Troubleshooting - Zte MC801A Getting Started

Troubleshooting

Internet Related Problems
Symptoms
I cannot access the
Internet at all.
The download or
upload speed is very
slow.
I cannot visit the 5G
CPE configuration
web page.
I cannot establish
the Wi-Fi connection
between my device
and the client.
Possible Problems / Solutions
• Please check your configuration settings.
• Please wait 1~ 2 minutes for the router to initialize.
• Check your network indicators.
• T he speed is dependent on signal strength. Check
your signal strength and network type.
• E nter the correct IP address. You can view the label
on your device to get the default IP address.
• Only use one network adapter in your PC.
• Do not use any proxy server.
• Make sure the Wi-Fi function is active.
• Refresh network list and select the correct SSID.
• C heck the IP address to make sure your client can
obtain an IP address automatically in the Internet
protocol (TCP/IP) properties.
• T ype the correct network key (Wi-Fi password) when
you connect to the device.
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