VTech CM18045 User Manual page 94

Appendix
Troubleshooting
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your cordless handset.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must
use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone lines, you must install a
DSL filter between each telephone line cord and telephone wall
jack. The filter prevents noise and caller ID problems resulting
from DSL interference. Please contact your DSL service
provider for more information about DSL filters.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features work
only if both you and the caller are in areas offering caller ID
service, and if both telephone service providers use compatible
equipment.
The charge light is off.
• Make sure you plug the power adapter into an electrical outlet
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset
to reset.
• Clean the cordless handset and charger charging contacts each
month with a pencil eraser or cloth.
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