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68
ESS Introduction and Planning
These are the names of individuals at your site that service personnel can
contact about ESS service matters.
e. Electronic mail (e-mail) address
Note: IBM strongly recommends that you list at least one e-mail address.
This address will receive information when product engineers or
service support personnel connect to your machine.
4. Enable ESS Specialist
Check either Yes or No. IBM service will enable or disable ESS Specialist
during installation of your ESS. ESS Specialist is the Web interface that you
and IBM use to configure the ESS. When you enable ESS Specialist, you can
use it to change the configuration.
5. Call home and remote services
Complete all of this information except the Remote telephone numbers field
and the Support catcher telephone number field. IBM service personnel or
your service provider completes these fields.
a. Enable the incoming calls
The ESS can accept the incoming calls. Check Yes to enable these calls.
Check No to disallow or deny these calls.
b. Enable outgoing modem calls
The ESS can place a call to IBM service or to your service provider when it
requires service. Check Yes to enable these calls. Check No to disallow or
deny these calls.
c. Call home heartbeat interval
Enter 0 - 15 days to set the length of time between heartbeat call homes
from the ESS clusters to IBM. IBM uses this record to monitor the health of
the call home process for each cluster. If you enter 0, the ESS does not
send a call home heartbeat. The default interval is 5 days.
d. Enable e-mail across the LAN
The ESS can send e-mail to your LAN when it requires service. It sends
e-mail through the ESSNet if you have attached your LAN to the ESSNet
external hub. Check Yes to enable e-mail. Check No to disable e-mail.
e. Enable pager messages
The ESS can send problem information to your pager if you have attached
your LAN to the ESSNet external hub. Check Yes to enable pager
messages. Check No to disable pager messages. See step 9 on page 71
for details about pagers.
f. Remote telephone numbers
IBM service personnel or your service provider completes this information.
The telephone numbers should include area codes and country codes,
when appropriate.
g. Support catcher telephone number
IBM service personnel or your service provider completes this information.
The telephone numbers should include area codes and country codes,
when appropriate. The SSR personnel who do not know this number
should call the next level of support for this information.
Service personnel use this telephone number to send heartbeat call home
records that are non-problem related, directly to the support catcher server
rather than to the catcher server for remote technical-assistance
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