Troubleshooting - Superior VRE3236ZENWS Installation And Operation Instructions Manual

TROUBLESHOOTING

WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should
service and repair appliance.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ''ON'' button on remote control
is pressed, there is no spark at igniter
assembly
When ''ON'' button on remote control
is pressed, there is spark at igniter. but
no ignition
Delayed ignition of burner
Burner backfiring during combustion
Slight smoke or odor during initial
operation
Appliance produces a whistling noise
when burners are lit
22
POSSIBLE CAUSE
1. Igniter electrode not connected to
igniter cable
2. Igniter cable pinched or wet
3. Broken igniter cable
4. Bad igniter
5. Igniter electrode positioned wrong
6. Igniter is wet
7. Igniter electrode broken
8. Battery not installed, battery power
low or battery not installed correctly
(electronic ignition models only)
1. Gas supply turned off or equipment
shutoff valve closed
2. Air in gas lines when installed
3. Depleted gas supply (propane/LP
only)
4. Control module not in REMOTE posi-
tion
5. Gas control valve pressure setting is
not correct
6. Inlet gas pressure is too low
7. Burner orifice(s) clogged
8. Wire disconnected from gas control
9. Ground wire issue
1. Manifold pressure is too low
2. Burner orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
1. Residues from manufacturing pro-
cesses and logs curing
1. Air in gas line
2. Air passageways on appliance blocked
3. Dirty or partially clogged burner ori-
fice.
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
REMEDY
1. Reconnect igniter cable
2. Free igniter cable if pinched by any metal or tub-
ing. Keep igniter cable dry
3. Replace igniter
4. Replace igniter
5. Adjust igniter wires as shown in Figure 28 on Page
18. Replace igniter assembly if repositioning does
not correct the problem
6. See page 19 (Dry-Out Feature)
7. Replace igniter
8. Install new alkaline battery in remote control
and battery pack. Verify batteries are installed
correctly (5.4 volts batteries required to operate
valve system).
1. Turn on gas supply or open equipment shutoff
valve
2. Repeat igniting operation until air is removed
3. Contact local propane/LP gas company
4. Set control module to REMOTE position
5. Contact qualified service person to check pres-
sure
6. Contact local natural or propane/LP gas company
7. Clean burner (see Cleaning and Maintenance,
Page 18) or replace burner orifice(s)
8. See Wiring Diagram, Page 24
9. Verify black ground wire from module is secured
under screw adjacent to igniter
1. Contact local natural or propane/LP gas company
2. Clean burner (see Cleaning and Maintenance,
Page 18) or replace burner orifice(s)
1. Clean burner (see Cleaning and Maintenance,
Page 18) or replace burner orifice
2. Replace damaged burner
1. Problem will stop after a few hours of operation
1. Operate burners until air is removed from line.
Have gas line checked by local natural or propane/
LP gas company
2. Observe minimum installation clearances (see Pages
5-6)
3. Clean burner (see Cleaning and Maintenance,
Page 18) or replace burner orifice(s)