Epson 3801 User Manual
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Epson 3801 User Manual

Epson 3801 User Manual

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User's Guide
NPD5017-00 EN

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  • Page 1 User's Guide NPD5017-00 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ PRINT Image Matching™ and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation. Copyright © 2001 Seiko Epson Corporation. All rights reserved.

  • Page 4: Table Of Contents

    User's Guide Contents Contents Loading Paper in the Front Paper Feed Slot..32 Copyright Loading Envelopes and Precautions... . 33 Setting the Paper Size and Paper Type for Each Trademarks Paper Source.
  • Page 5 Slight Electric Shock when Touching the Epson Connect Service..... .76 Printer....... .96 Web Config.
  • Page 6 Where to Get Help......115 Technical Support Web Site....115 Contacting Epson Support....115...

  • Page 7: About This Manual

    Provides information on network settings and solving problems when using the printer on a network. ❏ Administrator's Guide (PDF manual) Provides network administrators with information on management and printer settings. ❏ Epson Connect Guide (PDF manual) Provides information on Epson Connect services. This guide is available from the Epson Connect portal website. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 8: Descriptions Used In This Manual

    User's Guide About This Manual Links to related sections. Descriptions Used in this Manual ❏ Screenshots of the printer driver screens are from Windows 8 or Mac OS X v10.8.x. The content displayed on the screens varies depending on the model and situation. ❏...

  • Page 9: Important Instructions

    User's Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer. ❏...

  • Page 10: Printer Advisories And Warnings

    User's Guide Important Instructions ❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. ❏ If ink gets on your skin, wash the area thoroughly with soap and water. ❏ If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.

  • Page 11: Advisories And Warnings For Using The Printer With A Wireless Connection

    User's Guide Important Instructions ❏ Do not insert objects through the slots in the printer. ❏ Do not put your hand inside the printer during printing. ❏ Do not touch the white flat cable inside the printer. ❏ Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

  • Page 12: Protecting Your Personal Information

    User's Guide Important Instructions Protecting Your Personal Information This printer allows you to store names, telephone numbers, and email addresses in its memory even when the power is turned off. If you give the printer to someone else or dispose of it, erase the memory by selecting Menu > System Administration >...

  • Page 13: Administrator Settings

    User's Guide Administrator Settings Administrator Settings Locking the Printer Settings Using an Administrator's Password You can set an administrator's password to lock the printer settings so that they cannot be changed by other users. You can lock the following settings. ❏...

  • Page 14: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions Edge guides Feeds the paper straight into the printer. Slide to the edges of the paper. Front paper feed slot (B2) Load one sheet of paper at a time by hand. Paper cassette 1 (C1) Loads paper.
  • Page 15 User's Guide Printer Basics Edge guides Feeds the paper straight into the printer. Slide to the edges of the paper. Paper support Supports loaded paper. Rear paper feed (B1) Loads paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.
  • Page 16 User's Guide Printer Basics Control panel Operates the printer. Print head Fires ink. Front cover (A) Open when replacing ink cartridges or removing jammed paper inside the printer.
  • Page 17 User's Guide Printer Basics Rear cover 2 (D2) Pull out when removing jammed paper. AC inlet Connects the power cord. Rear cover 1 (D1) Open when replacing the maintenance box or maintenance rollers, or removing jammed paper. Rear cover (E) Covers for the optional paper cassette units.

  • Page 18: Control Panel

    User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cord when the power light is off. Displays the Paper Setup screen. You can select the paper size and paper type settings for each paper source.

  • Page 19: Menu Options

    User's Guide Printer Basics Indicates a problem with the printer's wireless (Wi-Fi) network connection, or that the printer is searching for a wireless (Wi-Fi) network connection. Indicates that the printer is connected to a wireless (Wi-Fi) network in Ad Hoc mode. Indicates that the printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct mode.

