Troubleshooting; Problems And Suggested Solutions - Zte Mobley User Manual

Troubleshooting

Problems and Suggested Solutions

Problem Suggested Solution
Cannot • Refresh network list and select the
establish the correct SSID.
Wi-Fi connection
• Check the IP address to make sure your
between your
mobile hotspot can obtain an IP address
device and mobile
automatically in the Internet protocol
hotspot.
(TCP/IP) properties.
• Type the correct network key (Wi-Fi
password) when you connect to your
mobile hotspot.
The mobile hotspot • Make sure the installed SIM card has an
connected to the active account.
device cannot
• Ensure that the Domestic Data is turned
access the Internet.
on. Once turned on and your mobile
hotspot is connected to a mobile network,
the LED 2 indicator turns green. Click
Settings Network Connection on the
AT&T Wi-Fi Manager home page to check
Domestic Data status.
• Contact your service provider.
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Problem Suggested Solution
Cannot visit • Make sure your smartphone or other
the AT&T Wi-Fi Wi-Fi-enabled device is connected to
Manager home your mobile hotspot's Wi-Fi network.
page.
• Enter the correct address. The default
address is http://attwifimanager.
• Only use one network adapter for your PC.
• Do not use any proxy server.
Forgot the
• Click Settings Wi-Fi on the full AT&T Wi-Fi
password
Manager home page to check the Main/
Guest Wi-Fi Network password or check the
label on the device to get them.
• If you changed the password and forgot
the new password, you need to reset the
device to the factory default settings. (See
Reset the Mobile Hotspot on page 27.)
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