
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Clearing Paper Jams Flip down the guide feed, and reinstall the toner cartridge. Note: If the toner cartridge is difficult to reinstall, make sure the guide feed has been flipped back down into position. Close the top cover. Printing can be resumed.
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Clearing Paper Jams In the Optional Tray 2 Pull the option Tray 2 out of the printer. If you see the jammed paper, remove the paper from the tray. If you cannot find the jammed paper in the Tray 2, pull the upper Tray 1 half way out of the printer, and remove the paper as shown in the figure at right.
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Clearing Paper Jams Tips for Avoiding Paper Jams By selecting correct paper types and loading them properly, you should be able to avoid most paper jams. If paper jams occur, follow the steps outlined in “Clearing Paper Jams” on page 7.7.
Solving Print Quality Problems Print Quality Checklist General print quality problems can be solved by following the checklist below. • Check the printer properties to make sure that you are using the best available print quality option (see page 5.18). •...
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Solving Print Quality Problems Problem Solution • The paper may not meet paper specifications (for example, Toner specks the paper is too moist or too rough). See “Paper Specifications” on page A.2. AaBbCc aBbCc AaBbCc AaBbCc aBbCc AaBbCc • The transfer roller may be dirty. See “Cleaning the Inside” AaBbCc aBbCc page...
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Solving Print Quality Problems AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solution Problem If the amount of background toner shading becomes Gray background unacceptable, the procedures below may help to clear the condition: AaBbCc AaBbCc • Change the paper to a lighter basis weight. See “Paper AaBbCc Specifications”...
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Solving Print Quality Problems AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Solution Problem Background scatter results from bits of toner distributed on Background scatter the printed page. AaBbCc AaBbCc • The paper may be too damp. Try printing with a different AaBbCc AaBbCc batch of paper.
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AaBbCc AaBbCc Solving Print Quality Problems AaBbCc AaBbCc AaBbCc AaBbCc Solution Problem AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Check the paper type and quality. Both high temperature Curl or wave AaBbCc AaBbCc AaBbCc and humidity will cause paper curl. See “Paper AaBbCc AaBbCc Specifications”...
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AaBbCc AaBbCc AaBbCc Solving Print Quality Problems Solution Problem • Clean the inside of the printer. Loose toner • Check the paper type and quality. See “Paper AaBbCc Specifications” on page A.2. AaBbCc AaBbCc • Try installing a new toner cartridge. AaBbCc •...
Troubleshooting Error Messages When the printer detects an error, the control panel indicator lights will indicate error messages. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error. Printer Light Patterns Light status legend symbol for “light off”...
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Troubleshooting Error Messages Paper out in the manual feed mode While printing in the manual feed mode, the printer is out of paper in the Multi-Purpose Tray. • Load the correct paper into the Multi-Purpose Tray and press the button on the control panel to print each page.
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Troubleshooting Error Messages Memory out (Insufficient Memory) The printer ran out of memory in the middle of a print job. The page being printed may have been too complex for the memory capacity of the printer. Press the button to cancel the current job. •...
Common Windows Problems Problem Possible Cause and Solution “File in Use” message Quit all software applications. Remove all software from the appears during installation. StartUp Group, then restart Windows. Reinstall the printer driver. “Error Writing to LPTx” • Make sure that the cables are connected correctly, the message appears.
Common Macintosh Problems Problems in the Chooser Problem Possible Cause and Solution The printer driver icon Software is not installed correctly. does not appear in the • The LaserWriter driver should be present as a part of the Chooser. Macintosh OS. Make sure that the LaserWriter driver is in the Extensions folder within the Systems folder.
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Common Macintosh Problems Printing Errors Possible Cause and Solution Problem Background Printing has not been selected. You cannot use the computer while the printer • For LaserWriter 8.3, turn Background Printing on in the is printing. Chooser. Status messages will now be redirected to the Print Monitor allowing you to continue working while the computer is processing data to be sent to the printer.
Troubleshooting PS Errors The following situations are PS language specific and may occur when several printer languages are being used. Note: To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the desired selection next to the PostScript errors section. Possible Cause Solution Problem...