  • Page 20: System Administration

    Displays or prints the current network settings. Status Wi-Fi Direct Status Epson Connect Displays whether or not the printer is registered and connected to Epson Status Connect or Google Cloud Print service. See the Epson Connect portal website for more details.
  • Page 21 User's Guide Printer Basics Menu Settings and Explanations Printer Settings Paper Source Rear Paper Feed Feeds paper from the rear paper feed on a priority Settings Priority basis. A4/Letter Auto Feeds paper from the paper source set as A4 size Switching when there is no paper source set as Letter, or feeds from the paper source set as Letter size when there is...
  • Page 22 Advanced Setup See the Network Guide for more details. Epson Connect You can suspend or resume the Epson Connect or Google Could Print service, or cancel using the Services services (restore the default settings). See the Epson Connect portal website for more details.
  • Page 23 User's Guide Printer Basics Menu Settings and Explanations Eco Mode The following Eco mode settings are available. When these settings are disabled, the settings made in Common Settings are applied. Sleep Timer Select the time period before the printer enters sleep mode (energy saving mode) when no operations are performed.

  • Page 24: Loading Paper

    ❏ Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications. Related Information “Printer Specifications” on page 98 & Available Paper and Capacities Epson recommends using genuine Epson paper to ensure high-quality printouts.
  • Page 25 User's Guide Loading Paper Genuine Epson Paper Media Name Size Loading Capacity (Sheets) 2-Sided Printing Paper Paper Rear Paper Front Cassette 1 Cassette 2 Feed Paper Feed to 4 Slot Epson Bright White Auto, Manual Ink Jet Paper Epson Ultra Glossy A4, 13 ×...
  • Page 26 User's Guide Loading Paper Commercially Available Paper Media Name Size Loading Capacity (Sheets or Envelopes) 2-Sided Printing Paper Paper Rear Paper Front Cassette 1 Cassette 2 Feed Paper Feed to 4 Slot Plain paper A3, B4 Auto, Up to the line under the *1*2 Manual symbol inside the edge...

  • Page 27: List Of Paper Types

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Copy paper, Plain paper plain papers plain papers Epson Bright White Ink Jet Paper Letterhead Letterhead Letterhead Recycled paper Recycled Recycled Colored paper...

  • Page 28: Loading Paper In The Paper Cassette

    User's Guide Loading Paper Loading Paper in the Paper Cassette Note: If the optional cabinet and the paper cassette units are installed, do not pull out two or more paper cassettes at the same time. 1. Check that the printer is not operating, and then pull out the paper cassette. 2.
  • Page 29 User's Guide Loading Paper Important: Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the symbol inside the edge guide. 4. Check that the paper size label matches the size of the paper loaded in the paper cassette. If it does not match, remove the holder and change the paper size indicated on the label.

  • Page 30: Loading Paper In The Rear Paper Feed

    User's Guide Loading Paper Loading Paper in the Rear Paper Feed 1. Open the feeder guard and pull out the paper support. 2. Slide the edge guides. 3. Load paper at the center of the rear paper feed with the printable side facing up. Important: ❏...
  • Page 31 User's Guide Loading Paper 4. Slide the edge guides to the edges of the paper. 5. On the control panel, set the size and type of the paper you loaded in the rear paper feed. 6. Slide out the output tray. Note: ❏...

  • Page 32: Loading Paper In The Front Paper Feed Slot

    User's Guide Loading Paper Loading Paper in the Front Paper Feed Slot You can only load one sheet of paper in the front paper feed slot. Because the front paper feed slot also serves the output tray, you cannot load paper during printing. Important: You can load paper with a thickness of 0.08 to 0.11 mm in the front paper feed slot.

  • Page 33: Loading Envelopes And Precautions

    User's Guide Loading Paper Related Information “Paper Handling Precautions” on page 24 & “Available Paper and Capacities” on page 24 & Loading Envelopes and Precautions Envelopes can only be loaded in the rear paper feed. Load envelopes short edge first at the center with the flap facing down, and slide the edge guides to the edges of the envelopes.
  • Page 34 User's Guide Loading Paper 3. Select the paper size and paper type you loaded. Related Information “List of Paper Types” on page 27 &...

  • Page 35: Printing

    User's Guide Printing Printing Printing from a Computer If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Basics - Windows Note: ❏ See the online help for explanations of the setting items. Right-click an item, and then click Help. ❏...

  • Page 36: Printing Basics - Mac Os X

    User's Guide Printing ❏ Orientation: Select the orientation you set in the application. ❏ Paper Type: Select the type of paper you loaded. Make sure you select the correct paper type to optimize the print quality. ❏ Color: Select Grayscale when you want to print in black or shades of gray. Note: If you are printing high-density data on plain paper, letterhead, or preprinted paper, select Standard-Vivid as the Quality setting to make your printout vivid.
  • Page 37 User's Guide Printing 3. Select Print from the File menu or another command to access the printer driver window. If necessary, click Show Details or to expand the print window. 4. Make the following settings. ❏ Printer: Select your printer. ❏...

