Troubleshooting - Superior VRL4543ZEN Installation And Operation Instructions Manual

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service
and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When igniter button is pressed, there is no
spark at ODS/pilot
When igniter button is pressed, there is
spark at ODS/pilot but no ignition
Burner does not light after ODS/pilot is lit
Delayed ignition of one or both burners
126861-01L

TROUBLESHOOTING

POSSIBLE CAUSE
1. Igniter electrode not connected to igniter
cable
2. Igniter cable pinched or wet
3. Broken igniter cable
4. Igniter electrode positioned wrong
5. Igniter electrode broken
1. Gas supply turned off or equipment
shutoff valve closed
2. Depleted gas supply (propane/LP only)
3. ODS/pilot is clogged
4. Gas regulator setting is not correct
1. Inlet gas pressure is too low
2. Burner orifice(s) clogged
3. Thermopile leads disconnected or
improperly connected
4. Burner will not come on in remote posi-
tion
1. Manifold pressure is too low
2. Burner orifice(s) clogged
SuperiorFireplaces.us.com
REMEDY
1. Reconnect igniter cable
2. Free igniter cable if pinched by any metal
or tubing. Keep igniter cable dry
3. Replace igniter cable
4. Replace pilot assembly
5. Replace pilot assembly
1. Turn on gas supply or open equipment
shutoff valve
2. Contact local propane/LP gas company
3. Clean ODS/pilot (see Cleaning and Main-
tenance, Page 20) or replace ODS/pilot
assembly
4. Replace gas regulator
1. Contact local natural or propane/LP gas
company
2. Clean burner(s) (see Cleaning and Main-
tenance, Page 20) or replace burner
orifice(s)
3. Reconnect leads (see Wiring Diagram,
Page 22)
4. Replace battery in transmitter and re-
ceiver
1. Contact local natural or propane/LP gas
company
2. Clean burner(s) (see Cleaning and Main-
tenance, Page 20) or replace burner
orifice(s)
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