Grandstream Networks GXP1160 User Manual
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Grandstream Networks GXP1160 User Manual

Small-medium business ip phone
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Grandstream Networks, Inc.
GXP1160/GXP1165
Small-Medium Business IP Phone
GXP1160/GXP1165 USER MANUAL

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Summary of Contents for Grandstream Networks GXP1160

  • Page 1 Grandstream Networks, Inc. GXP1160/GXP1165 Small-Medium Business IP Phone GXP1160/GXP1165 USER MANUAL...
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  • Page 3: Table Of Contents

    FIRMWARE VERSION 1.0.5.15 ......................7 FIRMWARE VERSION 1.0.5.2 ......................7 WELCOME ....................9 PRODUCT OVERVIEW ................11 FEATURE HIGHTLIGHTS ........................11 GXP1160/GXP1165 TECHNICAL SPECIFICATIONS ................. 11 INSTALLATION ..................13 EQUIPMENT PACKAGING ......................... 13 CONNECTING YOUR PHONE ......................13 SAFETY COMPLIANCES ........................14 WARRANTY ............................
  • Page 4 UPGRADE VIA KEYPAD MENU ......................63 UPGRAGE VIA WEB GUI ........................63 NO LOCAL TFTP/HTTP SERVERS ....................64 CONFIGURATION FILE DOWNLOAD ....................64 RESTORE FACTORY DEFAULT SETTINGS ........... 65 EXPERIENCING THE GXP1160/GXP1165 ..........67 FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 2 of 67...
  • Page 5 Table of Tables GXP1160/GXP1165 User Manual Table 1: GXP1160/GXP1165 TECHNICAL SPECIFICATIONS ..............11 Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING ................13 Table 3: GXP1160/GXP1165 CONNECTORS .................... 13 Table 4: LCD DISPLAY DEFINITIONS ......................15 Table 5: GXP1160/GXP1165 LCD ICONS ....................16 Table 6: KEYPAD DEFINITIONS ........................

  • Page 6: Gui Interface Examples

    2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 4 of 67...

  • Page 7: Gnu Gpl Information

    GNU GPL INFORMATION GXP1160/GXP1165 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Change Log

    This section documents significant changes from previous versions user manuals for GXP1160/GXP1165. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.7.4  Added Multicast Paging support. [MULTICAST PAGING] ...

  • Page 9: Firmware Version 1.0.5.26

    FIRMWARE VERSION 1.0.5.15  Updated Web GUI interface examples with new screenshots for 1.0.5.15. [GUI INTERFACE EXAMPLES]  Add pin-out information. [Figure 2: GXP1160/GXP1165 Pin-out]  Updated Auto Attended Transfer information. [CALL TRANSFER]  Modified Public Mode information. [PUBLIC MODE] ...
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  • Page 11: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP1160/GXP1165 as it may cause damage to the products and void the manufacturer warranty.
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  • Page 13: Product Overview

    Automated provisioning using TR-069 or AES encrypted XML configuration file, SRTP and TLS for advanced security protection, 802.1x for media access control. GXP1160/GXP1165 TECHNICAL SPECIFICATIONS Table 1: GXP1160/GXP1165 TECHNICAL SPECIFICATIONS Protocols SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS Standards (A record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, TR-069, 802.1X, LLDP, LLDP-MED, LDAP, IPv6, TLS, SRTP...
  • Page 14 C, 10-90% (non-condensing) Temperature Storage: 14-140 F / -10-60 Humidity GXP1160/GXP1165 phone, handset with cord, base stand, universal power Package Content supply, network cable, quick start guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN60950-1;...

  • Page 15: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: GXP1160/GXP1165 EQUIPMENT PACKAGING Main Case Handset Phone Cord Power Adaptor Ethernet Cable Phone Stand Quick Start Guide CONNECTING YOUR PHONE Figure 1: GXP1160/GXP1165 Ports Table 3: GXP1160/GXP1165 CONNECTORS Handset Port Headset Port RJ9 headset connector port, supporting EHS (Electronic Hook-Switch) with...