  • Page 38: Printing On 2-Sides

    User's Guide Printing 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. ❏ Media Type: Select the type of paper you loaded. Make sure you select the correct paper type to optimize the print quality. ❏...
  • Page 39 Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 40: Printing Several Pages On One Sheet

    User's Guide Printing 5. Select the bindings and Document Type. Note: ❏ Printing may be slow depending on the Document Type setting. ❏ If you are printing high-density data such as photos or graphs, select Text & Graphics or Text & Photos as the Document Type setting.

  • Page 41: Printing To Fit The Paper Size

    User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 28 & “Loading Paper in the Rear Paper Feed” on page 30 & “Loading Paper in the Front Paper Feed Slot” on page 32 & “Printing Basics - Windows” on page 35 &...

  • Page 42: Related Information "Loading Paper In The Paper Cassette

    User's Guide Printing 3. Access the printer driver window. 4. Make the following settings on the More Options tab. ❏ Document Size: Select the paper size you set in the application. ❏ Output Paper: Select the paper size you loaded in the printer. Fit to Page is selected automatically.

  • Page 43: Printing Multiple Files Together (For Windows Only)

    User's Guide Printing Printing Multiple Files Together (for Windows Only) Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as layout, print order, and orientation. Note: To open a Print Project saved in Job Arranger Lite, click Job Arranger Lite on the printer driver's Maintenance tab.

  • Page 44: Enlarged Printing And Making Posters (For Windows Only)

    User's Guide Printing Enlarged Printing and Making Posters (for Windows Only) You can print one image on multiple sheets of paper to create a larger poster. You can print alignment marks that help you stick the sheets together. 1. Load paper in the printer. 2.
  • Page 45 User's Guide Printing Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
  • Page 46 User's Guide Printing 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 47 User's Guide Printing 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 48 User's Guide Printing 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 49 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 50: Printing On Envelopes

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing on Envelopes Printing on Envelopes - Windows 1. Load envelopes in the printer. 2. Open the file you want to print. 3. Access the printer driver window. 4.

  • Page 51: Printing Using Advanced Features

    User's Guide Printing 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6. Click Print. Related Information “Loading Envelopes and Precautions” on page 33 & “Printing Basics - Windows” on page 35 &...

  • Page 52: Printing A Reduced Or Enlarged Document

    Management setting, and then make appropriate settings. Mac OS X Access the printer driver window. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.

  • Page 53: Smart Devices Printing

    Smart Devices Printing By using the Epson iPrint application you can print photos, documents, and Web pages from a smart device such as a smartphone or tablet. To use Epson iPrint, install it on your smartphone or tablet.

  • Page 54: Canceling Printing

    User's Guide Printing Canceling Printing Note: ❏ In Windows, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case, cancel the print job by using the printer's control panel. ❏...

  • Page 55: Replacing Ink Cartridges And Other Consumables

    1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 56: Ink Cartridge Codes

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 57: Replacing Ink Cartridges

    User's Guide Replacing Ink Cartridges and Other Consumables ❏ If you need to remove an ink cartridge temporarily, make sure you protect the ink supply area from dirt and dust. Store the ink cartridge in the same environment as the printer. Because the ink supply port is equipped with a valve designed to contain the release of excess ink, there is no need to supply your own covers or plugs.
  • Page 58 User's Guide Replacing Ink Cartridges and Other Consumables 2. Push the ink cartridge that you want to replace. The ink cartridge will pop out slightly. 3. Remove the ink cartridge from the printer. 4. Remove the new ink cartridge from its package. Important: Do not touch the sections shown in the illustration.

  • Page 59: Maintenance Box Code

    “Ink Cartridge Handling Precautions” on page 56 & Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box. The following is the code for the genuine Epson maintenance box. T6712 Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box.

  • Page 60: Replacing A Maintenance Box

    Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.

