Viper 60s Theory Of Operation And Maintenance Manual page 167

VIPER SCSI 60.
125
&
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THEORY OF OPERATION AND MAINTENANCE
7.4 Reporting a Problem
• Call your supplier or your Archive Representative to report a problem. Be pre-
pared to describe the problem by answering these questions.
• What function such as formatting, backup, or restoring was in progress when the
problem occurred?
• What error message or messages were displayed?
• Did the problem occur with more than one tape cartridge?
• Did the drive make any abnormal noises?
7-4