  • Page 16: Safety Compliances

    WARRANTY If the GXP1160/GXP1165 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 17: Using The Gxp1160/Gxp1165

    USING THE GXP1160/GXP1165 GETTING FAMILAR WITH THE LCD GXP1160/GXP1165 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP1160/GXP1165 idle screen.

  • Page 18: Table 5: Gxp1160/Gxp1165 Lcd Icons

     ConfCall Conferences the active calls.  ReConf Re-establish the conference among the calls on hold. Table 5: GXP1160/GXP1165 LCD ICONS Registration Status: Registered. Registration Status: Not Registered. Handset Status. OFF - handset on hook ON - handset off hook Speaker Status.

  • Page 19: Getting Familar With The Keypad

    OFF - SRTP is not used ON - SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP1160/GXP1165 keypad. Table 6: KEYPAD DEFINITIONS Place active call on hold, or resume the call on hold.

  • Page 20: Making Phone Calls

    GXP1160/GXP1165 can support up to two lines "virtually" mapped to one SIP account. By picking up the handset, the GXP1160/GXP1165 will be in off hook state and the dial tone will be heard. To make a call, dial out the number with the current line.
  • Page 21  Press SEND key to dial the selected contact.  Via Paging/Intercom.  Take handset off hook; or Press Speaker button; or Press Headset softkey with headset plugged in; FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 19 of 67...

  • Page 22: Making Calls Using Ip Addresses

    To make a direct IP call, please follow the steps below:  Press MENU button to bring up main menu;  Select "Direct IP Call" using the navigation arrow keys; FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 20 of 67...
  • Page 23 Quick IP Call Mode: The GXP1160/GXP1165 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.

  • Page 24: Answering Phone Calls

    During an active call, press the MUTE softkey to mute/unmute the microphone. The LCD will show "Talking" or "MUTE" to indicate the mute status, with Mute icon displayed on the right side of the screen. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 22 of 67...

  • Page 25: Call Transfer

    CALL TRANSFER GXP1160/GXP1165 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.  Blind Transfer.  During the first active call, press TRAN key and dial the number to transfer to;  Press SEND key or # to complete transfer of active call.

  • Page 26: 3-Way Conferencing

    Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. GXP1160/GXP1165 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference.

  • Page 27: Voice Messages (Message Waiting Indicator)

    A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the MESSAGE key FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 25 of 67...

  • Page 28: Inserting Pause Into Phonebook Entries

    Note: When the feature “Blink message LED on ringing” is enabled, the message LED will blink for both incoming call and new messages in mailbox. INSERTING PAUSE INTO PHONEBOOK ENTRIES GXP1160/GXP1165 supports to insert pause into phonebook entries. There are two types of pause: soft pause and hard pause. Soft pause: Insert “,”...

  • Page 29: Call Features

    CALL FEATURES The GXP1160/GXP1165 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 7: CALL FEATURES Block Caller ID (for all subsequent calls)  Off hook the phone;  Dial *30.

  • Page 30: Customized Lcd Screen & Xml

     Hang up the call. CUSTOMIZED LCD SCREEN & XML The GXP1160/GXP1165 IP phone supports the following XML applications. Please refer to the corresponding link for documentation and templates.  XML custom idle screen (customize idle screen logo, softkey layout, and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP2120/GXP2110/GXP2100_...

