Epson 3801 User Manual page 5

User's Guide
Temporarily Printing with Black Ink. . . . . . . . . . . . 68
Temporarily Printing with Black Ink - Windows. 69
Temporarily Printing with Black Ink -
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Conserving Black Ink when the Black Ink Is
Low (for Windows Only). . . . . . . . . . . . . . . . . . . . 71
Improving Print Quality
Checking and Cleaning the Print Head. . . . . . . . . . 72
Checking and Cleaning the Print Head -
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 72
Checking and Cleaning the Print Head -
Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Checking and Cleaning the Print Head -
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . 73
Aligning the Print Head - Control Panel. . . . . . . 74
Aligning the Print Head - Windows. . . . . . . . . . .74
Aligning the Print Head - Mac OS X. . . . . . . . . . 75
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . . 75
Applications and Network Service
Information
Epson Connect Service. . . . . . . . . . . . . . . . . . . . . .76
Web Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Necessary Applications. . . . . . . . . . . . . . . . . . . . . .76
Windows Printer Driver. . . . . . . . . . . . . . . . . . . 76
Mac OS X Printer Driver. . . . . . . . . . . . . . . . . . 78
E-Web Print (for Windows Only). . . . . . . . . . . . 80
EPSON Software Updater. . . . . . . . . . . . . . . . . .80
EpsonNet Config. . . . . . . . . . . . . . . . . . . . . . . . 80
Uninstalling Applications. . . . . . . . . . . . . . . . . . . . 81
Uninstalling Applications - Windows. . . . . . . . . 81
Uninstalling Applications - Mac OS X. . . . . . . . . 81
Installing Applications. . . . . . . . . . . . . . . . . . . . . . 82
Updating Applications and Firmware. . . . . . . . . . . 83
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . . 84
Checking Messages on the LCD Screen. . . . . . . . 84
Checking the Printer Status - Windows. . . . . . . . 85
Checking Printer Status - Mac OS X. . . . . . . . . . 85
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . . 85
Removing Jammed Paper from the Front
Cover (A). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Removing Jammed Paper from the Rear
Paper Feed (B1). . . . . . . . . . . . . . . . . . . . . . . . . 86
Contents
Removing Jammed Paper from the Front
Paper Feed Slot (B2). . . . . . . . . . . . . . . . . . . . . .87
Removing Jammed Paper from the Paper
Cassette (C1/C2/C3/C4). . . . . . . . . . . . . . . . . . .88
Removing Jammed Paper from Rear Cover 1
(D1) and Rear Cover 2 (D2). . . . . . . . . . . . . . . . 89
Removing Jammed Paper from the Rear
Cover (E) of the Optional Paper Cassette Unit. . . 90
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . .91
Power and Control Panel Problems. . . . . . . . . . . . . 92
Power Does Not Turn On. . . . . . . . . . . . . . . . . . 92
Power Does Not Turn Off. . . . . . . . . . . . . . . . . . 92
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . . 92
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . 92
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . 93
Print Quality Is Poor. . . . . . . . . . . . . . . . . . . . . 93
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . . 95
Printed Characters Are Incorrect or Garbled. . . . 95
The Printed Image Is Inverted. . . . . . . . . . . . . . . 96
The Printout Problem Could Not be Cleared. . . . 96
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . . . . 96
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Slight Electric Shock when Touching the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Operation Sounds Are Loud. . . . . . . . . . . . . . . . 97
Forgot Your Password. . . . . . . . . . . . . . . . . . . . .97
Application Is Blocked by a Firewall (for
Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . 97
Appendix
Technical Specifications. . . . . . . . . . . . . . . . . . . . . 98
Printer Specifications. . . . . . . . . . . . . . . . . . . . . 98
Interface Specifications. . . . . . . . . . . . . . . . . . . .98
Wi-Fi Specifications. . . . . . . . . . . . . . . . . . . . . . 99
Ethernet Specifications. . . . . . . . . . . . . . . . . . . . 99
Security Protocol. . . . . . . . . . . . . . . . . . . . . . . . 99
Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Electrical Specifications. . . . . . . . . . . . . . . . . . 100
Environmental Specifications. . . . . . . . . . . . . . 101
System Requirements. . . . . . . . . . . . . . . . . . . . 101
Regulatory Information. . . . . . . . . . . . . . . . . . . . 102
Standards and Approvals. . . . . . . . . . . . . . . . . 102
Restrictions on Copying. . . . . . . . . . . . . . . . . . 102
Printer Transfer and Transportation. . . . . . . . . . . 103
Printer Transfer Within a Short Distance. . . . . . 103
Transporting the Printer. . . . . . . . . . . . . . . . . . 104
Installing the Optional Units. . . . . . . . . . . . . . . . .104
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