VTech CM18445 User Manual
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VTech CM18445 User Manual

4-line small business system main console
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Summary of Contents for VTech CM18445

  • Page 1 CM18445 Go to www.vtechphones.com to register your product for 4-Line enhanced warranty support and Small Business System the latest VTech product news. Main Console User’s manual...
  • Page 2 Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your VTech product can be found on the bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

  • Page 3: Planning Your System

    Introduction Planning your system The CM18445 is the main console of your new 4-line telephone system. It can be used as a standalone telephone when a single user monitors up to four telephone lines provided by your telephone service provider.

  • Page 4: Important Safety Information

    Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 5: Save These Instructions

    Important safety information Especially about cordless telephones • Electrical power: The console must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the console is unplugged, switched off or if the electrical power is interrupted.

  • Page 6: Parts Checklist

    Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide Addendum sheet Handset with coiled cord installed (IS6100 & TL80133) Console Power adapter Audio cable Four telephone line (Music On Hold)

  • Page 7: Table Of Contents

    Table of contents Getting started Area codes ..........33 Installation ..........1 Console name ........34 Backup battery installation ......2 Hold reminder ........34 Console installation ........3 Dial mode ..........35 Wall mount installation (optional) ....6 Factory reset ........35 Tabletop to wall installation ....6 User support ........35 Wall to tabletop installation ....9 Operation Adding and registering a cordless...
  • Page 8 Call history Answer an intercom call ......47 About the caller ID ........62 End an intercom call ......47 Answer an incoming call during an Information about caller ID with call intercom call ........48 waiting ..........62 Hold an intercom call ......48 Caller ID information .......63 Handle an intercom call by the How the caller ID information works ..63 general mailbox ........48...
  • Page 9 Auto attendant operation ......84 Using the auto attendant ....84 Auto attendant (AA) flow chart ....85 Answering system operation ....86 New message indication .....86 Call screening ........86 Call intercept ........86 Message playback .......86 Options during playback ......87 Transfer messages ......87 Delete all general mailbox messages ...88 Record and deliver memos ....88 Remaining time ........88 Remote access ........89...

  • Page 10: Getting Started Installation

    Getting started Installation Install the console close to the telephone jacks and a power outlet not controlled by a wall switch. The console can be placed on a flat surface or vertically mounted on the wall (pages 6-9). NOTE: If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install DSL filters between the telephone line cords and the telephone wall jacks (see page 4 or page 5).

  • Page 11: Backup Battery Installation

    Getting started Backup battery installation To maintain normal system operation in the event of a power failure, please purchase and install four AA alkaline batteries to this console before use. If power fails with working batteries installed, all functions work properly except for the display illumination.

  • Page 12: Console Installation

    Getting started Console installation Install the mounting bracket for tabletop use. Low tabletop position: Insert the fixed tabs of the mounting bracket into slots . Press the flexible tabs into slots until they click into place. Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots .
  • Page 13 Getting started Console installation Option 1: If you have four single-line wall jacks, install your console, as shown below. Line 1 Line 2 Line 3 Line 4 One end of the coiled telephone line cord has already been plugged into the handset.
  • Page 14 Getting started Console installation Option 2: If you have two 2-line wall jacks, install your console, as shown below. Line 1/2 Line 3/4 One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly. Plug the other end of the coiled handset cord into the left side of the console.

  • Page 15: Wall Mount Installation (Optional)

    Getting started Wall mount installation (optional) Tabletop to wall installation To install your console in the wall installation position, make sure you first unplug the power adapter from the electrical outlet and the telephone line cords from the wall outlet. Place your corded handset aside.
  • Page 16 Getting started Wall mount installation (optional) 4. Plug the telephone line cords into the wall jacks. Option 1: If you have four single-line wall jacks, connect the telephone line cords, as shown below. Line 1 Line 2 Line 3 Line 4 Option 2: If you have two 2-line wall jacks, connect the telephone line cords, as shown below.
  • Page 17 Getting started Wall mount installation (optional) 5. Wrap the telephone line cords, as shown below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.

