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OBSERVED PROBLEM
Burner does not light after pilot is lit or cycles
during operation.
Delayed ignition at burner
Burner backfiring during combustion
Slight smoke or odor during initial operation
Heat produces a whistling noise when burner is lit
Glass soots
Fireplace produces a clicking/ticking noise just
after burners are lit or shut off
Remote does not function
Fireplace shuts off in use.
Burner backfiring during combustion
126741-01C
TROUBLESHOOTING
Continued
POSSIBLE CAUSE
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Thermopile leads disconnected or improp-
erly connected
4. Thermopile is defective
5. Improper venting or excessive blockage
1. Manifold pressure too low
2. Burner porting or orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Residues from manufacturing processes and
logs curing
1. Turning gas control knob to HI position when
burner is cold
2. Air in gas line
3. Dirty or partially clogged burner orifice
1. Flame impingement on logs
2. Debris around burner air mixer
1. Metal expanding while heating or contracting
while cooling
1. Battery is not installed or battery is power is
low
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Improper or restricted venting
5. Clogged burner tube, blocked orifice or im-
proper burner air adjustment
6. Bad thermopile or thermocouple
7. Vent cap improperly installed or blocked
Superiorfireplaces.US.com
REMEDY
1. Clean burner (see Cleaning and Maintenance,
page 21) or replace burner orifice
2. Contact local propane/LP or natural gas com-
pany
3. Reconnect leads
4. Replace thermopile
5. Have the vent system inspected, including
the termination cap. Remove any restriction
or obstruction
1. Contact local propane/LP or natural gas com-
pany
2. Clean burner (see Cleaning and Maintenance,
page 21) or replace burner orifice
1. Clean burner (see Cleaning and Maintenance,
page 21) or replace burner orifice
2. Replace damaged burner
3. Replace gas control
1. Problem will stop after a few hours of opera-
tion
1. Turn gas control knob to LO position and let
warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by propane/LP or
natural gas company
3. Clean burner (see Cleaning and Maintenance,
page 21) or replace burner orifice
1. Adjust the log set so the flame does equipment
shutoff valve
2. Inspect the opening at the base of the burner
to see that it is not packed with any type of
material
1. This is normal. If noise is excessive, contact
qualified service person
1. Replace 9-volt batteries in receiver and remote
control
1. Fireplace has been tested for up to 40 mph
winds. However, extreme conditions may occur.
See Lighting Instructions, page 17 or 18
2. Check local propane/LP or natural gas com-
pany
3. Clean pilot (see Cleaning and Maintenance,
page 21)
4. Locate and correct all vent conditions (see
Checking for Proper Venting, page 10)
5. Clean burner tube and orifice, adjust air
shutter (see Inspecting Burners, page 20)
6. Replace faulty components
7. Check for proper installation or remove debris
or blockage
23
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