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PPENDIX Specifications Specifications This appendix provides information on the following topics: N Printer Specifications N Paper Specifications...
Printer Specifications Item Specification and Description Print Speed 14 PPM (A4), 15 PPM (Letter) Resolution 1200 dpi (Memory expansion recommended) First Printing Time Less than 15 seconds WarmUp Time Less than 40 seconds Power Rating AC 100 ~ 127 V (USA, Canada) / 200 ~ 240 V (Others), 50 / 60 Hz Power Consumption 350 W average during operation / Less than 12 W in power-save mode Acoustic Noise...
CAUTION: Using paper that does not meet that stated specifications may cause problems for the printer, requiring repairs. Repairs made necessary by the use of paper not specified in this manual are not covered by the Xerox warranty or service agreements. PECIFICATIONS...
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Paper Specifications Supported Sizes of Paper Tray 1 or Optional Tray 2 Dimensions Weight Capacity Letter 8.5 X 11 in. (216 X 279 mm) 210 X 297 mm (8.3 X 11.7 in.) 550 sheets of Executive 7.3 X 10.5 in. (191 X 267 mm) 16 to 28 lb Bond 20 lb Bond (60 to 105 g/m...
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Paper Specifications Guidelines for Using Paper For best results, use conventional 90 g/m (24 lb) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure of what type of paper you are loading (such as bond or recycled), check the label on the package of the paper.
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Paper Specifications Paper Specifications Category Specifications Acid Content 5.5 ~ 8.0 pH Caliper .094 ~ .18 mm (3.0 ~ 7.0 mils) Curl in Ream Flat within 5 mm (.02 in.) Cut Edge Conditions Cut with sharp blades with no visible fray. Fusing Compatibility Must not scorch, melt, offset, or release hazardous emissions when heated to 200 °C (392 °F) for .1...
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Paper Specifications Printer and Paper Storage Environment Ideally, the printer and paper storage environment should be at or near room temperature, and not too dry or humid. Remember that paper absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets.
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Paper Specifications Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: •...
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Paper Specifications Double side-seams construction has vertical seams at both ends Envelopes with of the envelope rather than diagonal seams. This style may be Double Side Seams more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
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Paper Specifications Labels CAUTIONS: • To avoid damaging the printer, use only labels recommended for laser printers. • To prevent serious jams, always use the Multi-Purpose Tray to print labels and always use the rear output tray. • Never print on the same sheet of labels more than once and never print on a partial sheet of labels.
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PPENDIX Using Your Using Your Printer with Printer with a Macintosh a Macintosh Your printer supports Macintosh systems with a built-in USB interface or 10/100 Base-TX network interface card (option). When you print a file from Macintosh, you can use the PCL driver to support your printer’s major printing features.
Macintosh Installation System Requirements To use your Phaser 3310 printer and its software with a Macintosh, your system should have: Macintosh Hardware • One of the following Macintosh models: Requirement -Power Macintosh series (for network connection only) -Power Macintosh G3, G4...
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Macintosh Installation Connecting To Macintosh You can connect the printer to your Macintosh using the USB interface or network interface. USB cable is not provided in your printer. Purchase a certified USB Connection USB 1.0 or 1.1 compliant cable. Turn off the printer and computer. Hold the USB cable so the icon faces up and connect it to your printer’s USB connector.
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Macintosh Installation If you have a printer with 10/100Base-TX network interface Network Connection card installed (Option), you can connect to an Ethernet network. Use a Category 5 twisted pair cable with RJ-45 connectors for 10/100Base-T Ethernet. Plug one end of the network cable into the twisted-pair connector on the back of the printer.
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Installing Software for Macintosh Insert the CD-ROM which came with your printer into the CD-ROM drive. Double-click Xerox Phaser 3310 on your Macintosh desktop. Double-click En, then double-click the Phaser Laser Printer installer icon. If you want to see the User Guide, click User Guide.
From the Apple menu, select Chooser. From the left pane of the Chooser window, click Phaser 3310. Then the Phaser 3310 will appear in the right pane of the Chooser window. Click the Phaser 3310, and close the Chooser window.