  • Page 18: Wall To Tabletop Installation

    Getting started Wall mount installation (optional) Wall to tabletop installation To return the console from wall installation to tabletop position: Unwrap the telephone line cords. Remove the console from the wall. Unplug the telephone line cords from the telephone wall jack and the power adapter cord from the electrical outlet.

  • Page 19: To Register Deskset To Console

    MENU/ Register Ext. 4. On the deskset, press #. The deskset shows Registering..CM18445: 5. You hear a beep when the registration is successful. Both the console and the deskset show Deskset X registered. (X represents the extension number 1-9).

  • Page 20: Adding And Registering A Cordless Handset

    2. Press SELECT or SKIP . MENU/ SELECT or SKIP again to select 3. Press MENU/ CM18445: Register Ext. 4. On the handset, press #. The handset shows The handset shows Registering..5. The handset beeps once and begins registering to the console.

  • Page 21: Adding And Registering Other Cordless Accessories

    Getting started Adding and registering other cordless accessories You can add cordless headsets (VTech model IS6100), or cordless speakerphones (AT&T model TL80133) to the console. The cordless accessories are sold separately. Make sure the cordless headset or speakerphone is charged before use. Refer to the corresponding user’s manual for details.

  • Page 22: Adding A Corded Headset (Optional)

    Getting started Adding a corded headset (optional) You can use this console handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). See page 37 for instructions on using the corded headset with this telephone. To add a corded headset to the console Side view of the console Lift open and rotate the plastic cover.

  • Page 23: System Setup

    Getting started System setup Line mode Use this feature to set each of the telephone lines to respond to incoming calls in one of the four possible line modes, as shown in the chart below. Incoming call - the called line flashes and rings on every extension Call not answered -...

  • Page 24: Set Date And Time

    Getting started System setup Set date and time The answering system displays the date and time of the message while playing messages. Before using the answering system, follow the steps below to set the month, day, year and time. When the console is idle, press MENU /SELECT to scroll to Date and time, then press SELECT or...

  • Page 25: Ring Group

    Getting started System setup Ring group Use this feature to specify which extensions ring and display the caller ID information when there is incoming call on a certain telephone line. By default, all extensions ring on all lines. You can exclude some extensions from the ring group, however, they can still be used to make outgoing calls on the non- ringing line.

  • Page 26: Music On Hold (M.o.h.)

    Getting started System setup Music on hold (M.O.H.) You can choose what callers hear when being placed on hold. You have four options: If you want callers to hear the hold reminder tone, select Hold tone in the • M.O.H. source menu (page 17). •...
  • Page 27 Getting started System setup Record music or a voice message: You can record audio or music from an audio source such as a computer, mobile phone or MP3 player with a 3.5mm audio jack using the audio cable provided. The recording can be up to three minutes long and plays repeatedly while a call is on hold.
  • Page 28 Getting started System setup NOTES: If you want to record a piece of new music while the music on hold is in use, M.O.H. currently in • use. Please try again later. displays on the screen. If you fail to record a message, ensure that the audio cable is fully plugged into the MUSIC ON •...

  • Page 29: Console Overview

    Getting started Console overview MESSAGE WAITING LINE 1-LINE 4 keys indicator • Press to make or • Turns on when there are new answer a call on the messages in the general desired line. mailbox. MAIL BOX • When in idle mode, press to enter the general mailbox menu.

  • Page 30: Speed Dial Keys

    Getting started Console overview Speed dial keys • Press to dial the desired speed dial number. LOWER • When assigning or dialing a speed dial number, press to switch to the lower location (the second 16 locations) of a speed dial key. SPEAKER MUTE •...