  • Page 61: Maintenance Rollers Codes

    “Maintenance Box Handling Precautions” on page 59 & Maintenance Rollers Codes Epson recommends the use of genuine Epson maintenance rollers. The following are the codes. Maintenance rollers of paper cassette 1: S990011 Maintenance rollers of paper cassette 2 to 4: S990021...
  • Page 62 User's Guide Replacing Ink Cartridges and Other Consumables 1. Remove the new maintenance rollers from their package. Important: ❏ The maintenance rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of the arrow at the center of the maintenance rollers, and make sure the maintenance rollers are the ones for paper cassette 1.
  • Page 63 User's Guide Replacing Ink Cartridges and Other Consumables 5. Pull out rear cover 2. 6. Remove the cover inside the back of the printer. 7. Slide out the two used maintenance rollers, and remove them. 8. Insert two new maintenance rollers until they click into place.
  • Page 64 User's Guide Replacing Ink Cartridges and Other Consumables Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 9. Hold up the maintenance roller for the paper cassette by rolling it up, and then remove it. 10.

  • Page 65: Replacing Maintenance Rollers In Paper Cassette 2 To 4

    User's Guide Replacing Ink Cartridges and Other Consumables 13. Turn on the printer, select Menu > Maintenance > Maintenance Roller Information > Reset Maintenance Roller Counter, and then select the paper cassette in which you replaced the maintenance rollers. Related Information “Maintenance Rollers Codes”...
  • Page 66 User's Guide Replacing Ink Cartridges and Other Consumables 4. Turn the printer around, and open the rear cover of the optional paper cassette unit. 5. Remove the screws by a screwdriver and remove the cover on the rear of inside the printer.
  • Page 67 User's Guide Replacing Ink Cartridges and Other Consumables 6. Slide out two used maintenance rollers, and remove both of them. 7. Insert two new maintenance rollers until they click into place. Note: Insert the maintenance rollers by rolling them so that you can insert them smoothly. 8.

  • Page 68: Temporarily Printing With Black Ink

    User's Guide Replacing Ink Cartridges and Other Consumables 9. Install the new maintenance roller in the paper cassette. 10. Hold down the maintenance roller firmly. 11. Fasten the screws to attach the cover back on, and close the rear cover. 12.

  • Page 69: Temporarily Printing With Black Ink - Windows

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.

  • Page 70: Temporarily Printing With Black Ink - Mac Os X

    User's Guide Replacing Ink Cartridges and Other Consumables 3. Select plain papers or Envelope as the Paper Type setting on the Main tab. 4. Select Grayscale. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.

  • Page 71: Conserving Black Ink When The Black Ink Is Low (For Windows Only)

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 72: Improving Print Quality

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, always turn the printer off by pressing the button.

  • Page 73: Checking And Cleaning The Print Head - Windows

    User's Guide Improving Print Quality ❏ There are broken lines or missing segments: The print head nozzles may be clogged. Go to the next step. 6. Select Clean the print head. 7. When cleaning is finished, select Print Nozzle Check Pattern to print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely.

  • Page 74: Aligning The Print Head - Control Panel

    User's Guide Improving Print Quality Aligning the Print Head - Control Panel 1. Make sure that A4-size plain paper is loaded in the printer. 2. Enter Menu from the home screen. 3. Select Maintenance > Print Head Alignment. 4. Select Vertical Alignment or Horizontal Alignment, and then follow the on-screen instructions to print an alignment pattern.

  • Page 75: Aligning The Print Head - Mac Os X

    ❏ When paper does not feed correctly from the rear paper feed, load the cleaning sheet that came with the Epson genuine paper in the rear paper feed. If you do not have a cleaning sheet, you can use plain paper instead of the cleaning sheet.

  • Page 76: Applications And Network Service Information

    Applications and Network Service Information Applications and Network Service Information Epson Connect Service Using Epson Connect, you can easily print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. See the Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
  • Page 77 User's Guide Applications and Network Service Information ❏ Windows 8.1/Windows 8/Windows Server 2012 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences. ❏...

  • Page 78: Mac Os X Printer Driver

    User's Guide Applications and Network Service Information 3. Select the feature that you want to restrict. See the online help for explanations of the setting items. 4. Click OK. Making Operation Settings for the Windows Printer Driver You can make various settings such as skipping blank pages, checking the paper width, and fine tuning the printing position.
  • Page 79 User's Guide Applications and Network Service Information Starting the utility ❏ Mac OS X v10.6.x to v10.9.x Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility. ❏...

