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User Guide
In order to collect information, "Diagnostic Program" is used. Refer to the Windows
online help.
If STOP error, system error, or stall occurred, follow the proce-
dure below after restarting the system.
Collecting Dr. Watson Diagnostic Information
Dr. Watson collects diagnostic information related to application errors. The location to
save the information can be specified as you like.
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or
"ARCServe" on the label. You can specify the location to save the diagnostic
information as you like...
■
Consult with your service representative before dumping the
memory. Dumping the memory while the server is in process
may affect the system operation.
■
Restarting the system due to an error may display a mes-
sage indicating insufficient virtual memory. Ignore this mes-
sage and proceed. Restarting the system may result in
dumping improper data.
Preparing for Memory Dumping
Memory dumping with the DUMP switch may disable the server to restart. In such a
case, it is required to force the server to shut down. This forced shutdown, however, is
not available if "Enable" is selected for "Power Switch Inhibit" on the Security menu of
the BIOS setup utility, SETUP, because this setting disables POWER switch operation.
Follow the procedure below to change the setting to enable the forced shutdown and
restart of the server.
1. Power on the server and start the BIOS setup utility, SETUP.
Caution
Caution
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