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Using PCL Driver Printing from a Macintosh When you print with a Macintosh, you need to check the printer software setting in each application you use. Follow these steps to print from a Macintosh: Open a Macintosh application and select a file you want to print.
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Using PCL Driver Choose Watermark if you want to add a watermark to each page in your document to emphasize its purpose or indicate how it should be handled. For details on the watermark option, see page 5.21. Now open the File menu and click Print. You see the main printer settings dialog box.
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Using PCL Driver Choose the number of copies and indicate which pages you want to print. For advanced printing features, select the desired option. For details, see page B.9. Select the desired option for advanced printing features. Click Print when you are finished checking your settings. SING RINTER WITH A ACINTOSH...
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Using PCL Driver Advanced Printing The Page Setup dialog box contains five categories of page setup properties. Listed below is the name of each property. -Darkness/Quality -Layout -Color -Background Printing -Paper Source Figures below display each property in the Page Setup dialog box.
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Using PCL Driver Color Select grayscale mode. Grayscale Black&White Background Printing Select a priority for your print job in the queue of jobs waiting to print, by clicking one of the following: • Normal to print in the order the Turns job is received.
Description (PPD) File section. If Auto Setup does not work properly, click Select PPD and choose Xerox Phaser 3310. When the setup is completed, click the Create button. Click the Save button to save Phaser 3310 as a desktop printer. B.11 SING...
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When the setup is completed, you see your printer icon is created as a desktop printer. If Auto Setup does not work properly, click Select PPD and choose Xerox Phaser 3310, then click OK. B.12 SING RINTER WITH A...
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Using PS Driver Printing from a Macintosh Follow these steps to print from a Macintosh: Open a Macintosh application and select a file you want to print. Open the File menu, and click Print. You see the main printer settings dialog box. Choose the number of copies and indicate which pages you want to print.
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While your printer is primarily a Windows printer, you can also print from a DOS software program using the Remote Control Panel utility provided in the Phaser 3310 CD-ROM. Topics included in this Appendix are: N About Remote Control Panel for DOS...
DOS software programs. Note: The Phaser 3310 printer’s Remote Control Panel is not a printer driver. It should be used to set print settings that are not available through DOS software programs. Printer drivers are supplied by the manufacturers of your DOS software programs.
Installing the Remote Control Panel for DOS Users The Remote Control Panel utility is provided on the printer software CD-ROM. Place the CD-ROM in the CD-ROM drive. Installation will start automatically. If the CD-ROM drive does not automatically run: Select Run from the Start menu, and type x:\cdsetup.exe in the Open box (where x is the drive letter for the CD-ROM drive), then click OK.
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Installing the Remote Control Panel for DOS Users Click Install RCP. Click Next. DOS A RINTING FROM PPLICATIONS...
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From the Start menu, select Programs. Select Xerox Phaser 3310, and then Uninstall Remote Control Panel. Click OK. The Xerox Phaser 3310 Remote Control Panel and all of its components are removed from your computer. Click Finish. DOS A RINTING FROM...
Panel to select print settings that may not be available on some DOS programs. Typically, duplicate print settings that are selected from a DOS software program override the ones that are selected in the Phaser 3310 Remote Control Panel. Starting Remote Control Panel From the Start menu, select Programs.
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Selecting Print Settings The Remote Control Panel allows you to access the following features: PRINTING • Paper Size sets the paper size. • Paper Tray sets the default paper source. • Copies sets the number of copies printed for each page. •...
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Selecting Print Settings CONFIG • Emulation You can select the emulation for printing a document between AUTO and PCL. The factory default is AUTO. • Power Save determines the length of time the printer waits after a job is printed before it goes to a reduced power state. If the printer is used frequently, select OFF which keeps the printer ready to print with the minimum warm-up time.
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Selecting Print Settings • Toner Density determines the toner density of page. The default value is Medium. • Paper Type provides the printer with information about the type of paper to be used for a print job. For the best result, set this to the paper type you loaded in the paper tray of the printer.
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Selecting Print Settings TEST • Self Test prints the configuration sheet. A list of the user default settings, the installed options, and the amount of printer memory available prints. • Demo Page prints the demonstration page. It shows the printer features and specifications.