  • Page 31: Directory Card

    Getting started Console overview Directory card To write names on the directory card, follow the steps mentioned below: Write the information on a directory card that comes with the package. Insert the edge of the directory card in the slot at the front of the console, under the plastic cover.
  • Page 32 Getting started Console overview The following tables provides you with more details on the main menu and answering system setup sub-menu of the console. Table 1 - Main menu (Press MENU/ in idle screen) SELECT Menu Description Reference Directory Review, add or delete directory entries. Pages 57-61 Call history Review, delete call history entries, or copy an...
  • Page 33 Getting started Console overview Table 1 - Main menu (Press MENU/ in idle screen) (Continued) SELECT Menu Description Reference COVM Set whether the console will display if Central Page 56 Office has voicemail for you. Date and Set the date and time of the console. If you Page 15 time have subscribed to Caller ID Type I service, you...

  • Page 34: Main Menu)

    Getting started Console overview Table 2 - Answering system setup sub-menu (Select Ans sys setup in main menu) Menu Description Reference Gen MB Set up the console’s general mailbox. Pages 75-77 setup This mode allows callers on a particular line to leave messages in the console’s general mailbox.

  • Page 35: Console Screen Icons

    Getting started Console screen icons On when any corresponding extensions are in use. Ringer off - On steadily when the ringer volume is set to off or the do not disturb function is on. Headset - On steadily when using a corded headset. COVM There is new voicemail for the telephone line(s) next to the COVM indicator.

  • Page 36: Alert Tones And Lights

    Getting started Alert tones and lights Alert tones One beep The console is recording an announcement or memo. Two beeps You have set the hold reminder on; a call has been on hold for more than three minutes. -OR- You have set the message alert tone on. -OR- There is an incoming call waiting.

  • Page 37: Settings Console Setup

    Settings Console setup Menu settings Use this menu to change the telephone system settings. Press MENU when in idle mode (when the console is not in use) to console is not in use) to is not in use) to /SELECT enter the main menu.

  • Page 38: Ringer Tone

    Settings Console setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling. When the console is idle, press MENU /SELECT to scroll to Ringer setting, then press SELECT or...

  • Page 39: Lcd Contrast

    Settings Console setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. When the console is idle, press MENU /SELECT Press to scroll to Console setup, then press SELECT or MENU/ /SKIP.

  • Page 40: Language

    Settings Console setup Language This feature allows you to change the language used for all screen displays of the console and voice prompts used in the system. The language setting on the console also dictates voice prompts used in the registered desksets and cordless handsets.

  • Page 41: Call Privacy

    Settings Console setup Call privacy The call privacy is set to Off by default. The console allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time. When the console is idle, press MENU /SELECT to scroll to Console setup, then press...

  • Page 42: Area Codes

    Settings Console setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code.

  • Page 43: Console Name

    Settings Console setup Console name Use this feature to rename the console. When the console is idle, press MENU /SELECT Press to scroll to Console setup, then press SELECT or MENU/ /SKIP. to scroll to Console name, then press SELECT or Press MENU/ /SKIP.

  • Page 44: Dial Mode

    • The whole system is not functional while the console is resetting. Do not power off the console during this period. User support Use this feature to display the VTech website. When the console is idle, press MENU /SELECT Press...

  • Page 45: Operation Console Operation

    Operation Console operation The console comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Primary line on page 31 for details. When you answer a call, the console automatically selects the ringing line.

  • Page 46: On Hook Dialing (Predialing)

    Operation Console operation To make a call using a corded headset: Make sure a corded headset is connected to the console (page 13). Press HEADSET on the console. Wait for a dial tone, then dial the number. To hang up, press HEADSET. To make a call using a cordless headset or speakerphone: You can make a call using a registered cordless headset or speakerphone after it is linked with an extension device.

  • Page 47: Options While On Calls

    Operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, and someone calls while you are in the middle of a call, you hear two beeps. • Press FLASH to put your current call on hold and take the new call.