  • Page 31: Configuration Guide

    CONFIGURATION GUIDE The GXP1160/GXP1165 can be configured via two ways:  LCD Configuration Menu using the phone's keypad;  Web GUI embedded on the phone using PC's web browser. CONFIGURATION VIA KEYPAD To configure the LCD menu using phone's keypad, follow the instructions below: ...
  • Page 32 Adjusts ring volume by pressing left/right arrow key.  LCD Contrast Adjusts LCD contrast by pressing left/right arrow key.  Download SCR XML Triggers the phone to download the XML idle screen file immediately. The XML FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 30 of 67...
  • Page 33 All LEDs will light up. Press any key (except MENU key) on the keypad to display the button name in the LCD. Lift and put back the handset or press Menu button to exit diagnostic mode. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 31 of 67...
  • Page 34 Input Server IP Manually Specifies Protocol, IP and Port of the target UCM server Reboot Reboot the phone. Exit Exit from this menu. The following picture shows the keypad MENU configuration flow. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 32 of 67...

  • Page 35: Figure 4: Keypad Menu Flow

    DNS Server 1 Priority value DNS Server 2 Reset Vlan Config Exit 802.1X Back Back Forward All Forward Busy Account 1 Forward No Answer No Answer Timeout Figure 4: Keypad MENU Flow FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 33 of 67...

  • Page 36: Configuration Via Web Browser

    CONFIGURATION VIA WEB BROWSER The GXP1160/GXP1165 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. To access the Web GUI: 1.

  • Page 37: Definitions

    The DNS server address 2. NTP Server The NTP server phone uses to sync up time. PPPoE Link Up PPPoE connection status. 802.1q/802.1p(LLDP) The 802.1q/802.p status. 802.1q/VLAN Tag The assigned VLAN tag on phone. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 35 of 67...

  • Page 38: Accounts Page Definitions

    SIP service subscriber's Authenticate ID used for authentication. It can be Authenticate ID identical to or different from the SIP User ID. Authenticate Password The account password required for the phone to authenticate with the ITSP FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 36 of 67...
  • Page 39 NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server. Account x -> SIP Settings -> Basic Settings TEL URI If the phone has an assigned PSTN telephone number, this field should be set FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 37 of 67...
  • Page 40 The phone supports synchronized and non-synchronized MWI. The default setting is "No". SUBSCRIBE for When set to "Yes", a SUBSCRIBE for Registration will be sent out periodically. Registration The default setting is "No". FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 38 of 67...
  • Page 41 This feature is used for Broadsoft call feature synchronization. When it's Feature Key enabled, DND, Call Forward features and Call Center Agent status can be Synchronization synchronized between Broadsoft server and phone. The default setting is "Disabled". FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 39 of 67...
  • Page 42 Choose whether the incoming messages will be validated or not. The default Messages setting is "No". Check SIP User ID for If set to "Yes", SIP User ID will be checked in the Request URI of the incoming FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 40 of 67...
  • Page 43 Selects encoding rate for G723 codec. The default value is 5.3kbps. G.726-32 Packing Mode Selects "ITU" or "IETF" for G726-32 packing mode. iLBC Frame Size Selects iLBC packet frame size. The default value is 30ms. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 41 of 67...
  • Page 44 2 and 9, followed by any 7 digit number OR Allows any length of numbers with leading digit 2, replacing the 2 with 011 when dialed. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 42 of 67...
  • Page 45 : at least 2-digit number; xx : only 2-digit number; [345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 43 of 67...
  • Page 46 "Send" key. If set to "No", the "#" key is included as part of the dialing string. Specifies Hold method to Auto or RFC3264. Auto is to satisfy both rfc3264 and Hold Method rfc2xxx for the maximum capability. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 44 of 67...

  • Page 47: Settings Page Definitions

    If configured, when the phone is on hook, it will go off hook after the Off-hook Timeout timeout (in seconds). The default value is 30 seconds. Disable Call Waiting Disables the call waiting feature. The default setting is "No". FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 45 of 67...
  • Page 48 Second Dial Tone pitch sounds. Message Waiting Ring Back Tone Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; Call-Waiting Tone (Frequencies are in Hz and cadence on and off are in 10ms) FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 46 of 67...
  • Page 49 Headset "Toggle Headset/Speaker" mode, both headset and speaker will ring on incoming call. The default setting is "No". Configures the transmission gain of the headset. The default value is Headset TX gain 0dB. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 47 of 67...
  • Page 50  dddd, MMMM dd: Friday, October 12  MMMM dd, dddd: October 12, Friday Time Display Format Configures the time display in 12-hour or 24-hour format on the LCD. The FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 48 of 67...