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Selecting Print Settings • Typeface allows you to select the desired typeface. This setting is ignored when the software application specifies a font. • Symbol Set determines the symbol set. A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols used when printing with a selected font.
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Selecting Print Settings When installing PS option, you can use fallowing features. PS 3 • Font List prints the font list showing all the fonts available for PostScript (only available when the PostScript option is installed). • Print error information determines what action the printer should take when an error occurs in PS interpreter.
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PPENDIX Using Windows Using Windows PostScript Driver PostScript Driver If you want to use the PostScript driver provided with your system CD-ROM or diskettes to print a document, use the information on this Appendix. Topics included in this Appendix are: N Setting Your Printer with the PS Option N Installing PPD Files N Accessing the PS Printer Driver Features...
If you want to use the PostScript driver to print a document, your printer should have: • PS SIMM (Option) • 12 MB or more RAM. Phaser 3310 comes with 4 MB as standard and the 8 MB SIMM included in the PS Option Kit must also be installed.
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Installing PPD Files Insert the CD-ROM shipped with your printer into your CD-ROM drive. Click the Windows Start button. Select Settings then Printers to open the Printers window. Double click Add Printer. Click Next. Select Local printer. Click Next. Click on Have Disk, click Browse, then choose: Language Codes •...
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Installing PPD Files Click Next. The files are copied into the appropriate directory. Click Next. SING INDOWS CRIPT RIVER...
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Installing PPD Files Click Next. Click Finish. Note: When you install the driver, if the dialog box prompting you to insert the Windows CD appears, insert the Windows CD-ROM shipped with your printer into your CD-ROM drive. Click Browse, and then select CD-ROM drive or click OK.
To open the properties window from inside an application: 1. From the File menu, select Print to open the Print dialog box. 2. Make sure that Xerox Phaser 3310 PS is selected in the Name drop-down list. 3. Click Properties to open the properties window. SING...
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PPENDIX Using Your Using Your Printer on Printer on a Network a Network If you work in a networked environment, the printer can be shared by other users on the network. This appendix provides information on the following topics: N About sharing the Printer on a Network N Setting Up a Locally Shared Printer N Setting Up a Network-Connected Printer...
Printing Across a Network Whether the printer is locally connected or network connected, you need to install the Phaser 3310 printer software on each computer that will print documents to the Phaser 3310 printer. SING THE...
Setting Up a Locally Shared Printer Windows 98/Me Setting Up Host Computer Start Windows. From the Start menu, select Control Panel, and double- click on the Network icon. Check the File and Print Sharing box, then click OK. Close the window. Click Start and select Printers from Settings, then double- click your printer name.
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Setting Up a Locally Shared Printer Windows NT/2000/XP Setting Up Host Computer Start Windows. From the Start menu, select Settings, then Printers. (Windows NT/2000) From the Start menu, select Printers and Faxes. (Windows XP) Double-click your printer icon. From the Printer menu, select Sharing. Check the Shared box.
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Setting Up a Locally Shared Printer Setting Up Client PC Right-click Start, and select Explorer. Open your network folder in the left column. Click the shared name. From the Start menu, select Settings, then Printers. (Windows NT/2000) From the Start menu, select Printers and Faxes. (Windows XP) Double-click your printer icon.
Setting Up a Network-Connected Printer To use Phaser 3310 printer as a network printer, you must install an optional network card in your printer. See page F.5 for information on installing network card. After the network card is installed, you must set up your printer as a network printer using the documentation and Xerox SyncThru software provided with the network card.
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Your printer is a full-featured laser printer that has been optimized to meet most of your printing needs. Recognizing that each user may have different requirements, however, Xerox makes several options available to enhance the printer’s capabilities. This appendix provides information on the following topics:...
Precautions DISCONNECT THE POWER CORD: Never remove the printer control board while the printer is plugged in. To avoid the possibility of electrical shock, always disconnect the power cord when installing or removing ANY internal or external printer option. DISCHARGE STATIC ELECTRICITY: The control board and internal printer options (Memory SIMM, PS SIMM, Network interface) are sensitive to static electricity.