  • Page 48: Hold

    Operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference feature. While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds.

  • Page 49: Call Privacy

    Operation Options while on calls Call privacy During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up or resume the call you put on hold. To turn call privacy off during a call: While on a call, press MENU /SELECT...

  • Page 50: Recording A Call

    Operation Options while on calls Recording a call Use this feature to record two-way phone conversations, conferences or intercom calls. The recording is treated the same as memos and is marked as a new message in the general mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 86).

  • Page 51: Chain Dialing

    Operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or speed dial memory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or speed dial memory.

  • Page 52: Redial

    Operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in the console. View the 10 most recently dialed numbers Press AUTO REDIAL to enter the redial list and display the most recently called number. Press to view other recently called numbers.

  • Page 53: Delete A Number

    Operation Redial Copy a redial entry to directory (continued) SELECT to save. To exit without making changes, press Press MENU/ CANCEL to return to the previous menu. Delete a number While the screen displays the desired number, press DELETE to delete the number from the redial memory.

  • Page 54: Conference Call

    Operation Conference call The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). Establish a conference call There are two ways to establish a conference call. Hold an intercom call After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call.

  • Page 55: Options During A Conference Call

    Operation Conference call Establish a conference call (Continued) 3. Press CONFERENCE at any time to begin the conference call. 4. If necessary, repeat step 2 (make another outside call) and step 3 above to invite another external party to join the conference until the maximum capacity is reached.

  • Page 56: Intercom

    Operation Intercom You can use the intercom feature for conversations between the console and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset or speakerphone, it can only receive intercom calls.

  • Page 57: Answer An Incoming Call During An Intercom Call

    Operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the call, press the corresponding line key (LINE 1-LINE 4). The intercom call is hold automatically. Hold an intercom call During an intercom call, press HOLD.

  • Page 58: Call Transfer

    Operation Call transfer You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press TRANSFER on the console while on a call.

  • Page 59: Call Transfer Using Intercom

    Operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: Press INTERCOM on the console while on a call. SELECT or Press to scroll to a desired extension, then press...

  • Page 60: Paging

    Operation Paging You can directly broadcast messages to the speakerphone of any extension deskset and handset. The extension(s) you called can respond by pressing the PAGE key to begin a two-way communication. Make a paging call to an extension Press PAGE on the console when it is idle.

  • Page 61: Set And Edit A Group For Paging Calls

    Operation Paging Set and edit a group for paging calls Use the group setting if you want to broadcast your voice to a group of extensions. When you page a group, only the selected extensions hear your voice. You can create up to three paging groups. Press PAGE on the console when it is idle.

  • Page 62: Speed Dial

    Operation Speed dial This console has 32 speed dial locations where you can store and dial phone numbers or system extension numbers. You can store up to 32 digits in each location. You can access the first 16 locations using only the speed dial keys.
  • Page 63 Operation Speed dial Assign a speed dial entry (continued) To add a new phone number: When the console is idle, press MENU/ SELECT Press to scroll to Speed dial, then press SELECT or /SKIP. MENU/ The screen displays Speed dial: Press a speed dial key to edit. Press the desired speed dial key, or press LOWER followed by the desired SELECT.

  • Page 64: Dial A Speed Dial Entry

    Operation Speed dial Dial a speed dial entry When the console is idle, press the desired speed dial key for the destination party in the upper location. -OR- When the console is idle, press LOWER followed by the speed dial key for the destination party in the lower location.

  • Page 65: Covm

    Operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature. When the console receives new voicemail messages on a particular line, the screen displays COVM Line X in idle mode (X represents the line number).

  • Page 66: Directory About The Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this console can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers.

  • Page 67: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the console is idle, enter the telephone number (up to 32 digits). SELECT. Use the dialing keys to edit the number, if necessary. Press MENU/ Press DELETE to delete a digit.