  • Page 80: E-Web Print (For Windows Only)

    When you install E-Web Print, it is displayed in your browser. Click Print or Clip. EPSON Software Updater EPSON Software Updater is an application that checks for new or updated software on the internet and installs it. You can also update the printer's firmware and manual.

  • Page 81: Uninstalling Applications

    If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS X 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 82: Installing Applications

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.

  • Page 83: Updating Applications And Firmware

    Do not turn off the computer or the printer while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.

  • Page 84: Solving Problems

    Turn the power off and on again. For details, see your documentation. Printer Error 0xXX The printer may be damaged. Contact Epson or an authorised Epson service provider to request repairs. However, non-printing features are For details, see your documentation.

  • Page 85: Checking The Printer Status - Windows

    1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 86: Removing Jammed Paper From The Front Cover (A)

    User's Guide Solving Problems Important: Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. Removing Jammed Paper from the Front Cover (A) 1. Open the front cover. 2. Remove the jammed paper. Important: Do not touch the parts inside the printer. Doing so may cause a malfunction. 3.

  • Page 87: Removing Jammed Paper From The Front Paper Feed Slot (B2)

    User's Guide Solving Problems Removing Jammed Paper from the Front Paper Feed Slot (B2) 1. Remove the output tray and pull out the paper cassette. 2. Pull the lever. The cover comes off. 3. Remove the jammed paper.

  • Page 88: Removing Jammed Paper From The Paper Cassette (C1/C2/C3/C4)

    User's Guide Solving Problems 4. Reattach the cover. 5. Insert the paper cassette, and then set the output tray. Removing Jammed Paper from the Paper Cassette (C1/C2/C3/C4) Note: If the optional cabinet and the paper cassette units are installed, do not pull out two or more paper cassettes at the same time.

  • Page 89: Removing Jammed Paper From Rear Cover 1 (D1) And Rear Cover 2 (D2)

    User's Guide Solving Problems 2. Remove the jammed paper. 3. Insert the paper cassette. Removing Jammed Paper from Rear Cover 1 (D1) and Rear Cover 2 (D2) 1. Open rear cover 1. 2. Remove the jammed paper. Note: If you cannot remove the paper, pull rear cover 2 a little.

  • Page 90: Removing Jammed Paper From The Rear Cover (E) Of The Optional Paper Cassette Unit

    User's Guide Solving Problems 3. Pull out rear cover 2. 4. Remove the jammed paper. 5. Insert rear cover 2. 6. Close rear cover 1. Removing Jammed Paper from the Rear Cover (E) of the Optional Paper Cassette Unit 1. Open the rear cover.

  • Page 91: Paper Does Not Feed Correctly

    User's Guide Solving Problems 2. Remove the jammed paper. 3. Close the rear cover. Paper Does Not Feed Correctly Check the following if the paper jams, paper feeds at a slant, several sheets of paper feed at a time, no paper feeds, or paper is ejected.

  • Page 92: Power And Control Panel Problems

    User's Guide Solving Problems ❏ The maintenance rollers may be at the end of their service life. Select Menu > Maintenance > Maintenance Roller Information > Maintenance Roller Status, and then replace the maintenance rollers as necessary. ❏ Make sure the paper size and paper type settings of the paper source are correct. Related Information “Environmental Specifications”...

  • Page 93: Printout Problems

    PhotoEnhance as the Color Management setting. ❏ Mac OS X Select Color Matching from the printer driver's pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select anything other than PhotoEnhance.

  • Page 94: The Position, Size, Or Margins Of The Printout Are Incorrect

    ❏ Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 95: Paper Is Smeared Or Scuffed

    User's Guide Solving Problems Paper Is Smeared or Scuffed Check the following if the paper is smeared or scuffed when printing. ❏ Clean the paper path. ❏ Load paper in the correct direction. ❏ When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper. ❏...

  • Page 96: The Printed Image Is Inverted

    User's Guide Solving Problems The Printed Image Is Inverted Clear any mirror image settings in the printer driver or the application. ❏ Windows Clear Mirror Image on the printer driver's More Options tab. ❏ Mac OS X Clear Mirror Image from the printer driver's Print Settings menu. The Printout Problem Could Not be Cleared If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver.