This procedure is applicable to either option. Note: Since PostScript setting requires 12 MB of printer memory and the Phaser 3310 comes with 4 MB standard, installation of the PS SIMM requires installation of a 8 MB SIMM memory as well (supplied as part of PS Option Kit).
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Memory and PostScript SIMMs Hold the memory SIMM so that the notch and the connection point are aligned with the slot as shown, and insert the SIMM all the way into the upper slot labeled DRAM MODULE at a 45 degrees angle. DRAM MODULE FLASH-ROM MODULE Rotate it up until it snaps into place.
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Memory and PostScript SIMMs Make sure that the SIMMs are secured in place by the metal clips and pins on both sides of the connectors. clip Reconnect the power cord and printer cable, then turn the printer on. Note: For PostScript driver installation and usage information on a Macintosh system, refer to Appendix B, “Using Your Printer with Macintosh.”...
Network Interface Card Review the precautions on page F.1 and then follow this procedure to install the Network card option in your printer. Unpack the network printer card. You should find the following items. Network card CD-ROM (PortThru) (SyncThru) User Guide Turn the printer power off and unplug all cables from the printer.
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Network Interface Card Align the connector on the network card with the connector on the control board. Push the card firmly into the connector until it is completely inserted in place. Tighten the two screws as shown. Tighten the two screws, then replace the plate.
Label Note: Be sure you check the label before using the optional Tray 2. (For use with Phaser 3310 only) Turn off the printer and unplug all cables from the printer. Observe the location of the support unit’s connector and tabs.
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Paper Tray 2 Reconnect the cables, then turn the printer on. Note: To print from Tray 2, you must configure the printer driver from your application prior to printing. To access the printer driver, see page 5.2. Click. If this box is checked, you can select Tray 2 in the Paper Source drop-down list.
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Paper Tray 2 Push down on the metal paper lift plate to lock it in place. Load paper with the print side facing down. Make sure it is flat in the tray at all four corners. Slide the tray back into the printer. RINTER PTIONS...
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Paper Tray 2 To Change Paper Size in Tray For legal, folio or A4 paper, squeeze the release on the reverse side of the rear wall to adjust the tray length. Adjust the side guide to lightly touch the print media. If necessary, adjust the rear side guide by pulling up on the tab and sliding the guide to the left.
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PPENDIX Using Your Using Your Printer in Linux Printer in Linux You can use Xerox Phaser 3310 printer in Linux environment. This appendix provides information on the following topic: N Linux Driver Installation...
Linux Driver Installation This Linux driver is designed for the Xerox Phaser 3310 printer and supports Linux Red Hat 6.0 or higher and Intel Linux. If your Linux version is not included, this driver might not work properly. • Install Setup Script file configuration a.
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Device option. Click the Select button in the Input Filter to access filter setup. Select Xerox Phaser 3310 PCL5e Compatible for the Printer Type item. Then select the default resolution and paper size. To save the setting, press the OK button.
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INDEX Numeric 2-sided printing Darkness 5.19 Dark text 5.19 Data light Demo button demo page, print 2.9, 7.6 driver access All text to Black 5.19 features 2.15 install 2.12 remove 2.16 repair 2.16 booklet printing 5.13 envelopes, print 4.12 error messages 7.22 cancel, print job Cancel button...
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INDEX manual feed install loading paper 4.10 Linux driver paper source setting PCL driver for macintosh Manual light PPD file for windows memory, option printer software, parallel cable 2.12 multi-purpose tray printer software, USB cable 2.17 loading paper remote control panel for windows paper source setting toner cartridge multiple pages on one sheet, print...
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INDEX print quality problem, solving paper back of printouts dirty 7.20 acceptable size and capacities 4.2, A.3 background scatter 7.19 choose black pages 7.20 guidelines 4.3, A.4 character voids 7.21 load 2.5, 4.6 checklist 7.16 specifications curl or wave 7.20 storage environment dropouts 7.17...
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INDEX (continued) problem, solving scaling your document 5.11 common macintosh problems 7.26 setup printer chapter 2 common windows problems 7.25 specifications error messages 7.22 paper general printer paper jam SRT mode 5.19 print quality 7.16 system error 7.24 PS errors 7.28 Troubleshooting checklist see postscript 3 emulation...