  • Page 68: Review Directory Entries

    Directory Create directory entries Create a new directory entry (continued) -OR- When the console is idle, press MENU /SELECT Press SELECT or /SKIP to choose Directory. MENU/ Press to scroll to Add contact, then press SELECT or /SKIP. MENU/ • If the directory is empty, press SELECT.

  • Page 69: Search Directory

    Directory Search directory Search by name The names appear in alphabetical order. Follow the steps below to search for directory entries on the console. Press DIRECTORY on the console. The screen displays the first entry in the directory. Press to browse through the directory. browse through the directory.

  • Page 70: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review (page 59) or name search (page 60) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset, or pressing...

  • Page 71: Call History About The Caller Id

    Call history About the caller ID This console supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.

  • Page 72: Caller Id Information

    Call history Caller ID information How the caller ID information works The console stores caller ID information for the last 50 incoming calls in the console. Entries are stored in reverse chronological order. The console deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information.

  • Page 73: Caller Id Operation

    Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

  • Page 74: View Dialing Options

    Caller history Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits.

  • Page 75: Save A Caller History Entry To The Directory

    Call history Caller ID operation Save a caller history entry to the directory When in the caller ID history, press to browse the number you wish to save. SELECT. The screen displays Edit number. Use the dialing 2. Press MENU/ keys to enter the number (up to 32 digits).

  • Page 76: Reasons For Missing Caller Id Information

    Call history Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The number has been set as private. The name has been set as private. Both the name and number have been set as private.

  • Page 77: Answering System About The Answering System

    Answering system About the answering system Your console has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your console’s built-in answering system messages and voicemail messages are separate.

  • Page 78: Answering System Capacity

    Answering system About the answering system Answering system capacity Apart from the default announcements, you can record up to five new announcements for use in the answering system. Each announcement can be up to 90 seconds. The announcements of auto attendant, announce only answer mode, and general mailbox all require system memory to record, so we suggest recording brief announcements in order to leave more space for messages.

  • Page 79: Auto Attendant Setup

    Answering system Auto attendant setup You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enable callers to record voice messages by forwarding the calls to the console’s general mailbox.

  • Page 80: Announcement (Auto Attendant)

    Answering system Auto attendant setup Announcement (auto attendant) Use this feature to record up to three new announcements so that you can have different announcements for daytime and after hours, and an announcement for the company directory. You can easily switch among the recorded announcements.

  • Page 81: Answering System

    Answering system Auto attendant setup To record the daytime or nighttime announcement: When the console is idle, press MENU /SELECT Press to scroll to Ans sys setup, then press SELECT or MENU/ /SKIP. to scroll to Auto att setup, then press SELECT or Press MENU/...
  • Page 82 Answering system Auto attendant setup To set the start and end time of auto attendant announcement: You can set the start and end time of the daytime announcement. The system plays the nighttime announcement in the rest of the time. When the console is idle, press MENU /SELECT to scroll to Ans sys setup, then press...
  • Page 83 Answering system Auto attendant setup To play the recorded auto attendant announcement: When the console is idle, press MENU /SELECT Press to scroll to Ans sys setup, then press SELECT or MENU/ /SKIP. to scroll to Auto att setup, then press SELECT or Press MENU/...

  • Page 84: General Mailbox Setup

    Answering system General mailbox setup This console has a general mailbox that can answer calls and record messages when it is turned on. It also picks up unanswered intercom calls and calls forwarded from the auto attendant. Apart from being the general mailbox of the system, it also acts as the extension mailbox of the console.

  • Page 85: Announcement (General Mailbox)

    Answering system General mailbox setup Announcement (general mailbox) An announcement plays when calls are answered by the general mailbox. The system has a default announcement, “Hello. This is the general mailbox. Please leave a message after the tone.” You can use this announcement or record your own.
  • Page 86 Answering system General mailbox setup To play the recorded general mailbox announcement: When the console is idle, press MENU /SELECT to scroll to Ans sys setup, then press SELECT or Press MENU/ /SKIP. SELECT or /SKIP to select Gen MB setup. Press MENU/ to choose Anncment setup, then press...

