Table of Contents
Advertisement
WARNING: Turn off fireplace and let cool before servicing. Only a qualified service person should service
and repair fireplace.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
The two most common causes of a malfunctioning gas appliance are:
1. Loose wiring connections
2. Construction debris clogging the pilot and/or gas control valve filter
OBSERVED PROBLEM
Manual Ignition System Only When ignitor button
is pressed, there is no spark at ODS/pilot
Manual Ignition System Only When ignitor but-
ton is pressed, there is spark at ODS/pilot but
no ignition
Manual Ignition System Only
Pilot lights but flame goes out when control
knob is released
22
TROUBLESHOOTING
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor
cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode positioned wrong
7. Ignitor electrode broken
1. Gas supply turned off or equipment shutoff valve
closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in PILOT
position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Gas control knob not fully pressed in
2. Gas control knob not pressed in long enough
3. Equipment shutoff valve not fully open
4. Pilot flame not touching thermocouple, which
allows thermocouple to cool, causing pilot to
go out. This problem could be caused by one
or more of the following:
A) Low gas pressure
B) Dirty or partially clogged pilot
5. Thermocouple connection loose at control
valve.
6. Thermocouple damaged
7. Control valve damaged
Superiorfireplaces.US.com
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any metal or
tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base panel
of log set. Nut is located behind base panel.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Replace pilot assembly
1. Turn on gas supply or open equipment shutoff
valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT position
4. Continue holding down control knob. Repeat
igniting operation until air is removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and Mainte-
nance, page 21) or replace ODS/pilot assem-
bly
7. Replace gas regulator
1. Press in gas control knob fully
2. After pilot lights, keep gas control knob pressed
in 30 seconds
3. Fully open equipment shutoff valve
4.
A) Contact local natural or propane/LP gas
company
B) Clean pilot (see Cleaning and Maintenance,
page 21) or replace pilot assembly
5. Hand tighten until snug, then tighten 1/4 turn
more
6. Replace pilot assembly
7. Replace control valve
126741-01C
Advertisement
Table of Contents