  • Page 97: Operation Sounds Are Loud

    Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. Forgot Your Password If you forget the administrator's password, contact your dealer. Related Information “Contacting Epson Support” on page 115 & Application Is Blocked by a Firewall (for Windows Only) See the Network Guide for details.

  • Page 98: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400 × 2 rows Color ink nozzles: 400 × 2 rows for each color Weight of Paper Plain Paper 64 to 90 g/m2 (17 to 24 lb) Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelope...

  • Page 99: Wi-Fi Specifications

    User's Guide Appendix Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Coordination Modes *3*4 Infrastructure, Ad hoc , Wi-Fi Direct Wireless Securities WEP (64/128bit), WPA-PSK (AES) , WPA2-Enterprise Complies with either IEEE802.11b/g/n or IEEE802.11b/g depending on location of purchase. Not supported for IEEE 802.11n. Not supported for IEEE 802.11b and IEEE 802.11n.

  • Page 100: Dimensions

    User's Guide Appendix Dimensions Only the printer Dimensions Storage ❏ Width: 567 mm (22.3 in.) ❏ Depth: 570 mm (22.4 in.) ❏ Height: 378 mm (14.9 in.) Printing ❏ Width: 567 mm (22.3 in.) ❏ Depth: 902 mm (35.5 in.) ❏...

  • Page 101: Environmental Specifications

    User's Guide Appendix Note: Check the label on the printer for its voltage. Environmental Specifications Operation Use under the conditions shown in gray. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 102: Regulatory Information

    EN301 489-17 EN60950-1 For European users We, Seiko Epson Corporation, hereby declare that the following equipment Model is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC: B571A For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxembourg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.

  • Page 103: Printer Transfer And Transportation

    User's Guide Appendix Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 104: Transporting The Printer

    User's Guide Appendix When moving the printer on the casters If you have installed the optional cabinet, you can move the printer without lifting it because the cabinet has casters. However, do not move over uneven or rough surfaces to avoid impacts to the printer. Uninstall the stands for the cabinet and unlock the casters before moving.
  • Page 105 User's Guide Appendix Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. ❏ Lock the casters of the cabinet before starting installation. If the cabinet moves unexpectedly, you may be injured. ❏...
  • Page 106 User's Guide Appendix 5. Place the cabinet on a flat surface and lock the casters at the front. 6. Secure the stands with the attachments and screws.
  • Page 107 User's Guide Appendix 7. Remove the output tray and pull out the paper cassette.
  • Page 108 User's Guide Appendix 8. Lower the printer or an optional paper cassette unit gently onto the cabinet aligning the corners, and then secure them with the screws. Note: ❏ Use a screwdriver to tighten the screws when securing the printer. ❏...

  • Page 109: Optional Paper Cassette Unit Code

    User's Guide Appendix 9. Secure the printer or an optional paper cassette unit at the back with the attachments and screws. 10. Insert the paper cassette, and then attach the output tray. 11. Connect the cables and plug in the printer. Note: When uninstalling the cabinet, turn off the printer, unplug the power cord, disconnect any cables, and then perform the installation procedure in reverse.

  • Page 110: Installing The Optional Paper Cassette Units

    User's Guide Appendix Installing the Optional Paper Cassette Units You can install up to three paper cassette units. Caution: ❏ Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. ❏...
  • Page 111 User's Guide Appendix 5. Place the optional paper cassette unit where you want to set up the printer. 6. Remove the output tray and pull out the paper cassette. 7. Stack all optional paper cassette units on top of each other, and then secure them with the screws.
  • Page 112 User's Guide Appendix 8. Lower the printer gently onto the optional paper cassette aligning the corners, and then secure them with the screws using a screw driver. Note: Depending on the configuration, some screws may be left over after assembly. 9.
  • Page 113 User's Guide Appendix 10. Insert a label showing the size of the paper to be loaded in the cassette into the holder. 11. Insert the paper cassette, and then attach the output tray. 12. Place the sticker indicating the cassette number. 13.

  • Page 114: Printer Sharing

    User's Guide Appendix Related Information “Optional Paper Cassette Unit Code” on page 109 & “Installing the Optional Cabinet” on page 104 & Setting the Optional Paper Cassette Unit in the Printer Driver To use the installed optional paper cassette unit, the printer driver needs to acquire the necessary information. Setting the Optional Paper Cassette Unit in the Printer Driver - Windows Note: Log on to your computer as an administrator.

  • Page 115: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

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