  • Page 87: Announce Only Setup

    Answering system Announce only setup If announce only is turned on, when there is an incoming call, the system plays an announcement after the number of rings you set in the Number of rings (announce only) section below. Then, the call is dropped. Activate announce only The console displays Annc above the line key(s) when the announce only mode is turned on for the particular line(s).

  • Page 88: Announcement (Announce Only)

    Answering system Announce only setup Announcement (announce only) An announcement plays when calls are answered by the announce only mode. The system has a default announcement, “Hello. Thank you for calling our company. We are not available to answer your call right now. Please call again later.
  • Page 89 Answering system Announce only setup To play the recorded announce only announcement: When the console is idle, press MENU /SELECT to scroll to Ans sys setup, then press SELECT or Press MENU/ /SKIP. to scroll to Annc only setup, then press SELECT or Press MENU/...

  • Page 90: Answering System Setup

    Answering system Answering system setup All feature settings below apply to the auto attendant, announce only and general mailbox answer modes. Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. This feature is set to On by default. You hear the incoming message on your console when a call comes in.

  • Page 91: Call Intercept

    Answering system Answering system setup Call intercept When a caller is leaving a message on your general mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1- LINE 4). Choose whether private incoming messages can be intercepted by the console during recording.

  • Page 92: Message Alert Tone

    Answering system Answering system setup Message alert tone Use this feature to turn the audible message alert on or off. If the message alert tone is on, the console beeps every 10 seconds when there are new messages in the general mailbox. When the console is idle, press MENU /SELECT to scroll to Ans sys setup, then press...

  • Page 93: Auto Attendant Operation

    Answering system Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the number of rings you programmed (see Number of rings (auto attendant) on page 70), and plays the appropriate auto attendant announcement. You can choose from one of the following options.

  • Page 94: Auto Attendant (Aa) Flow Chart

    Answering system Auto attendant operation Auto attendant (AA) flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller dials Caller enters extension remote access command twice twice number code entered AA plays Answering AA replays AA records AA calls user-...

  • Page 95: Answering System Operation

    Answering system Answering system operation New message indication The console displays XX New messages when there are new messages and/ or memos in the general mailbox. The MESSAGE WAITING indicator on the console turns on when there are new messages in the general mailbox. Call screening If the answering system and call screening are turned on (see Call screening on page 81), the incoming message broadcasts at the console when a call...

  • Page 96: Options During Playback

    Answering system Answering system operation Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece. When a message is playing on the console: • Press +/VOL/- /VOL/- - to adjust the message playback volume.

  • Page 97: Delete All General Mailbox Messages

    Answering system Answering system operation Delete all general mailbox messages You can delete all messages stored in the general mailbox. When the console is idle, press MAIL BOX. Press to scroll to Delete all old, then press SELECT or MENU/ /SKIP.

  • Page 98: Remote Access

    Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make sure the auto attendant, the announce only mode, or the general mailbox of the console is turned on for this feature to work. Remote access can only play messages stored in the general mailbox.

  • Page 99: Appendix

    Appendix Deregistering extensions If you already have nine registered extensions and need to replace or add a new extension, you must first deregister the desired extension(s) first, then register the extension(s) you wish to use, one at a time. Deregistering a cordless handset or deskset will clear the extension mailbox on that device.

  • Page 100: Console Display Screen Messages

    Appendix Console display screen messages All Caller ID history entries are deleted. All group settings for paging call are cleared. All old messages in the general mailbox are deleted. There are no entries in the caller ID history. The console is making an intercom call. A directory entry is deleted.
  • Page 101 Appendix Console display screen messages You have detached the cordless headset or speakerphone from an extension. The cordless headset or speakerphone you linked with the console is in use on a telephone line. The cordless headset or speakerphone you linked with the console is in a conference call. The cordless headset or speakerphone you linked with the console is in an intercom call.
  • Page 102 Appendix Console display screen messages You select HDST/SPK in the main menu but there is no registered cordless headset or speakerphone. The telephone number you have entered is already stored in the directory. A paging call is established to other system extensions.