  • Page 51: Network Page Definitions

    DHCP Host name (Option 12) by some Internet Service Providers. DHCP Vendor Class ID Used by clients and servers to exchange vendor class ID. (Option 60) PPPoE Account ID Enter the PPPoE account ID. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 49 of 67...
  • Page 52 Specifies the HTTPS proxy URL for the phone to send packets to. The HTTPS Proxy proxy server will act as an intermediary to route the packets to the FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 50 of 67...

  • Page 53: Maintenance Page Definitions

    Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Defines the server path for the firmware server. It could be different from the Firmware Server Path configuration server for provisioning. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 51 of 67...
  • Page 54  Syslog Level product model/version on boot up (INFO level);  NAT related info (INFO level);  sent or received SIP message (DEBUG level);  SIP message summary (INFO level); FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 52 of 67...
  • Page 55 Configuration via Keypad is for administrator using. Menu  Basic settings only. The "Config" option will not be available in LCD Menu.  Constraint Mode. "Config", "Factory Functions" and "Network" options FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 53 of 67...

  • Page 56: Phonebook Page Definitions

    Phonebook Download Configures the phonebook download interval (in minutes). If it's set to 0, the Interval automatic download will be disabled. The default value is 0. The valid range is FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 54 of 67...
  • Page 57 (!(sn=%)) returns all the records which do not have the "sn" field starting with the entered prefix; (&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field starting with the entered prefix and "telephoneNumber" field set. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 55 of 67...

  • Page 58: Nat Settings

    NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario: FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 56 of 67...

  • Page 59: Weather Update

    WEATHER UPDATE To customize GXP1160/GXP1165 to display weather information for the preferred city, users could go to web GUI->Settings->Web Service page and enter the city code in the following options: Figure 5: Weather Update By default the City Code is set to "Automatic", which allows the phone to obtain weather information...

  • Page 60: Public Mode

    Users could then further configure the "Update Interval" and "Degree Unit" for weather information display. PUBLIC MODE The GXP1160/GXP1165 supports hot desking using public mode. Under public mode, users could login the phone with the SIP account User ID and password. Please follow the steps below to configure the phone for public mode: ...

  • Page 61: Figure 6: Multicast Paging

    For example, if the phone is playing a page whose priority is 5 and there is an incoming page with priority 3, the priority 5 page will stop and the priority 3 page will play instead. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 59 of 67...

  • Page 62: Editing Contacts And Click-To-Dial

    User can press “EndCall” softkey to end the page. EDITING CONTACTS AND CLICK-TO-DIAL From GXP1160/GXP1165 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook).

  • Page 63: Figure 7: Web Gui - Phonebook->Contacts

    Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 61 of 67...
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  • Page 65: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The GXP1160/GXP1165 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP/HTTPS; the server name can be FQDN or IP address.

  • Page 66: No Local Tftp/Http Servers

    Access page. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When GXP1160/GXP1165 boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and“cfg000b82xxxxxx.xml”, where “000b82xxxxxx” is the MAC address of the phone. If the download of “cfgxxxxxxxxxxxx.xml” is not successful, phone will issue request for a generic configuration file “cfg.xml”.

  • Page 67: Restore Factory Default Settings

    A warning window will pop out to make sure a reset is requested and confirmed;  Press the "OK" softkey to confirm and the phone will reboot. To cancel the Reset, press Cancel softkey instead. FIRMWARE VERSION 1.0.7.4 GXP1160/GXP1165 USER MANUAL Page 65 of 67...
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  • Page 69: Experiencing The Gxp1160/Gxp1165

    EXPERIENCING THE GXP1160/GXP1165 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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