  • Page 103: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. My console doesn’t work at all. •...
  • Page 104 Appendix Troubleshooting My console isn’t performing normally. • Make sure you plug the power cord securely into the console. Plug the power adapter into a different working electrical outlet without a wall switch. • Reset the console. Unplug the electrical power and remove all the batteries. Wait 15 seconds, then plug the power adaptor back in and install the batteries again.
  • Page 105 Appendix Troubleshooting • When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on. I hear other calls while using my telephone.
  • Page 106 Appendix Troubleshooting • If the other telephones in your building are having the same problem, contact your telephone service provider. • Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone.
  • Page 107 Appendix Troubleshooting I have difficulty hearing messages. Press VOL + to increase the speaker volume on the console. • System does not answer after the correct number of rings. • Make sure that the answering system is on (page 14). •...
  • Page 108 Appendix Troubleshooting The auto attendant does not record messages. • Make sure the auto attendant is turned on (page 70). • Make sure the memory of the answering system is not full. Please refer to the Remaining time on page 88 in the user’s manual. If the memory is full, the system announces “Memory full”...
  • Page 109 Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 68). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 110: Maintenance

    Appendix Maintenance Taking care of your telephone • Your console contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your console if you ever need to ship it. Avoid water •...

  • Page 111: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

  • Page 112: Fcc Part 15

    The console shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

  • Page 113: For C-Ul Compliance Only

    Appendix For C-UL compliance only Mesures de sécurité importantes This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Information relative à...
  • Page 114 Appendix For C-UL compliance only Spécifiquement en rapport avec les téléphones sans fil • Alimentation électrique : La base de ce téléphone sans fil doit être branchée à une prise de courant électrique fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur mural.

  • Page 115: Limited Warranty

    This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada. 2. What will VTech do if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)? During the limited warranty period, VTech’s authorized service representative will repair or replace...
  • Page 116 Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT.

  • Page 117: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Console voltage 100Vrms - 120Vrms (AC voltage, 50/60Hz) Console voltage 6VDC @800mA (AC adapter output) Backup batteries Four 1.5V AA size alkaline batteries Headset jack 2.5mm, 32-150ohm Operation with backup batteries Operating time* Talk time (corded handset earpiece) Up to 4.8 hours...

  • Page 118: Index

    Index Add a corded headset 13 Date 15 Add a cordless handset 11 Default Add a cordless headset or announcement 71, 74, 77, 80 speakerphone 12 music 17 Add a deskset 10 Default settings 35 Alert tones 27 Deliver a memo 88 Announcement 71–74, 76–77, 79–80 Deregistration 90 Announce only 14, 78–80...
  • Page 119 Index Music on hold (M.O.H.) 17–19, 39, 48 Mute 38 Icons 26 Important safety information i–ii Indication 26, 27, 36, 86 Navigation keys 20 Installation 1–5 New message indication 86 Intercom 47–48, 50 On hook dialing (predialing) 37 Join a call 45–46 Operation 36–56 Overview 20–25 Key tone 30...
  • Page 120 Index Speed dial 53–55 Speed dial keys 21, 53–55 Switch between lines 39 System setup 14–19 Tabletop installation 3, 9 Technical specifications 108 Telephone operation 36–56 Temporary ringer silencing 37 Temporary tone dialing 38 Time 15 Transfer a call 49, 50 Troubleshooting 94–100 Two-way communication 51 Two-way recording ii...
  • Page 121 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2015 VTech Communications, Inc. All rights reserved. 04/15. CM18445_CIB_V1.0...

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